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Customer Experience Project Manager Jobs (NOW HIRING)

Ameren Services

Project Manager

Collinsville, IL · On-site

Every day, we deliver electricity to 1.2 million electric and 816,000 natural gas customers in ... Experience or understanding in project management controls are preferred. Project coordination or ...

INSPYR Solutions

Project Manager

Charlotte, NC · On-site

... customer service and value expectations are managed and met or exceeded and performs team ... work experience Project Management Professional (PMP) certification Work Environment Office ...

Q2

Customer Experience Manager

Austin, TX · On-site

Works with customers to cultivate future projects and qualify new opportunities. Consults with ... experience. * Business to Business or Business to Consumer relationship management or Customer ...

Stoss

Experienced Project Manager

Boston, MA · On-site

Requirements: - MLA, BLA, MArch or BArch required - 5 to 12 years of experience in a professional office - Excellent project management skills and/or experience through the construction documentation ...

FHR

A722-Job Posting: 7534 Project Manager

Columbia, SC · On-site

$91K - $107K/yr

W2 only, no subcontractors Our direct client is seeking experience. Project Manager for a 12-month contract the location is in Columbia, SC. Skill (3+) years of experience in project management with ...

Switch

$120 - $180/hr

The ideal candidate is a highly experienced project leader who can deliver complex deployments ... Customer Success Project Managers, including project health, risks, schedules, financial ...

Posted today

Vinci

Project Manager

England, AR · On-site

... • Clients & customers • Upper management • Stakeholders • Vendors & suppliers ... Jira, MS Project) and software packages. • Previous experience project managing in an engineering ...

Elementia

Customer Experience Manager

Houston, TX · On-site

$90 - $100/hr

Customer Experience Manager Full Time Management Houston, TX, US 11 days ago Requisition ID: 1729 ... Monitor project risks, customer commitments, pricing requirements, shipment priorities, and ...

M5 Utilities

Project Manager -Dry Utilities

Boerne, TX · On-site

This applicant must have interest and experience in Underground Utility Construction. Job Summary ... Acts as a liaison between company, customers, and vendors or subcontractors. * Ensures compliance ...

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All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsCustomer Experience Project Manager Jobs

Customer Experience Project Manager information

See salary details

$36.5K

$90.9K

$114K

How much do customer experience project manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer experience project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

More about Customer Experience Project Manager jobs

What cities are hiring for Customer Experience Project Manager jobs?

Cities with the most Customer Experience Project Manager job openings:

What states have the most Customer Experience Project Manager jobs?

States with the most job openings for Customer Experience Project Manager jobs include:

What job categories do people searching Customer Experience Project Manager jobs look for?

The top searched job categories for Customer Experience Project Manager jobs are:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $90,928 per year, or $43.7 per hour.

Project Manager

A&s Construction Of Louisville Inc

Louisville, KY • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Project Manager
Location: 3215 Fern Valley Rd., Ste. 105  Louisville, KY  40213
Employment Type: Full-Time
Reports To: Assistant Operations Manager
Position Overview

We are seeking a highly organized and experienced Project Manager to oversee remodeling and exterior construction projects, including decks, patios, roofing, siding, gutters, and windows. The ideal candidate will manage projects from contract to completion, ensuring work is completed on time, on budget, and to the highest quality standards while delivering an excellent homeowner experience.
Key Responsibilities

  • Project Oversight
    • Plan, schedule, and manage all phases of exterior remodeling projects.
    • Conduct jobsite visits to inspect quality, progress, and compliance with building codes.
    • Coordinate permitting and inspections with local municipalities.
  • Team & Subcontractor Management
    • Oversee subcontractors, vendors, and internal crews to ensure work meets scope and specifications.
    • Review and approve subcontractor bids, scopes, and change orders.
    • Ensure subcontractors maintain proper insurance, licensing, and safety compliance.
  • Budget & Schedule Control
    • Create and track project budgets, purchase orders, and material orders.
    • Monitor project timelines and proactively resolve issues causing delays.
    • Identify and submit change orders for homeowner approval when scope adjustments occur.
  • Client Communication
    • Serve as the primary point of contact for homeowners throughout the project.
    • Provide regular progress updates, manage expectations, and resolve concerns quickly.
    • Ensure a professional and positive customer experience from start to finish.
Qualifications

  • 3+ years of project management experience in exterior construction/remodeling (decks, roofing, siding, windows, gutters preferred).
  • Strong understanding of residential building codes, permitting processes, and construction methods.
  • Proven ability to manage multiple projects simultaneously while maintaining budgets and schedules.
  • Excellent communication, problem-solving, and leadership skills.
  • Proficiency with project management software (BuilderTrend or similar) and Microsoft Office Suite.
  • Valid driver’s license and reliable transportation.
Desired Attributes

  • Customer-focused with a professional and approachable demeanor.
  • Detail-oriented and highly organized.
  • Skilled at negotiating with vendors and subcontractors.
  • Able to anticipate challenges and resolve issues before they affect project flow.
Compensation & Benefits

  • Competitive yearly salary ($50,000 - $60,000)
  • Performance-based bonuses.
  • Company vehicle allowance or fuel stipend.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Professional development opportunities.