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Customer Experience Project Manager Jobs (NOW HIRING)

W Design, LLC

Project Manager

Tulsa, OK · On-site

Project Manager W Design seeks an experienced project manager with 5+ years of experience and the ability to work independently with minimal day-to-day supervision. Must love managing multiple ...

Manifest Solutions

Project Manager

Roanoke, VA · On-site

Foster teamwork and seek customer satisfaction. * Provide guidance and feedback, to improve design ... Qualified experience includes outage management activities, business administration, major ...

WBI Energy

Project Manager I/II/Sr.

Glendive, MT · On-site

$117K - $147K/yr

Two years' project management experience; or an equivalent combination of education and experience. Project Manager II: ($97,110 - $121,390 per year) * A working knowledge of project management ...

Elevation Labs

Customer Experience Manager

Denver, CO · On-site

$50K - $70K/yr

Responsibilities include open order fulfillment, proactive communication, issue resolution, and coordination of customer projects. The Customer Experience Manager works closely with internal ...

Stoss

Experienced Project Manager

Boston, MA · On-site

Requirements: - MLA, BLA, MArch or BArch required - 5 to 12 years of experience in a professional office - Excellent project management skills and/or experience through the construction documentation ...

B&G Construction LLC

Be Seen First

Project Manager

Manassas, VA · On-site

... CRM such as Builder Trend. Requirements · 5+ years of experience as Project Manager · A valid driver's license · Be able to travel within Northern Virginia · Be proficient with a computer · ...

CommonSpirit Health

$49.78 - $82.14/hr

They are accountable for the project objectives that drive transformation, customer experience, and other activities as assigned by the Director. The Project Managers are responsible to define areas ...

CommonSpirit Health

Sr IT Project Manager

Englewood, CO · Remote

$49.78 - $82.14/hr

To be successful, you will drive transformation and customer experience objectives, contribute to continuous improvement of project management methodology, and manage multiple projects efficiently.

DH Pace

Experienced Project Manager

Omaha, NE · On-site

DH Pace Company, Inc is seeking to hire an Experienced Project Manager who will specialize in doors ... CRM systems, possess a good understanding/use of Excel and highly prefer experience with ...

hendersonco

Experienced Project Manager

Las Vegas, NV

$107K - $139K/yr

Be responsible for all aspects of project execution and client experience on assigned projects; may ... Manage the bid processes. * Plan and coordinates project deliverables on assigned projects; may ...

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Customer Experience Project Manager information

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$36.5K

$90.9K

$114K

How much do customer experience project manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer experience project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A customer experience project manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and industry. Salaries can increase with certifications, leadership skills, and familiarity with customer experience tools like CRM systems.

What are the 4 types of project managers?

In project management, four common types are functional, projectized, matrix, and hybrid managers. Functional managers work within specific departments, projectized managers lead projects independently, matrix managers share authority across functions and projects, and hybrid managers combine elements of these styles. For a Customer Experience Project Manager, understanding these types helps in navigating organizational structures and stakeholder management.

How does a Customer Experience Project Manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a Customer Experience Project Manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What does a customer project manager do?

A customer experience project manager oversees initiatives to improve customer satisfaction by coordinating cross-functional teams, managing project timelines, and ensuring delivery of solutions that meet client needs. They analyze customer feedback, develop strategies, and use tools like project management software to track progress. Strong communication, problem-solving skills, and knowledge of customer service processes are essential for success in this role.

Can I make 100k as a project manager?

Customer Experience Project Managers can earn $100,000 or more annually, especially with several years of experience, certifications like PMP, and managing large or complex projects. Salaries vary based on industry, location, and company size, with higher earnings typically found in metropolitan areas and in roles requiring advanced skills or leadership responsibilities.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a Customer Experience Project Manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
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Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.