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Customer Experience Project Manager Jobs (NOW HIRING)

Elementiamateriales

$90K - $100K/yr

Customer Experience Manager Full Time Management Houston, TX, US Salary Range: $90,000.00 To $100 ... Monitor project risks, customer commitments, pricing requirements, shipment priorities, and ...

FALL CREEK FARM & NURSERY

Project Manager

Ogden, UT · On-site

$80K - $90K/yr

Communicate with employees, contractors, vendors, and/or customers to assist an assigned area ... What you'll need Bachelor's Degree in a related field or 5 years of related work experience ...

Graham Tech

Project Manager

Arlington, VA · On-site

The Project Manager will coordinate program requirements, schedules, deliverables, stakeholder ... Experience working with Federal Government and/or DoD customers * Experience monitoring ...

Offerpad

Project Manager

Tempe, AZ · On-site

$59K - $74K/yr

Maintain a high level of customer care while developing a clear and thorough assessment of home ... Project management experience with a construction background * Underwriting experience using MLS

Elevation Labs

Customer Experience Manager

Denver, CO · On-site

$50K - $70K/yr

Job SummaryThe Customer Experience Manager (CEM) is both the day-to-day relationship owner and the ... Coordinate customer-facing projects-including reformulations, fragrance or shade extensions ...

M5 Utilities

Project Manager -Dry Utilities

Boerne, TX · On-site

This applicant must have interest and experience in Underground Utility Construction. Job Summary ... Acts as a liaison between company, customers, and vendors or subcontractors. * Ensures compliance ...

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead ... Participate in customer visits and/or special projects to elevate the customer experience and ...

Bosch Group

Customer Project Manager

Plymouth, MI · On-site

$77K - $99K/yr

Experience managing projects with automotive OEM (Original Equipment Manufacturer) customers in a project management role * Demonstrated experience leading global cross-functional project teams ...

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Customer Experience Project Manager information

See salary details

$36.5K

$90.9K

$114K

How much do customer experience project manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer experience project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

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Cities with the most Customer Experience Project Manager job openings:

What states have the most Customer Experience Project Manager jobs?

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What are popular job titles related to Customer Experience Project Manager jobs?

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Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.

Tax Innovation & Delivery Experience - Project Management - Manager

Washington, DC • On-site

Pwc
Finance and Insurance • 10K+ employees
Learn more about Pwcexternal

$99K - $266K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

PwC rating

8.3

Company rating: 8.3 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

Job description

Industry/Sector

Not Applicable

Specialism

Project / Program Management

Management Level

Manager

Job Description & Summary

The Opportunity
As a Tax Innovation & Delivery Experience - Project Management - Manager, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. Within our Tax practice, you will leverage strong organizational and communication skills to effectively manage teams and stakeholders. As a Manager, you will motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
In this role at PwC, you will analyze and identify the linkages and interactions between the component parts of an entire system. You will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. By partnering with team leadership, you will confirm collective ownership of quality, timelines, and deliverables. This position offers a dynamic environment where you can develop skills outside your comfort zone and encourage others to do the same.
Responsibilities
- Leading project management initiatives to optimize project portfolios and drive strategic business outcomes
- Overseeing project selection, prioritization, and resource allocation to facilitate successful delivery within budget and timeline
- Coordinating various projects and managing teams to achieve client service expectations
- Utilizing Agile Methodology and Kanban for effective project management and delivery
- Developing and implementing project governance frameworks to enhance project integration and risk management
- Engaging in stakeholder management to build and maintain relationships with clients and team members
- Analyzing and identifying linkages between project components to improve overall system interactions
- Taking ownership of projects, including planning, budgeting, execution, and completion
- Mentoring team members to develop their skills and encourage growth outside their comfort zones
- Addressing conflicts and engaging in difficult conversations with stakeholders to resolve issues and escalate when necessary
What You Must Have
- At least a Bachelor's degree
- At least 4 years of experience
What Sets You Apart

- At least one of the following: Certified Public Accountant, Member of the Bar or other tax, technology, or finance-specific credentials may qualify for this opportunity
- Utilizing Agile Methodology for efficient project management
- Excelling in Project Portfolio Management (PPM) strategies
- Demonstrating proficiency in Project Management Software (PMS)
- Implementing effective Project Risk identification techniques
- Leading Project Management Office (PMO) development initiatives
- Embracing change through innovative project delivery methods
- Enhancing stakeholder engagement and management skills

Travel Requirements

Up to 20%

Job Posting End Date

The salary range for this position is: $99,000 - $266,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

What PwC employees say

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Benefits

Hours and flexibility

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Get the full story on Breakroom

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About pwc

Sourced by ZipRecruiter

We know that the future success of our firm is contingent on equitable experiences for our people. From recruitment to partnership, we’re working hard to give every person an equitable opportunity to grow and to thrive as part of our community of solvers. We understand that establishing and maintaining a fair, equitable and welcoming environment for all people requires building a culture of belonging: a shift from awareness to empathy — while demonstrating inclusive leadership that cultivates trust among our people and our clients. PwC is committed to advancing diversity, equity and inclusion (DEI) through an evidence-based strategy designed to achieve well-defined and meaningful aspirational goals. Our aim is to solve problems for the long term, as that is how we build trust and continue to build on our culture of belonging. At the core of this endeavor are stated goals and a series of linked programs enabling targeted interventions at key moments in our employees’ career trajectories.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

London, London, UK

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