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Customer Experience Project Manager Jobs (NOW HIRING)

Stoss

Experienced Project Manager

Boston, MA · On-site

Requirements: - MLA, BLA, MArch or BArch required - 5 to 12 years of experience in a professional office - Excellent project management skills and/or experience through the construction documentation ...

FHR

A722-Job Posting: 7534 Project Manager

Greenville, SC · On-site

$92.60K - $109.50K/yr

W2 only, no subcontractors Our direct client is seeking experience. Project Manager for a 12-month contract the location is in Columbia, SC. Skill (3+) years of experience in project management with ...

Manifest Solutions

Project Manager

Roanoke, VA

Foster teamwork and seek customer satisfaction. * Provide guidance and feedback, to improve design ... Qualified experience includes outage management activities, business administration, major ...

FHR

A722-Job Posting: 7534 Project Manager

Columbia, SC · On-site

$91.10K - $107.80K/yr

W2 only, no subcontractors Our direct client is seeking experience. Project Manager for a 12-month contract the location is in Columbia, SC. Skill (3+) years of experience in project management with ...

FHR

A722-Job Posting: 7534 Project Manager

Spartanburg, SC · On-site

$96.20K - $113.80K/yr

W2 only, no subcontractors Our direct client is seeking experience. Project Manager for a 12-month contract the location is in Columbia, SC. Skill (3+) years of experience in project management with ...

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Customer Experience Project Manager information

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$36.5K

$90.9K

$114K

How much do customer experience project manager jobs pay per year?

As of May 29, 2026, the average yearly pay for customer experience project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Project Manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

How does a Customer Experience Project Manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What does a Customer Experience Project Manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

More about Customer Experience Project Manager jobs
What cities are hiring for Customer Experience Project Manager jobs? Cities with the most Customer Experience Project Manager job openings:
What states have the most Customer Experience Project Manager jobs? States with the most job openings for Customer Experience Project Manager jobs include:
What job categories do people searching Customer Experience Project Manager jobs look for? The top searched job categories for Customer Experience Project Manager jobs are:
Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.
Senior Staff Project Lead, Customer Experience

Senior Staff Project Lead, Customer Experience

Ridgeline

Reno, NV • On-site

Full-time

PTO

Posted 29 days ago

Job description

Are you a proven project leader energized by the challenge of transforming legacy processes in the investment management space? Do you enjoy aligning cross-functional teams around ambitious goals and seeing complex enterprise software implementations through to a successful go-live? Are you an organized, strategic communicator who thrives at the intersection of customer engagement, operational excellence, and technical execution? If so, we invite you to be a part of our innovative team.
As a Customer Experience Project Lead at Ridgeline, you'll be on the front lines of revolutionizing investment management technology. You'll lead end-to-end implementations of our enterprise cloud software, directly engaging with both internal teams and customer stakeholders to define scope, plan execution, and ensure seamless delivery. Your consultative approach, gravitas, and meticulous organizational skills will be key in managing timelines, budgets, and quality-while cultivating trusted relationships. Working in a dynamic and fast-paced environment, you'll leverage cutting-edge technologies-including AI tools like ChatGPT-to deliver exceptional outcomes and elevate the client experience.
At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions-not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If this excites you, we'd love to meet you.
You must be work authorized in the United States without the need for employer sponsorship.
The impact you will have
  • Lead end-to-end customer implementations of Ridgeline's enterprise platform with confidence and accountability
  • Define project scope, allocate resources, and develop execution plans that align with customer goals and Ridgeline's standards
  • Establish and maintain strong communication with customer stakeholders, ensuring alignment and transparency throughout the project lifecycle
  • Identify, assess, and mitigate risks while fostering a problem-solving culture across cross-functional teams
  • Manage project budgets and schedules with precision, balancing efficiency and adaptability
  • Contribute to a collaborative team environment by leading with resilience, positivity, and a commitment to outcomes
  • Build trusted relationships with both internal and external partners, influencing through clarity and integrity
  • Take ownership of critical project tasks, stepping in hands-on when necessary to ensure delivery excellence

What we look for
  • Bachelor's degree in Finance, Business, Computer Science, Information Technology, or a related field
  • 10+ years of experience leading enterprise software implementations for investment management clients
  • Deep understanding of investment management workflows including front and back office operations
  • Strong command of project management practices and methodologies; proven ability to manage cross-functional resources
  • Exceptional organizational and time management skills with a hands-on, proactive approach to problem-solving
  • Strong interpersonal skills, capable of engaging with senior leadership and managing multiple stakeholder relationships
  • Demonstrated curiosity and ability to quickly learn and adapt to new technologies
  • Willingness to leverage AI tools such as ChatGPT to improve project efficiency and communication
  • Domestic travel 25-50%

Bonus
  • Familiarity with Agile principles and software development life cycles
  • Proficiency with project management and collaboration tools like JIRA, Confluence, Mavenlink, Slack
  • Understanding of cloud technology concepts including AWS, APIs, and serverless infrastructure
  • Relevant project management certifications such as PMP, CAPM, or PRINCE2

About Ridgeline
Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area, and is recognized by Fast Company as a "Best Workplace for Innovators," by Frost & Sullivan as a "Technology Innovation Leader," and by The Software Report as a "Top 100 Software Company."
Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.
Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions.
Compensation and Benefits
The typical starting salary range for this role is: $187,000 - $234,000 OTE.
Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above.
In addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.
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