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Customer Experience Project Manager Jobs (NOW HIRING)

Auben Realty

Customer Experience Manager

Augusta, GA · On-site

The Customer Experience Manager will be responsible for enhancing the current and prospective ... project management, marketing/advertising efforts that both support our own investment strategies ...

hendersonco

Experienced Project Manager

Nashville, TN · On-site

$107K - $139K/yr

Be responsible for all aspects of project execution and client experience on assigned projects; may ... Manage the bid processes. * Plan and coordinates project deliverables on assigned projects; may ...

Jets MRO, LLC

Customer Project Manager

Dallas, TX · On-site

$90K/yr

Required Education and Experience * Bachelor's degree in Business, Aviation Management, or related field preferred; equivalent experience accepted. * 3+ years in aviation customer service, project ...

Michaels Stores

Customer Experience Manager

Irvine, CA

$17.75 - $23.10/hr

... projects a positive image; and serves as a role model for others * Acknowledge customers, help ... Retail management experience preferred Physical Requirements Work Environment * Ability to remain ...

Michaels Stores

Customer Experience Manager

Tukwila, WA · On-site

$22.75 - $25.60/hr

... projects a positive image; and serves as a role model for others * Acknowledge customers, help ... Retail management experience preferred Physical Requirements Work Environment * Ability to remain ...

Michaels Stores

Customer Experience Manager

Encinitas, CA

$18.50 - $23.50/hr

... projects a positive image; and serves as a role model for others * Acknowledge customers, help ... Retail management experience preferred Physical Requirements Work Environment * Ability to remain ...

Michaels Stores

Customer Experience Manager

Capitola, CA · On-site

$17.75 - $23.10/hr

... projects a positive image; and serves as a role model for others * Acknowledge customers, help ... Retail management experience preferred Physical Requirements Work Environment * Ability to remain ...

Bosch Group

Customer Project Manager

Plymouth, MI · On-site

$77K - $99K/yr

As the Customer Project Manager your responsibilities will include: * Overall responsible for ... Project Experience in all project phases (initiation, planning, execution & control, closing)

Michaels Stores

customer experience manager

Geneva, IL

$16 - $22.20/hr

... projects a positive image; and serves as a role model for others * Acknowledge customers, help ... Retail management experience preferred Physical Requirements Work Environment * Ability to remain ...

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Customer Experience Project Manager information

See salary details

$36.5K

$90.9K

$114K

How much do customer experience project manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer experience project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A customer experience project manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and industry. Salaries can increase with certifications, leadership skills, and familiarity with customer experience tools like CRM systems.

What are the 4 types of project managers?

In project management, four common types are functional, projectized, matrix, and hybrid managers. Functional managers work within specific departments, projectized managers lead projects independently, matrix managers share authority across functions and projects, and hybrid managers combine elements of these styles. For a Customer Experience Project Manager, understanding these types helps in navigating organizational structures and stakeholder management.

How does a Customer Experience Project Manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a Customer Experience Project Manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What does a customer project manager do?

A customer experience project manager oversees initiatives to improve customer satisfaction by coordinating cross-functional teams, managing project timelines, and ensuring delivery of solutions that meet client needs. They analyze customer feedback, develop strategies, and use tools like project management software to track progress. Strong communication, problem-solving skills, and knowledge of customer service processes are essential for success in this role.

Can I make 100k as a project manager?

Customer Experience Project Managers can earn $100,000 or more annually, especially with several years of experience, certifications like PMP, and managing large or complex projects. Salaries vary based on industry, location, and company size, with higher earnings typically found in metropolitan areas and in roles requiring advanced skills or leadership responsibilities.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a Customer Experience Project Manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
More about Customer Experience Project Manager jobs
What cities are hiring for Customer Experience Project Manager jobs? Cities with the most Customer Experience Project Manager job openings:
What states have the most Customer Experience Project Manager jobs? States with the most job openings for Customer Experience Project Manager jobs include:
What job categories do people searching Customer Experience Project Manager jobs look for? The top searched job categories for Customer Experience Project Manager jobs are:
Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.
Customer Experience Manager

Customer Experience Manager

Auben Realty

Augusta, GA • On-site

Full-time

Posted 20 days ago

Job description

Defined Role: The Customer Experience Manager will be responsible for enhancing the current and prospective resident experience across all managed properties, with a mission to provide exceptional customer service for our residents. This role involves developing and implementing strategies to improve satisfaction, retention, and overall experience by representing the company as the first impression via phone, email, and in-person.  
Who we seek: We are igniting an effort which is nothing less than a drastic transformation of our entire approach and thought process around Asset Management’s procedures, processes & policies and cultural cultivation and at the center of this transformation is a key resource (you) who is an experienced change agent and is relentless in their pursuit of organizational excellence.  As leaders, we passionately believe in our people, we noticeably want the best for our people and enthusiastically expect the best from our people. 
Who we are: We are investors, developers, owners and operators of Scattered Site Single Family, Multifamily and Build for Rent assets throughout the Midwest and Southeast and in our sights is an intense mission to dramatically change the way we function, communicate, engage, evaluate, execute, course correct and think about our organizational growth, operations and management activities. We operate a vertically integrated real estate investment platform with a group of wholly owned subsidiaries that includes real estate brokerage, property management, property maintenance, construction project management, marketing/advertising efforts that both support our own investment strategies as well as serve the 3rd party marketplace. We possess an insatiable desire for growth, accomplishment and making the impossible happen and you should too.
Working with us, you will be challenged daily to improve yourself, work harder and faster than ever before and to take your skillsets and ability to accomplish to levels never thought possible and take on your position as if it was your own business. Our organization sparks the entrepreneurial spirit to help people live up to their true potential. Are you up to the challenge?
In your DNA will be a fire that burns, and the result is an Insane passion and high energy for creating change, improvement, and the natural incapability of accepting below bar standards, mediocrity, or anything less than the best. We need the right transformational leader in this role and are investing heavily in our mission to grow. If you are up for the challenge, we want to engage with you!  If you truly consider yourself special and are prepared to demonstrate how and why - we look forward to hearing from you.
Responsibilities include but not limited to:
Education Requirements:
  • High school diploma or equivalent
  • Associate degree is strongly preferred
Qualifications:
  • Proven experience as a customer service representative
  • Strong attention to detail and accuracy
  • Strong communication skills both verbal and written
Essential Job Functions:  
Resident Retention: Serve as primary point of contact for residents.
  • Follow up with prospective residents via email and phone calls.
  • Schedule and manage prospective resident showings.
  • Greet, assist, and coordinate daily walk-ins based on priority/needs of prospects, residents, and owners.
 Resident Relations: Provide streamlined communication between cross-functional teams regarding resident requests.
  • Answer, screen, and/or transfer general phone calls received at the leasing office to appropriate team members.
  • Answer, screen, and/or forward messages to appropriate team members.
 Financial Management: Support term deposits and payments according to leasing agreements.
  • Receive and process resident payments and provide necessary receipts.
  • Work with Resident Experience Managers on Section 8 Housing paperwork (RFTA packets).
  • Mail Section 8 rent change letters.
  • Mail monthly delinquency notices to residents.
  • Develop and participate in community outreach programs/events.
Work Environment: Position is primarily located in a well-lit office environment.
Equipment Operated: Standard office equipment including computers, fax machines, copiers, telephone, calculators, etc.
Mental/Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is primarily sitting at a desk utilizing a computer.
If you are an experienced Customer Experience Manager passionate about delivering exceptional service and achieving outstanding results for clients, we invite you to join our dynamic team at Auben Realty. 
To apply, please submit your resume along with a cover letter detailing your relevant experience and successes. 
Auben’s Core Values:
  • TEAM ORIENTED
  • SOLUTION ORIENTED
  • SENSE OF URGENCY
  • DIRECT/COMMUNICATIVE
  • ACCOUNTABLE
  • UNDERDOG DNA
 Compensation: Competitive, based on experience and market standards.
Next Actions: Kindly submit your resume accompanied by a concise cover letter highlighting what makes you an outstanding candidate. Additionally, please include your date of availability. Applications lacking a cover letter will not be taken into consideration. Rest assured; all responses will be treated with confidentiality.
Equal Opportunity Employer:
Auben Realty is committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status, ensuring fair employment practices across all aspects of our organization.
DISCLAIMER
The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Examples listed do not preclude the performance of other duties similar in nature or in level of complexity.

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