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Customer Experience Project Manager Jobs (NOW HIRING)

LexisNexis

Customer Experience Manager

Springboro, OH · On-site

$95K - $158K/yr

Own the full project lifecycle of CX initiatives: scoping, planning, execution, measurement, and iteration. * Design and implement customer journey improvements across digital and physical ...

RELX

Customer Experience Manager

Dayton, OH

$95K - $158K/yr

Own the full project lifecycle of CX initiatives: scoping, planning, execution, measurement, and iteration. * Design and implement customer journey improvements across digital and physical ...

Stabilus

Customer Project Manager

Gastonia, NC · On-site

$70K - $75K/yr

- Customer Project Manager - Industrial Sales Department: Stabilus US / Americas, Industrial Sales ... Experience with product development and program management best practices and methodology * Process ...

Modern Remodeling, Inc.

Project Manager

Manassas, VA · On-site

$50K - $65K/yr

Our primary focus is providing each customer with a positive experience throughout the life cycle of their project. We are looking for a Project Manager to join our Team who is knowledgeable ...

ESAB

Project Manager, AMI

Denton, TX · On-site

... experience. * Project Management Professional (PMP) certification preferred. * Ability to partner with customers with clear communications and expectations management. * Proven ability to organize ...

Mittera

Project Manager

Beaver Dam, WI · On-site

Mittera Wisconsin is seeking an experienced Project Manager to serve as a trusted partner to our clients and a key connection between our customers and production teams. In this role, you will ...

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Customer Experience Project Manager information

See salary details

$36.5K

$90.9K

$114K

How much do customer experience project manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer experience project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

More about Customer Experience Project Manager jobs

What cities are hiring for Customer Experience Project Manager jobs?

Cities with the most Customer Experience Project Manager job openings:

What states have the most Customer Experience Project Manager jobs?

States with the most job openings for Customer Experience Project Manager jobs include:

What job categories do people searching Customer Experience Project Manager jobs look for?

The top searched job categories for Customer Experience Project Manager jobs are:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $90,928 per year, or $43.7 per hour.

Asphalt Estimator - Project Manager

R&D Sweeping & Asphalt Maintenance

Salt Lake City, UT • On-site

$75K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Estimator - Project Manager - Business Development

Company: R and D Sweeping and Asphalt Maintenance

Location: Rock Springs, WY (relocation assistance provided)

R and D Sweeping and Asphalt Maintenance is seeking an experienced Project Manager / Estimator to help estimate, coordinate, and manage paving and asphalt replacement projects while supporting customer relationships and business development efforts.

Position Summary

The Project Manager / Estimator will oversee projects from estimate through completion, communicate with customers, coordinate crews and materials, prepare bids, and identify new sales and marketing opportunities. The ideal candidate has strong asphalt industry knowledge, estimating experience, project management experience, and the ability to manage multiple jobs while maintaining quality, safety, and customer satisfaction.

Key Responsibilities

  • Prepare accurate estimates for asphalt maintenance, paving, patching, and related projects.
  • Review job scopes, site conditions, material needs, labor requirements, equipment needs, and project timelines.
  • Manage projects from bidding and scheduling through completion, closeout, and billing support.
  • Communicate professionally with customers, property managers, contractors, vendors, subcontractors, and internal crews.
  • Develop and maintain project schedules to ensure work is completed safely, efficiently, and on time.
  • Track project costs, change orders, quantities, and job progress to support profitability and accurate reporting.
  • Assist with business development by identifying leads, following up with customers, and promoting company services.
  • Visit job sites as needed to review work, confirm project readiness, resolve issues, and support field operations.
  • Promote safe work practices and help ensure projects meet company standards and customer expectations.

Qualifications

  • Experience in the asphalt industry required.
  • Estimating experience required, including the ability to prepare bids, calculate quantities, and understand labor, material, and equipment costs.
  • Project management experience required, including scheduling, customer communication, budget awareness, and job coordination.
  • Knowledge of asphalt maintenance methods, materials, equipment, and construction practices is a plus, but not a requirement.
  • Strong communication, organization, problem-solving, and customer service skills.
  • Ability to read plans, assess job sites, and understand project scope and specifications.
  • Comfortable using Microsoft Excel, Microsoft Word, and basic computer programs for estimates, scheduling, communication, and reporting.
  • Valid driver’s license and reliable transportation required.

Travel Requirements

  • 200 mile service radius from Rock Springs, WY
  • Home nightly
  • Some travel is required for job site visits, customer meetings, estimates, and project coordination.

Compensation

  • Salary is based on experience.

Benefits:

  • Dental
  • Life
  • Medical
  • PTO
  • Retirement
  • Vision

Company Description

At R & D Sweeping and Asphalt Maintenance, we have worked very hard to establish ourselves as the premiere asphalt maintenance and sweeping contractors in Wyoming. We are a licensed and insured family owned business.
We have succeeded over the past 26 years by treating our customers like family. You can be assured that you will receive the highest quality and best value available. Our full range of services include: asphalt maintenance, sweeping, crack sealing and parking lot striping. We pride ourselves in satisfying our clients.

We are priced competitively and guarantee our materials and workmanship. We are trusted and frequently referred to other businesses by our customers.