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Customer Experience Project Manager Jobs (NOW HIRING)

Web Partners

Web Project Manager

Columbia, MD · On-site

The Project Manager would be responsible for managing and tracking web projects, communicating both ... Desired Skills & Experience * Proven knowledge and experience in web technologies, languages ...

Michaels Stores

Customer Experience Manager

Auburn, CA · On-site

$17.75 - $23.10/hr

... projects a positive image; and serves as a role model for others * Acknowledge customers, help ... Retail management experience preferred Physical Requirements Work Environment * Ability to remain ...

Michaels Stores, Inc.

Customer Experience Manager

Auburn, CA · On-site

$17.75 - $23.10/hr

... projects a positive image; and serves as a role model for others * Acknowledge customers, help ... Retail management experience preferred Physical Requirements Work Environment * Ability to remain ...

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Customer Experience Project Manager information

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$36.5K

$90.9K

$114K

How much do customer experience project manager jobs pay per year?

As of May 29, 2026, the average yearly pay for customer experience project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Project Manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

How does a Customer Experience Project Manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What does a Customer Experience Project Manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

More about Customer Experience Project Manager jobs
What cities are hiring for Customer Experience Project Manager jobs? Cities with the most Customer Experience Project Manager job openings:
What states have the most Customer Experience Project Manager jobs? States with the most job openings for Customer Experience Project Manager jobs include:
What job categories do people searching Customer Experience Project Manager jobs look for? The top searched job categories for Customer Experience Project Manager jobs are:
Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.
Project Manager

Project Manager

Procom Consultants Group

Hillsboro, OR

Contractor

Posted 27 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Project Manager


On behalf of our client, Procom Services is searching for a self-driven, highly-motivated, and experienced technical project manager with a background in digital marketing for a contract position in Hillsboro, OR.


Project Manager Job Details


Will work within the Digital Marketing & Media Governance and Operations team to manage the ActiveStandards Platform, lead the planning and implementation of checkpoints used by the tool to scan content on and off website to identify issues like broken links, spelling, branding, accessibility, etc... Additionally, this individual will work with various groups to drive the remediation of these issues. This individual should have a good mix of technical knowhow and business acumen and should have the ability to effectively manage multiple relationships within DMM, cross divisionally and with the vendor to get issues resolved. This role is not a people management role. It is an individual contributor.   


Project Manager Mandatory Skills


 A good working knowledge of Adobe Experience Manager (AEM) including templates and components, MSM Manager/Blueprinting and rollout, etc. 

Familiarity with Rally. 

A good working knowledge of the Agile software development methodology. 

Familiarity with AEM web publishing processes and systems. 

Strong data management skills needed to manage the checkpoint library (rules used to scan intel.com content for issues.) 

Must be able to coordinate closely with the vendor to deliver technical solutions to meet business needs. 

Ability to partner across divisions with the goal of evaluating issues identified by the tool and to engage engineering for support in remediating the issues. 

Strong writing skills geared toward submitting user stories and acceptance criteria for use in issue remediation. 

Strong knowledge of intel.com standards and policies. Must stay abreast of new standards, policies, guidelines and designs. 

Must exhibit a strong desire to drive acceptance of external standards like Accessibility and champion adoption of both internal and external standards. 

Understand (at a glance) if templates appear to be used correctly/incorrectly, thorough understanding of template/component usages and the ability to understand how design changes will impact the tool's ability to report issues. 

Keep abreast of and informed on new templates/components/capabilities within Adobe AEM, understand new releases and what this means to templates/components usage and stay in tune with design/rebranding efforts and their impact on checkpoints. 


Project Manage Nice to Have Skills

Microsoft Excel proficiency. 

Operational and process management expertise. 

Strong writing, editing and communication skills. 

Microsoft SharePoint intranet site experience. 


Project Manager Start Date


ASAP


Project Manager Assignment Length


18 Months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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