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Customer Service Project Manager Jobs (NOW HIRING)

Hitachi

Service Project Manager

Raleigh, NC · On-site +1

As a Service Project Manager, you will be the driving force behind our customer support and project management efforts. You will work closely with our Global Execution Centers, manage remote work ...

Wachter, Inc.

Service Project Manager

Lowell, AR · Remote

$70K - $90K/yr

The Service Project Manager will oversee customer accounts, coordinate service delivery, support and develop field teams, and drive operational success through strong communication, organization, and ...

Hyper Careers Page

Service Project Manager

Henrico, VA · On-site

$105K - $125K/yr

The Service Project Manager at Hyper Solutions plays a critical role in owning post-delivery ... This position is well-suited for a structured, customer-focused project leader who thrives in fast ...

Hitachi, Ltd.

Service Project Manager

Raleigh, NC · On-site

As a Service Project Manager, you will be the driving force behind our customer support and project management efforts. You will work closely with our Global Execution Centers, manage remote work ...

Bloom Energy

Field Service Project Manager

San Jose, CA

$104K - $149K/yr

Project Manager - Field Service We are looking for a Project Manager to join our team in one of ... Managing customer upgrades, including contractor work and organizing Bloom personnel * Accountable ...

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Customer Service Project Manager information

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$36.5K

$90.9K

$114K

How much do customer service project manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer service project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

How does a Customer Service Project Manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the 4 types of project managers?

In project management, four common types of project managers are functional, projectized, matrix, and hybrid. Functional managers work within a specific department, projectized managers oversee projects independently, matrix managers share authority across functions, and hybrid combines elements of these structures. Understanding these types helps customer service project managers adapt to different organizational environments and team dynamics.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What is a good hourly rate for a project manager?

For a Customer Service Project Manager, typical hourly rates range from $30 to $70, depending on experience, industry, and location. Senior or specialized project managers with certifications like PMP may command higher rates, especially when managing complex or large-scale projects. Rates can also vary based on whether the work is freelance, contract, or full-time employment.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What are the key skills and qualifications needed to thrive as a Customer Service Project Manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.
More about Customer Service Project Manager jobs
What cities are hiring for Customer Service Project Manager jobs? Cities with the most Customer Service Project Manager job openings:
What are the most commonly searched types of Customer Service Project jobs? The most popular types of Customer Service Project jobs are:
What states have the most Customer Service Project Manager jobs? States with the most job openings for Customer Service Project Manager jobs include:
What job categories do people searching Customer Service Project Manager jobs look for? The top searched job categories for Customer Service Project Manager jobs are:
Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.
Service Project Manager

Service Project Manager

Air Treatment Corporation

San Jose, CA • On-site

$120K/yr

Full-time

Re-posted 15 days ago

Job description

Job Type
Full-time
Description
Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high-quality customer service, therefore we actively search and promote a cohesive team that is formulated to exceed expectations. We are devoted to the growth of our employees and look to provide opportunities for advancement from within, while providing a robust benefit package to our team members.
Job Summary:
The Service Project Manager plays a pivotal role in ensuring high levels of customer satisfaction, managing service intake, quoting, financial oversight, and the successful completion of service jobs. You will maintain existing processes while introducing strategies to handle new workloads, all while focusing on delivering exceptional customer service.
Requirements
Project Management :
  • Manage the scheduling of service requests to ensure timely quoting and execution.
  • Oversee the daily distribution of Xoi scopes.
  • Coordinate all internal startup scheduling as part of project duties.
  • Monitor project budgets, including forecasting, tracking and reporting expenditures.
  • Attend budget meetings capturing commission escalations and how they impact the business and overall deliverables.
  • Communicate regularly with customers providing updates on ordering, scheduling, and job close-out, while capturing parts orders for all quoted scopes.

Field Work Order/Job Completion :
  • Ensure HVAC service jobs are completed to a high standard, maintaining a focus on both quality, safety and customer satisfaction.
  • Collaborate with field technicians to support job execution and address on-site needs.
  • Oversee daily financial management of service projects, including independent quoted work.
  • Co-manage technician schedules to ensure optimal resource allocation and productivity. While supporting technicians training and development for growth.
  • Conduct job walks and crane bid walks to collect critical information for successful, profitable job execution.

Process Management :
  • Lead existing processes while implementing new workload distribution strategies. Knowledge of quality assurance and process improvement techniques ensuring cross- functional collaboration.
  • Review technical documents to ensure they are accurate and compliant with industry standards. Approving daily work reports for accuracy.
  • Streamline the purchase order approval process with appropriate cross-functional teams.

Customer Satisfaction & Industry Engagement:
  • Foster and maintain strong relationships with clients, vendors and team members.
  • Identify opportunities for improvements and implement best practices while ensuring compliance with company policies and customer quality standards.
  • Participate in relevant manufacturer councils and industry events to stay informed about trends, innovations, and new product developments, and bring valuable insights back to the organization.

Required Skills/Abilities:
  • Excellent organizational skills and meticulous attention to detail, with a commitment to deliver high-quality work.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook).
  • Ability to work independently and as part of a team while demonstrating strong team management skills.
  • Ability to manage multiple projects simultaneously and prioritize tasks effectively
  • Excellent written and verbal communication and customer service skills.
  • Ability to follow verbal and written instructions.

Education and Experience:
  • Technical Degree, bachelor's degree in mechanical engineering, or HVAC Engineering or a related field experience.
  • Minimum 5+ years of experience in the Commercial HVAC Industry.
  • Strong understanding of HVAC equipment, applications, and design principles, with the ability to convey complex information clearly.

Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 25 pounds at times.
  • Ability to work on construction sites and stand for extended periods of time.
  • Ability to ascend & descend ladders.
  • Ability to withstand different ambient conditions (e.g., heat, cold, humidity)

Salary Description
$120,000.00 - $200,00.00

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