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Customer Service Project Manager Jobs (NOW HIRING)

Linde

Customer Service Project Manager

Ontario, CA

$81K - $104K/yr

* You will lead project management for customer supply systems involving cryogenic tanks, vaporizers ... service centers * Further, you will design and size supply systems including tank sizing, line ...

Neal Electric

Service Project Manager

Carlsbad, CA · On-site

$100K - $120K/yr

Service Project Manager For over 40 years, Neal Electric has been providing electrical services to our customers throughout Southern California. Our union shop has grown from a family business to a ...

TAS Energy

Service Project Manager

Houston, TX · On-site

The Service Project Manager I (SPM1) is responsible for overseeing and directing one or more ... Travel to sites as needed for customer issues, manpower and coordination. * Manage BIM issue ...

Vector Security, Inc.

Service Project Manager

Home, PA · On-site +1

... as a Service Project Manager! We offer great benefits, a competitive salary, and growth ... We think you'll find what you want here because what we do matters - to us, our customers, and most ...

Vector Security

Service Project Manager

Gainesville, VA · On-site +1

$89K/yr

... as a Service Project Manager! We offer great benefits, a competitive salary, and growth ... We think you'll find what you want here because what we do matters - to us, our customers, and most ...

ABB

Service Project Manager

TX · Remote

Senior Project Manager __ In this role, you will have the opportunity to support our rapidly ... Handling customer complaints or concerns quickly and professionally, in alignment with the Service ...

Integra

Field Service Project Manager

Houston, TX

The ideal candidate will have hands-on experience in managing service projects, from installation through commissioning, and will be proficient in ensuring that all activities meet technical ...

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Customer Service Project Manager information

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$36.5K

$90.9K

$114K

How much do customer service project manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer service project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What does a customer project manager do?

A customer service project manager oversees the planning, execution, and completion of customer-related projects, ensuring they meet client needs and organizational goals. They coordinate between teams, manage timelines and budgets, and use tools like CRM software to track progress. Strong communication, problem-solving skills, and industry certifications are often required for this role.

How does a Customer Service Project Manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

Is being a Customer Service Project Manager stressful?

Customer Service Project Managers often face stress due to managing multiple projects, meeting deadlines, and handling client expectations. The role requires strong organizational skills, communication, and problem-solving abilities to navigate high-pressure situations effectively.

What does a Customer Service Project Manager do?

A Customer Service Project Manager oversees projects aimed at improving customer service operations within an organization. They coordinate teams, set project goals, manage timelines, and ensure that customer service initiatives are delivered successfully. Their responsibilities often include analyzing customer feedback, implementing process improvements, and working closely with stakeholders to enhance the customer experience. By bridging the gap between customer service teams and upper management, they help ensure that customer service projects align with organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic planning abilities, often supported by relevant certifications or advanced degrees.

What jobs pay $2000 a day?

In the context of a Customer Service Project Manager, high daily earnings of $2000 are typically associated with senior or specialized roles, often requiring extensive experience, certifications, and leadership skills. Such compensation may be found in consulting, executive management, or contract-based positions in industries like technology, finance, or healthcare. These roles often involve project oversight, strategic planning, and high-level client interaction, with pay rates reflecting the complexity and responsibility of the work.

What are the key skills and qualifications needed to thrive as a Customer Service Project Manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.
More about Customer Service Project Manager jobs
What cities are hiring for Customer Service Project Manager jobs? Cities with the most Customer Service Project Manager job openings:
What are the most commonly searched types of Customer Service Project jobs? The most popular types of Customer Service Project jobs are:
What states have the most Customer Service Project Manager jobs? States with the most job openings for Customer Service Project Manager jobs include:
What job categories do people searching Customer Service Project Manager jobs look for? The top searched job categories for Customer Service Project Manager jobs are:
Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.

Customer Service Project Manager

Super Color Commercial

Las Vegas, NV • On-site

$78K - $100K/yr

Other

Posted 24 days ago

Job description

Customer Service Project Manager

The Project Manager operates as liaison between the customer, the account executive and the internal Super Color Digital contacts. The PM is responsible collecting all of the necessary information to create the best project for the client. The PM is the foundation that will ensure that the customer receives precisely what they wanted. This is achieved by providing excellent customer service both internally and externally; by providing timely and accurate project specifications to the production staff; and through thorough communication throughout the organization. The PM is considered the primary contact for all project related inquiries both internally and externally.

Responsibilities:

  • Primary contact for the customers, sales, prepress and production managers.
  • Provide accurate information regarding customer specifications when creating work orders
  • Resolve issues that clients have with Quotations/Work Orders/Merchandise
  • Communicate with clients regarding project specifications
  • Update Account Executives as to the status of current Work Orders
  • Monitor Work Orders as they go through the Production process to make sure the merchandise will arrive at the correct time and in perfect condition
  • Ensure timely project updates to ensure customer changes are communicated, captured and billed.

Qualifications:

  • BA or College degree or equivalent experience - with a minimum of 3 years of print/production experience.
  • Must understand Grand Format Printing Processes and concepts.
  • Must be able to manage complex projects within a team environment.
  • Excellent verbal and written communications skills to effectively interact with all levels of the organization.
  • Must be able to make independent decisions that work best for the customer and Super Color Digital.
  • Must have proficient computer skills including Microsoft Office Suite.
  • Must have the ability to multi-task and work in a fast paced environment.

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