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Customer Service Project Manager Jobs (NOW HIRING)

Supercolor

Customer Service Project Manager

Las Vegas, NV

$78.20K - $100.30K/yr

The Project Manager operates as liaison between the customer, the account executive and the ... This is achieved by providing excellent customer service both internally and externally; by ...

Lantech

Service Project Manager

Louisville, KY

$60K - $70K/yr

Service Project Manager M-F onsite in Louisville, KY The Service Project Manager is a newly ... The primary objective of this position is to deliver an exceptional customer experience through ...

Munters

Service Project Manager

Daleville, VA · On-site

Gains a comprehension of customer warranty issues through communication and interfacing with the customer, Munters Service Technicians and Munters Project Managers. With this knowledge, creates and ...

JF Petroleum Group

Service Project Manager

Miami, FL · On-site

We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. Service Project Managers ensure the overall success of a project ...

ATS Companies

Service Project Manager

Renton, WA · On-site

$76K - $126K/yr

Provide project management on projects as required, interfacing directly to customers. Select and ... contractor and service drawing files * Develop and schedule Owner training DUTIES AND ...

ATS Companies

Service Project Manager

Renton, WA · On-site

$76K - $126K/yr

Provide project management on projects as required, interfacing directly to customers. Select and ... contractor and service drawing files * Develop and schedule Owner training DUTIES AND ...

W-Industries

FIELD SERVICE PROJECT MANAGER

Houston, TX · On-site

This role acts as the primary liaison between customers, internal engineering teams, manufacturing ... The Field Service Project Manager oversees site activities, manages subcontractors and field crews ...

Clean Harbors

Field Service Project Manager

Sparks, NV · On-site

The FSPM is responsible for managing large scale projects at a variety of customer locations. You ... Environmental Field Service Operations. * Cost estimating and computer experience. * Strong ...

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Customer Service Project Manager information

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$36.5K

$90.9K

$114K

How much do customer service project manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for customer service project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Project Manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

How does a Customer Service Project Manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a Customer Service Project Manager do?

A Customer Service Project Manager oversees projects aimed at improving customer service operations within an organization. They coordinate teams, set project goals, manage timelines, and ensure that customer service initiatives are delivered successfully. Their responsibilities often include analyzing customer feedback, implementing process improvements, and working closely with stakeholders to enhance the customer experience. By bridging the gap between customer service teams and upper management, they help ensure that customer service projects align with organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

More about Customer Service Project Manager jobs
What cities are hiring for Customer Service Project Manager jobs? Cities with the most Customer Service Project Manager job openings:
What are the most commonly searched types of Customer Service Project jobs? The most popular types of Customer Service Project jobs are:
What states have the most Customer Service Project Manager jobs? States with the most job openings for Customer Service Project Manager jobs include:
What job categories do people searching Customer Service Project Manager jobs look for? The top searched job categories for Customer Service Project Manager jobs are:
Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.

Customer Service Project Manager

Supercolor

Las Vegas, NV

$78.20K - $100.30K/yr

Other

Posted 19 days ago

Job description

The Project Manager operates as liaison between the customer, the account executive and the internal Super Color Digital contacts.  The PM is responsible collecting all of the necessary information to create the best project for the client. The PM is the foundation that will ensure that the customer receives precisely what they wanted. This is achieved by providing excellent customer service both internally and externally; by providing timely and accurate project specifications to the production staff; and through thorough communication throughout the organization. The PM is considered the primary contact for all project related inquiries both internally and externally. 


Responsibilities:

  • Primary contact for the customers, sales, prepress and production managers.
  • Provide accurate information regarding customer specifications when creating work orders
  • Resolve issues that clients have with Quotations/Work Orders/Merchandise
  • Communicate with clients regarding project specifications
  • Update Account Executives as to the status of current Work Orders
  • Monitor Work Orders as they go through the Production process to make sure the merchandise will arrive at the correct time and in perfect condition
  • Ensure timely project updates to ensure customer changes are communicated, captured and billed.

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