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Customer Service Project Coordinator Jobs (NOW HIRING)

ABEC Inc

Service Project Coordinator

Bethlehem, PA · On-site

The Service Project Coordinator attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare ...

New

EC Ruff Marine

Project Coordinator

Pompano Beach, FL

$18/hr

The Service/Project Coordinator is responsible for managing various communication channels for service requests, dispatching and monitoring service technicians to meet customer and business needs.

EC Ruff Marine

Project Coordinator

Pompano Beach, FL · On-site

$18/hr

The Service/Project Coordinator is responsible for managing various communication channels for service requests, dispatching and monitoring service technicians to meet customer and business needs.

EC Ruff Marine

Project Coordinator

Pompano Beach, FL

$18/hr

The Service/Project Coordinator is responsible for managing various communication channels for service requests, dispatching and monitoring service technicians to meet customer and business needs.

LARSON CANDO INC

Customer Service Project Manager

Tamarac, FL · On-site

$77K - $98K/yr

The Customer Service/Project Manager is responsible for overseeing customer accounts, coordinating engine and component projects from induction through delivery, and serving as the primary point of ...

9Wood

Project Coordinator

Springfield, OR

$20.51 - $23.06/hr

... customer service, project management, and production teams. We are building a stronger position in ... Project Coordinator responsibilities include: * Receive and process project correspondence from ...

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Customer Service Project Coordinator information

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How much do customer service project coordinator jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer service project coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Project Coordinator, and why are they important?

To thrive as a Customer Service Project Coordinator, you need strong organizational skills, project management experience, and a background in customer service, often supported by a bachelor's degree. Familiarity with project management tools (such as Asana or Trello), CRM systems, and sometimes certification like PMP or CAPM is highly beneficial. Exceptional communication, problem-solving abilities, and teamwork make someone stand out in this position. These skills ensure efficient project delivery, high customer satisfaction, and effective collaboration across teams.

What is the role of a customer service coordinator?

A customer service project coordinator manages communication between customers and the company, ensuring customer needs are addressed and service goals are met. They often coordinate with teams, track service metrics, and use tools like CRM software to improve customer satisfaction and support project objectives.

What does a project services coordinator do?

A project services coordinator manages and supports the planning, execution, and completion of projects within an organization. They coordinate between teams, track project timelines, and ensure deliverables meet quality standards, often using project management tools like MS Project or Asana. Strong communication, organization skills, and knowledge of project methodologies are essential for this role.

What is the difference between Customer Service Project Coordinator vs Customer Support Specialist?

AspectCustomer Service Project CoordinatorCustomer Support Specialist
CredentialsTypically requires a high school diploma or associate degree; certifications in project management are a plusUsually requires a high school diploma; certifications like customer service or communication courses are common
Work EnvironmentWorks on coordinating customer projects, liaising between clients and teams, often in office or remote settingsProvides direct support to customers via calls, emails, or chat, often in call centers or support centers
Employer & Industry UsageUsed in industries like IT, manufacturing, and service sectors where project coordination is neededCommon across retail, telecom, tech, and service industries for direct customer interaction

The main difference is that a Customer Service Project Coordinator manages customer-related projects and coordinates between teams, while a Customer Support Specialist focuses on providing direct assistance to customers. Both roles require strong communication skills, but the coordinator has a broader scope involving project management tasks.

What does a Customer Service Project Coordinator do?

A Customer Service Project Coordinator is responsible for managing and coordinating projects that improve or support customer service operations within a company. They act as a bridge between customer service teams, management, and other departments to ensure projects are completed on time and meet quality standards. Their duties typically include planning project timelines, tracking progress, communicating with stakeholders, and resolving any issues that arise during project execution. The role requires strong organizational, communication, and problem-solving skills. By effectively coordinating projects, they help enhance customer satisfaction and streamline service processes.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

How much is the salary of a project coordinator?

The salary of a Customer Service Project Coordinator typically ranges from $45,000 to $65,000 annually, depending on experience, location, and industry. Entry-level coordinators may earn less, while those with specialized skills or certifications can earn higher salaries.

How does a Customer Service Project Coordinator typically collaborate with other departments to ensure project success?

A Customer Service Project Coordinator regularly works with teams such as sales, IT, and operations to align project goals and ensure smooth execution. This collaboration often involves organizing cross-departmental meetings, sharing updates on project milestones, and quickly addressing any issues that arise. By facilitating open communication and coordinating resources, the coordinator helps ensure that customer service initiatives are delivered on time and meet quality standards. This teamwork not only enhances the customer experience but also provides opportunities to build strong internal relationships and develop leadership skills.
What cities are hiring for Customer Service Project Coordinator jobs? Cities with the most Customer Service Project Coordinator job openings:
What are the most commonly searched types of Customer Service Project jobs? The most popular types of Customer Service Project jobs are:
What states have the most Customer Service Project Coordinator jobs? States with the most job openings for Customer Service Project Coordinator jobs include:
Customer Service Project Coordinator jobs near you
Infographic showing various Customer Service Project Coordinator job openings in the United States as of June 2026, with employment types broken down into 8% As Needed, 51% Full Time, 8% Part Time, and 33% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.
Customer Service Project Coordinator

Customer Service Project Coordinator

Legrand AV, Inc.

Mascoutah, IL • Hybrid

$17.25 - $22.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Customer Service Project Coordinator
Location US-IL-Mascoutah
# Positions 2
Experience (Years) 5
Category Customer Service
Position Description

At a Glance

Legrand has an exciting opportunity for a Customer Service Project Coordinator to join the Cablofil Team in Mascoutah, IL. The Project Manager leads high value customer and operational initiatives from initial scoping through execution and delivery. This hybrid role blends strategic project leadership with deep customer, operational, and sales support alignment to ensure successful outcomes across complex and high visibility projects

What Will You Do?

Strategic Project Leadership

    Own full project lifecycle from planning to delivery for major initiatives.
  • Develop and manage project plans, budgets, timelines, and success metrics.
  • Lead crossfunctional teams, providing clear direction, motivation, and accountability.
  • Manage scope, risks, issues, and quality throughout the project lifecycle.
  • Communicate progress and risks to executives, stakeholders, and customers.

VIP Customer & Special Accounts Management

  • Serve as primary contact for VIP/highvalue customers and projects >$100K.
  • Coordinate customer communications, expectations, audits, and performance reviews.
  • Conduct regular status meetings with customers and internal teams.

Operational & Order Management Excellence

  • Oversee order processing, quotes, freight analysis, and documentation accuracy.
  • Manage product availability, lead times, shipping schedules, and delivery accuracy.
  • Maintain and update customer portals, reports, and forecasting tools.
  • Analyze bills of material for product compatibility and accuracy.
  • Resolve RMAs, credits/debits, and operational issues promptly.

Reporting, Systems & Process Improvement

  • Prepare tracking, hold, openorder, and backorder reports.
  • Establish and refine project templates, tools, and bestpractice processes.
  • Use ERP, CRM, SAP, and other systems to manage workflows and data integrity.

Leadership & Collaboration

  • Build strong relationships with internal teams, executives, customers, and suppliers.
  • Influence decisions, drive alignment across sales, customer service & operations.
  • Support training, professional development, and continuous improvement culture.
Qualifications

Education & Experience:

  • Bachelor's degree in business, engineering, or related field, or equivalent experience.
  • 5+ years in project, operations, customer service, or account management roles.
  • Demonstrated experience leading crossfunctional teams and highvalue customer accounts.

Skills & Competencies:

  • Strong leadership, communication, and relationshipbuilding skills.
  • Advanced organizational, analytical, and timemanagement abilities.
  • Expertise in ERP/CRM systems (SAP, Salesforce, etc.) and Microsoft Office.
  • Ability to manage operational details while maintaining strategic project oversight.
  • Capable of working in ambiguous environments and driving results.
  • Strong problemsolving skills and continuous improvement mindset.
Company Info

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company's incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us

About Legrand's Electrical Wiring Systems Division

Legrand's Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world. Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential. For more information, visit legrand.us/electrical wiring devices

http://www.legrand.us

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