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Customer Service Project Manager Jobs in Massachusetts

Affordable Interior Systems

Project Manager

Leominster, MA · On-site

$60K - $85K/yr

Project Manager DEPARTMENT: Project Management JOB TYPE: Exempt REPORTS TO: Manager of Quality and ... Work with design, sales, order entry, customer service, shipping, and engineering departments to ...

AIS

Project Manager

Leominster, MA · On-site

Project Manager DEPARTMENT: Project Management JOB TYPE: Exempt REPORTS TO: Manager of Quality and ... Work with design, sales, order entry, customer service, shipping, and engineering departments to ...

Ambient Enterprises

Project Manager

Canton, MA · On-site

$100K - $120K/yr

Our commercial service division continues to expand throughout Massachusetts, Rhode Island, and ... Experience with or proficiency in Microsoft Dynamics 365 or related CRM software * Strong ...

Motion Recruitment

Service Delivery Manager

Andover, MA · On-site

$35 - $40/hr

... customer call and web-based intake, scheduling, coordination, material procurement and various other direct delivery coordination activities. This position is equivalent to a Service Project Manager ...

Materion Corporation

Customer Project Manager

Westford, MA · On-site

$84K - $108K/yr

As Customer Project Manager/Commercial Project Mangaer-Key Accounts you are responsible for maintaining and growing our customer base, including contract reviews, RFQs, and quotations. You ensure ...

Materion

Customer Project Manager

Westford, MA

$84K - $108K/yr

As Customer Project Manager/Commercial Project Mangaer-Key Accounts you are responsible for maintaining and growing our customer base, including contract reviews, RFQs, and quotations. You ensure ...

Northeastern University

Project Manager

Boston, MA · On-site

$87K - $123K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Project Manager will oversee procurement of services, project administration, determining of scope, administering contracts, resolving of conflicts and in the assurance of the work being ...

NorthEastern

Project Manager

Boston, MA

$87K - $123K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Project Manager will oversee procurement of services, project administration, determining of scope, administering contracts, resolving of conflicts and in the assurance of the work being ...

Gaston Electrical Co., LLC

Service Account Manager

Norwood, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage service projects through pre-planning, cost tracking, billing, project documentation and project close out. * Manage existing customer relationships and provide excellent customer service to ...

Gaston Electrical Co., LLC

Service Account Manager

Norwood, MA · On-site

$95K - $161K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage service projects through pre-planning, cost tracking, billing, project documentation and project close out. * Manage existing customer relationships and provide excellent customer service to ...

trimarkusa

  • Medical

  • Dental

  • Vision

  • Retirement

The Project Manager reports to the Divisional Director, Project Management * Located in Mansfield ... Customer Service and Relationship Management: * Ensure jobs are delivered and installed on time ...

trimarkusa

  • Medical

  • Dental

  • Vision

  • Retirement

The Project Manager reports to the Divisional Director, Project Management * Located in Mansfield ... Customer Service and Relationship Management: * Ensure jobs are delivered and installed on time ...

trimarkusa

  • Medical

  • Dental

  • Vision

  • Retirement

The Project Manager reports to the Divisional Director, Project Management * Located in Mansfield ... Customer Service and Relationship Management: * Ensure jobs are delivered and installed on time ...

Socket.dev

Professional Services Project Manager

Boston, MA · On-site

$105 - $115/hr

  • Medical

  • Dental

  • Vision

  • PTO

High level oversight of projects managed within a customer portfolio * Proactively tracks and ... Experience with Platform as a Service * Must have experience managing projects as a billable ...

TriMark

Project Manager

Mansfield, MA · On-site

$90K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

We proudly serve our customers by providing design services, commercial equipment, and foodservice ... The Project Manager reports to the Divisional Director, Project Management * Located in Mansfield ...

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Showing results 1-20

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Massachusetts

Customer Service Project Manager information

See Massachusetts salary details

$39.9K

$99.3K

$124.5K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Massachusetts is $99,305.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $114,100.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What are the most commonly searched types of Customer Service Project jobs in Massachusetts?

The most popular types of Customer Service Project jobs in Massachusetts are:

What cities in Massachusetts are hiring for Customer Service Project Manager jobs?

Cities in Massachusetts with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $99,305 per year, or $47.7 per hour.

Project Manager - Service Projects Group (SPG)

Cox Engineering

Randolph, MA

$110K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Job Title: Project Manager - Service Projects Group (SPG)
Location: Randolph, MA
Job Type: Full-Time
Job Summary:
Cox Service is seeking an experienced Project Manager to join our Service Projects Group (SPG). This role is responsible for the successful execution of multiple concurrent HVAC service and small-to-mid-sized projects, from turnover through closeout.
The ideal candidate is a disciplined, organized project leader who can balance field coordination, customer communication, and financial performance, while operating effectively in a fast-paced, union mechanical service environment.
Key Responsibilities:
  • Manage multiple service projects simultaneously, coordinating effectively with customers, union field labor, subcontractors, and vendors through project meetings and on-site engagement.
  • Issue and manage vendor and subcontractor purchase orders, develop and maintain project schedules, and ensure timely procurement of materials and services.
  • Own the financial performance of assigned projects, from budget establishment through final billing and closeout.
  • Serve as the primary coordination and execution representative for Cox Service in both internal and external meetings, ensuring clear alignment across Sales, Operations, Finance, and Field Supervision.
  • Ensure all project deliverables are completed on schedule, within cost targets, and aligned with customer expectations.
  • Enforce and promote compliance with all safety, health, and environmental standards, company policies, and applicable regulatory requirements, in coordination with field supervision and company safety leadership.
  • Communicate project status, risks, and financial performance clearly and proactively to customers, the Operations Manager, and Sales and Service Leadership.
  • Identify and proactively manage project risks, implementing mitigation strategies to protect schedule, margin, and customer relationships.
  • Manage scope changes and change orders in a controlled manner, ensuring proper documentation, pricing, and approval without compromising project objectives.
  • Support project closeout activities, including documentation, billing completion, and lessons learned.
Qualifications amp; Experience:
  • Minimum 5 years of Project Management experience, preferably within HVAC, mechanical, or service-based construction environments.
  • Proficiency using BuildOps (or similar service/project management platforms) for material purchasing, labor tracking, project billing, and accounts receivable.
  • Strong working knowledge of Microsoft Office, particularly Outlook, Teams, Word, and Excel.
  • Excellent written and verbal communication skills, with the ability to lead coordination meetings and represent the company professionally.
  • Proven ability to collaborate effectively with clients, field personnel, and internal stakeholders in a fast-paced, deadline-driven environment.
  • Highly organized, detail-oriented, and capable of managing competing priorities without losing control of financial or operational details.
Benefits:
  • Competitive salary with yearly bonuses, merit raises, and a 401(k) retirement plan.
  • Paid vacation, personal days, holidays, and comprehensive health, dental, and vision coverage.
  • Professional development through industry training, in-office learning, and educational opportunities.
  • Additional benefits including company-paid life insurance, short- and long-term disability, and office perks like snacks, cold brew coffee on tap, company swag, and more!

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