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Customer Service Project Manager Jobs in Worcester, MA

Affordable Interior Systems

Project Manager

Leominster, MA · On-site

$60K - $85K/yr

Project Manager DEPARTMENT: Project Management JOB TYPE: Exempt REPORTS TO: Manager of Quality and ... Work with design, sales, order entry, customer service, shipping, and engineering departments to ...

AIS

Project Manager

Leominster, MA · On-site

Project Manager DEPARTMENT: Project Management JOB TYPE: Exempt REPORTS TO: Manager of Quality and ... Work with design, sales, order entry, customer service, shipping, and engineering departments to ...

Materion Corporation

Customer Project Manager

Westford, MA · On-site

$84K - $108K/yr

As Customer Project Manager/Commercial Project Mangaer-Key Accounts you are responsible for maintaining and growing our customer base, including contract reviews, RFQs, and quotations. You ensure ...

Materion

Customer Project Manager

Westford, MA

$84K - $108K/yr

As Customer Project Manager/Commercial Project Mangaer-Key Accounts you are responsible for maintaining and growing our customer base, including contract reviews, RFQs, and quotations. You ensure ...

Kadant Solutions

Project Manager

Auburn, MA · On-site

$110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Project Manager will interface directly with Customers and internally with our District Sales Managers, Application Engineers, Engineering, Manufacturing, Supply Chain, Customer Service and ...

Kadant Solutions

Project Manager

Auburn, MA

$77K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Project Manager will interface directly with Customers and internally with our District Sales Managers, Application Engineers, Engineering, Manufacturing, Supply Chain, Customer Service and ...

Kadant Black Clawson LLC | Kadant Inc

Project Manager

Auburn, MA

$77K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Project Manager will interfacedirectly with Customers and internally with our District Sales Managers, Application Engineers,Engineering, Manufacturing, Supply Chain, Customer Service and Service.

BELFOR Holdings

Project Manager

Marlborough, MA

BELFOR Project Managers have either a restoration or construction focus. Qualified candidate will ... Must have a comprehensive understanding of customer service, principles and practices * Work under ...

Cognex Corporation

Project Manager

Natick, MA · On-site

$74K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage all project documentation through the lifecycle including providing all details on documentation to either the service team or customer to set them up for success. Knowledge, Skills, and ...

CoorsTek

Project Manager

Worcester, MA · On-site

Job Title Project Manager Manage all aspects of assigned project, from start to finish, so that it ... Team player with good leadership skills, excellent communication and customer service skills. Must ...

Cognex

Project Manager

Natick, MA

$74K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage all project documentation through the lifecycle including providing all details on documentation to either the service team or customer to set them up for success. Knowledge, Skills, and ...

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

Participates in bi-weekly Project Manager and software development calls to ensure all Customer ... Serving as customer service role model, ensure all Customer Care representatives are courteous ...

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

Participates in bi-weekly Project Manager and software development calls to ensure all Customer ... Serving as customer service role model, ensure all Customer Care representatives are courteous ...

Nitto Denko Corp.

Project Manager

Milford, MA · On-site

$98K - $120K/yr

The Project Manager is the primary contact for Business Development as well as for customers. The ... Ensure that a project plan is maintained, and all tracking mechanisms are completed (Service ...

Automation Solutions Inc

Project Manager

Franklin, MA

$82K - $100K/yr

We offer engineered systems and services to provide OEM and end user customers a complete automation solution. The Project Manager serves as the key liaison between customers, the iAutomation Sales ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Worcester, MA

Customer Service Project Manager information

See Worcester, MA salary details

$36.4K

$90.7K

$113.7K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Worcester, MA is $90,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,300.00 and $104,200.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What cities near Worcester, MA are hiring for Customer Service Project Manager jobs?

Cities near Worcester, MA with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you

Project Manager

Affordable Interior Systems

Leominster, MA • On-site

$60K - $85K/yr

Full-time

Re-posted 16 days ago

Job description

POSITION TITLE: Project ManagerDEPARTMENT: Project ManagementJOB TYPE: ExemptREPORTS TO: Manager of Quality and Performance
FUNCTION
Enhance dealer and end user experience with AIS by project managing large and/or highly visible and important orders received by AIS. Reduce risk and exposure of AIS by proactively managing project critical paths. Anticipate and eliminate bottlenecks. Effectively communicate cross-departmentally within AIS and with external dealers, installation companies, freight transporters, and end users.
RESPONSIBILITIES
  • Create timelines and project checklists for all assigned projects.
  • Monitor project timelines and deliverables to ensure project timeframes are successfully met. Implement corrective action when necessary.
  • Communicate to internal departments, external partners, and end users' necessary information, responsibilities, and expectations for successful completion of projects.
  • Adapt timelines and communication changes as needed.
  • Create expectations in communication process that control costs to AIS.
  • Educate installers and dealer partners on AIS project management role. Establish self as point of contact for problems and opportunities.
  • Work with design, sales, order entry, customer service, shipping, and engineering departments to obtain all information necessary to successfully complete each project timely and accurately.
  • Interview, evaluate, and educate as needed the installation company assigned to install project.
  • Inspect product at AIS manufacturing facilities as needed.
  • Understand, be able to explain, and be able to perform all necessary installation procedures for AIS products.
  • Troubleshoot field assembly problems. Be able to identify problems and effectively communicate problems to manufacturing and engineering. Contribute to solutions for those problems.
  • Understand AIS process flows and department responsibilities to be able to act with a sense of urgency and quickly react to field installation needs.
  • Meet and/or exceed service goals through strong knowledge and effective communication of AIS core message, products and services to external customers and internally to all departments.
  • Review mockups and showroom orders for accuracy, fit and finish of product. Implement corrective action as necessary.
  • Support other Field Service Project Managers and Technical Support Specialists.
  • Maximize effectiveness through learning, utilization of, and effective interaction with all available AIS software resources:CRM, ProSeries, Lean BOMs, etc.
  • Adheres to established company policies/procedures. Fulfill reporting and administrative requirements.
  • Manage special projects and initiatives when assigned.
  • After standard business hours support as needed and required
  • Travel as needed and required.

EDUCATION/EXPERIENCE
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
  • Associate's or Bachelor's in a Technical field required
  • Minimum of 5 years' experience in customer service, operations, manufacturing, or installation.

KNOWLEDGE
  • Understanding of sales and fulfillment cycle for business furniture.
  • Ability to use and knowledge of Microsoft Word, Excel, and Outlook.
  • Understanding of basic furniture assembly techniques and processes.
  • Understanding of the roles of furniture manufacturer, dealer, end user, and installation companies.

SKILL
The ability to:
  • act with a sense of urgency in a timely and effective manner.
  • be calm but positively impactful while listening and dealing with real and perceived emergencies from dealers, installers, and end users
  • communicate clearly and effectively orally and in writing.
  • handle stress in a functional and positive manner that promotes successful task completion
  • use tools effectively and safely; assemble product quickly and accurately
  • deal constructively with conflict.
  • collect, analyze, and interpret data from a wide variety of sources and create necessary structure and action steps from that data
  • professionally and appropriately represent the company and our suppliers to all customers.
  • work laterally across departments to promote successful completion of projects

At AIS, we have a strong set of values that guide our business and help us align with our customers.
We listen to our Customers. We rely on our Employees. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.
EEO/AA Statement
As an EEO/AA employer, AIS will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.
This organization participates in E-Verify Employment Eligibility Verification.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by members assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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