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Customer Service Project Manager Jobs in Worcester, MA

Apps Associates

Project Manager - IMS

Acton, MA · On-site +1

Remote work approved with on-site/customer facing work required periodically depending on project ... Integration technologies such Boomi, Mulesoft, Oracle Cloud Integration Service or equivalent

Code Red Consultants

Project Manager

Southborough, MA · On-site

$100K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In this role, you will collaborate with other project managers and talented engineers to provide professional construction administration services for complex fire and life safety projects. As a key ...

ACCESS TCA INC

Project Manager

Whitinsville, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Project Manager The Project Manager works in partnership with the Client, Design, and Event Teams ... Participate in pre-show planning with client services, event services, and field supervisors on ...

Code Red Consultants LLC

Project Manager

Southborough, MA · On-site +1

$100K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In this role, you will collaborate with other project managers and talented engineers to provide professional construction administration services for complex fire and life safety projects. As a key ...

Code Red Consultants LLC

Project Manager

Southborough, MA · On-site

$100K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In this role, you will collaborate with other project managers and talented engineers to provide professional construction administration services for complex fire and life safety projects. As a key ...

Tutor Perini

Project Manager

Framingham, MA · On-site

Perini Management Services Inc. is seeking a Project Manager for its home office in Framingham, Massachusetts. About Perini Management Services At home or abroad, our focus is on client satisfaction ...

Turtle Transit Inc

Project Manager

Hudson, MA

We are a full service mobile marketing agency, offering clients every dimension of unexpected ... Manage client projects from start to finish, working with production team to relay information ...

EN Engineering LLC

Project Manager

Marlborough, MA · Hybrid

$100K - $150K/yr

As Project Manager in the project management office will lead and manage projects that involve the ... and automation services to various industries, including gas and electric utilities ...

Turtle Transit Inc

Project Manager

Hudson, MA

We are a full service mobile marketing agency, offering clients every dimension of unexpected ... Manage client projects from start to finish, working with production team to relay information ...

ENTRUST Solutions Group

Project Manager

Waltham, MA · On-site

$100K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As Project Manager in the project management office will lead and manage projects that involve the ... and automation services to various industries, including gas and electric utilities ...

EN Engineering LLC

Project Manager

Waltham, MA · Hybrid

$100K - $150K/yr

As Project Manager in the project management office will lead and manage projects that involve the ... and automation services to various industries, including gas and electric utilities ...

Tegra Medical

NPI Project Manager

Franklin, MA · On-site

... and Customer Service * Prepare project reports and presentations. * Drive and maintain multiple ... Identify and manage project risks. * Ensure customer satisfaction throughout the project.

GCX Corporation

Implementation Project Manager

Franklin, MA · On-site

$80K - $100K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

This role reports to the Manager of On-Site Services ("OSS") and works closely with the Customer ... Manage project risks, scope changes, escalations, and issue resolution activities to ensure ...

Tutorperini

Project Manager

Framingham, MA

Perini Management Services Inc. is seeking a Project Manager for its home office in Framingham, Massachusetts. About Perini Management Services At home or abroad, our focus is on client satisfaction ...

Lotto.com

Project Manager

Hopkinton, MA

... services, pensions for firefighters, assistance programs for seniors, road maintenance, and much more. What's the role? Lotto.com is seeking an experienced project manager to spearhead large-scale ...

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Showing results 41-60

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Worcester, MA

Customer Service Project Manager information

See Worcester, MA salary details

$36.4K

$90.7K

$113.7K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Worcester, MA is $90,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,300.00 and $104,200.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What cities near Worcester, MA are hiring for Customer Service Project Manager jobs?

Cities near Worcester, MA with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you

Restoration Project Manager

ServiceMaster Dynamic Cleaning

Worcester, MA • On-site

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

Job description

Restoration Project Manager – Water, Fire & Mold
Location: Worcester, MA
Company: ServiceMaster Dynamic Cleaning

ServiceMaster Dynamic Cleaning, a trusted name in restoration services for over 20 years, is seeking an experienced and driven Restoration Project Manager to oversee water, fire, and mold remediation projects from initiation to completion. The ideal candidate is a proactive problem-solver with a background in restoration or a related industry and a passion for customer satisfaction and operational excellence.

Why Join Us?

We are more than just a restoration company — we’re a close-knit team with a shared mission to restore peace of mind to our clients during challenging times. As part of the national ServiceMaster network, we provide strong career development opportunities, industry certifications, and advancement potential.

We Offer:

  • Competitive compensation
  • Medical, dental, vision, and life insurance
  • 401(k) with company match
  • Company vehicle and gas card
  • Company-provided smartphone and iPad
  • Paid industry certification training (IICRC, Xactimate, etc.)
  • Opportunities for advancement through our national apprentice programs
  • A supportive, high-energy team environment

Key Responsibilities

  • Assess damage and determine proper remediation approach
  • Serve as the primary point of contact for clients and insurance adjusters
  • Obtain approval on job scopes and budgets
  • Provide job direction and oversight to technicians and subcontractors
  • Ensure all documentation is timely and accurate in the project management system
  • Conduct quality assurance checks and troubleshoot as needed
  • Assist with onboarding and continuous staff training
  • Participate in the on-call rotation (flexibility required)

What We’re Looking For

  • 5+ years of project management experience, ideally in restoration or construction
  • Excellent leadership and interpersonal skills
  • Strong communication and customer service abilities
  • Detail-oriented with strong organizational skills
  • Familiar with using mobile devices and project management software
  • Experience with Xactimate is a plus
  • IICRC certification(s) strongly preferred
  • Valid driver’s license with a clean driving record
  • Must pass a background check

Ready to make a real impact?
Send us your resume and a cover letter outlining why you’re the right fit for this opportunity.