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Customer Service Project Manager Jobs in Monson, MA

Aston Carter

Project Manager

Enfield, CT · On-site

$26 - $32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Project Manager The Customer Service Project Manager plans, coordinates, and executes customer service-focused projects across the organization. This role oversees system ...

Aston Carter

Project Manager

Enfield, CT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Project Manager The Customer Service Project Manager plans, coordinates, and executes customer service-focused projects across the organization. This role oversees system ...

Presidio

Senior Project Manager

Glastonbury, CT · Remote

Senior Project Managers are expected to communicate effectively across all levels of the ... and customer service skills. * Excellent client-facing communication and relationship building ...

Presidio

Senior Project Manager

Glastonbury, CT · On-site +1

We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The Role The Client Engagement Services (CES) Senior Infrastructure Project Manager ...

Kadant Solutions

Project Manager

Auburn, MA · On-site

$110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Project Manager will interface directly with Customers and internally with our District Sales Managers, Application Engineers, Engineering, Manufacturing, Supply Chain, Customer Service and ...

Kadant Solutions

Project Manager

Auburn, MA

$77K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Project Manager will interface directly with Customers and internally with our District Sales Managers, Application Engineers, Engineering, Manufacturing, Supply Chain, Customer Service and ...

Kadant Black Clawson LLC | Kadant Inc

Project Manager

Auburn, MA

$77K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Project Manager will interfacedirectly with Customers and internally with our District Sales Managers, Application Engineers,Engineering, Manufacturing, Supply Chain, Customer Service and Service.

CoorsTek

Project Manager

Worcester, MA · On-site

Job Title Project Manager Manage all aspects of assigned project, from start to finish, so that it ... Team player with good leadership skills, excellent communication and customer service skills. Must ...

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

Participates in bi-weekly Project Manager and software development calls to ensure all Customer ... Serving as customer service role model, ensure all Customer Care representatives are courteous ...

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

Participates in bi-weekly Project Manager and software development calls to ensure all Customer ... Serving as customer service role model, ensure all Customer Care representatives are courteous ...

High Industries

Project Manager

Hartford, CT

The Project Manager will be responsible for all aspects of sales support and project management for ... Developing and enhancing customer relationships through the delivery of excellent service and ...

Consigli Construction

Project Manager

Hartford, CT · On-site

$52K - $152K/yr

The PM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The PM will ...

Consigli Construction

Project Manager

Hartford, CT · On-site

$52K - $152K/yr

The PM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The PM will ...

Consigli Construction

Project Manager

Hartford, CT · On-site

$52K - $152K/yr

The PM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The PM will ...

Consigli Construction

Project Manager

Hartford, CT · On-site

$52K - $152K/yr

The PM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The PM will ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Monson, MA

Customer Service Project Manager information

See Monson, MA salary details

$37.7K

$93.9K

$117.7K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Monson, MA is $93,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,100.00 and $107,900.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What cities near Monson, MA are hiring for Customer Service Project Manager jobs?

Cities near Monson, MA with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Monson, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $93,856 per year, or $45.1 per hour.

Customer Service - Project Manager

USA Waste and Recycling

Enfield, CT • On-site

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Customer Service Project Manager
USA Waste and Recycling
Position Summary:
The Customer Service Project Manager is responsible for planning, coordinating, and executing customer service-related projects, including system initiatives, departmental improvements, and acquisition integrations. This role ensures projects are delivered on time, within scope, and aligned with customer service operational needs.
The Project Manager serves as the primary project coordination point for Customer Service systems, tools, and acquisition-related initiatives, partnering with CS leaders, IT, Operations, and external stakeholders.
Compensation: $26.00
Benefits: Medical, Dental, Vision, Short/Long Term Disability, 401K
Why USA Waste and Recycling:
  • 401 (K), Roth, and Profit Sharing/Match Plans.
  • Competitive Salaries.
  • Comprehensive medical, dental, and vision insurance.
  • FSA Eligibility.
  • Telehealth and Mental Health support.
  • Life insurance options include a 100% employer-funded option.
  • Employee Assistance Program.
  • Training and development opportunities with a growing, family-owned company.

Role and Responsibilities:
Project Planning & Execution
  • Manages customer service projects related to systems, tools, process improvements, and operational initiatives.
  • Develops project plans, timelines, milestones, and deliverables.
  • Tracks project progress, risks, and dependencies, escalating issues as needed.
  • Assists and completes user acceptance testing when needed and maintains a log of defects and enhancements to report on progress.

Acquisitions & Transitions
  • Coordinates customer service-related activities for acquisitions, transitions, and service expansions.
  • Partners with internal teams to ensure systems, workflows, training, and readiness plans are aligned for go-live.
  • Documents transition plans, risks, and post-implementation follow-ups.

Cross-Functional Coordination
  • Serves as the primary point of contact for customer service project coordination across departments.
  • Facilitates project meetings, status updates, and stakeholder communication.
  • Ensures alignment between customer service needs, technical requirements, and operational execution.

Process & Documentation
  • Maintains project documentation, action items, and status reporting.
  • Supports post-implementation reviews and continuous improvement recommendations.
  • Ensures project outcomes align with defined objectives and service standards.

Knowledge, Skills, and Abilities
  • Strong project management and organizational skills
  • Ability to manage multiple initiatives simultaneously
  • Excellent communication and stakeholder coordination skills
  • Strong problem-solving and risk-management capabilities
  • Comfortable working in fast-paced, evolving environments

Requirements
  • High School diploma or equivalent
  • 2-4 years of project coordination or project management experience
  • Experience supporting systems, operational, or contact center projects
  • Familiarity with project management tools and methodologies
  • Waste and recycling industry experience preferred

Physical Demands:
Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) for most of the workday.
  • Required to exert physical effort in handling objects less than 30 pounds rarely.
  • This position requires on-site presence at our Enfield, CT location, and remote work arrangements are unavailable for this role.
  • Local travel

Our Story
USA Waste and its affiliated businesses are proudly family-owned, built on a legacy that began in 1974 when Guy "Sonny" Antonacci and his wife, Mary Ann, started Somers Sanitation with a single truck in Somers, Connecticut. Today, three generations of the Antonacci family lead a diverse organization grounded in hard work, innovation, and a deep commitment to the communities they serve.
From leading waste hauling and recycling operations to premier destinations like Sonny's Place and GreatHorse, the family's entrepreneurial vision extends across a range of industries. Sonny's Place was designed to bring families together through fun and entertainment, while GreatHorse and The Starting Gate deliver a refined yet welcoming experience rooted in luxury and hospitality. The family's passion for excellence also extends to Lindy Farms, a premier Standardbred and Thoroughbred breeding and training facility in Somers, CT, dedicated to developing elite racehorses.
Across all companies, the Antonacci family remains committed to delivering exceptional experiences while staying true to the values that started it all-family, innovation, and community impact.
Join a team dedicated to advancing these principles across a dynamic and growing family of businesses.
USA Waste and Recycling, Inc. EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.

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