Customer Service Project Manager Jobs in Monson, MA

Employment Type:   Full-Time 

FSLA:  Salary/Exempt 

Division: Project Management 

Department:  Project Management 

Reports to: Project Executive  

Supervisory Duties: Yes 

Salary Range: $52,000 - $152,000

The Project Manager (PM) will serve as a main point of contact and corporate representative for all project stakeholders, including Owners, OPMs, Developers, Architects, Engineers and Subcontractors. The PM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service.  The PM will oversee the implementation of a Raving Fans action plan and play a key role in business development including networking events, marketing initiatives, proposal preparation and interviews.  

Responsibilities / Essential Functions 

• Involvement and support throughout the proposal and preconstruction processes.   
• Work closely with estimating and purchasing during the procurement/buy-out phase of the project. 
• Provide constructability reviews of drawings and budget updates, as necessary.   
• Review and management of project team and staffing requirements.  
• Attend and run weekly owner/architect/contractor (OAC) project and subcontractor meetings; manage preparation and distribution of meeting minutes.  
• Continuously coordinate with field staff (General Superintendent, Project Superintendent, Assistant Superintendent, Safety Manager, etc.) on project goals, budget and schedule.    
• Overall management of project financials, including cost reporting, monthly requisitions, review and approval of invoices, ensure timely completion, management of the requisition process to maintain cash flow throughout the project and address/communicate issues proactively and promptly.  
• Budget forecasting.  
• Change Management (including negotiation of disputes as necessary).  
• Represent Consigli with Owner, Architects, Consultants, Government Authorities, Vendors and Subcontractors.  
• Main point of contact for Owner communication and reporting. 
• Mentor staff: manage multiple team members on large complex or multiple projects. 
• Provide evaluation(s) of team members on performance and identify training needs. Conduct training and development of others.  
• Provide oversight and management of project controls including RFIs, submittals and material delivery tracking with support from APM and PE.  
• Oversight of Material Delivery tracking and reporting. 
• Oversight of meeting agenda, the development of minutes and reporting. 
• Maintain close relations with subcontractors, including early notification of submittal & material delivery schedule expectations.  
• Assist the Project Superintendent and other team members in the resolution of all critical issues with a focus on quality, cost, and schedule. Provide documentation as necessary.  
• Monitor executed subcontracts and insurance certificates; verify contracts and insurance are in place prior to commencing work.  
• Work closely with Project Scheduler to update and distribute project master schedule with input from Superintendent and project teams.  
• Complete and implement project closeout checklist.  
• Manage the timely close out documentation process for assembly and submission to the Design Team and Owner.  
• Provide oversight and coordination of the work; manage issuance and completion of punch list to Subcontractors; drive project to completion.   
• Observations and Field Reports: work with project team to conduct field walks as necessary and compile any corresponding documentation accordingly. Review Design Team field reports and work with required parties to resolve open items and drive resolution.  
• Perform regular safety walks with field and safety staff and record observations.  
• Assist in preparation and present at interviews for project pursuits. 
• Take lead in the development and management of optimal project profit opportunities including self-perform trades. 

• Strongcommunication skills. 
• Ability to review, understand and support all change management processes. 
• Strong initiative and problem-solving abilities. 
• Ability to multi-task and self-prioritize. 
• Motivated and driven.  
• Ability to work in a team environment with a primary focus on collaboration.  
• Excellent written and verbal presentation skills.

• A Bachelor's degree in engineering, Construction Management or Architecture preferred.  
• 5+ years of experience within the construction industry in project management or similar role.   
• OSHA-10 and OSHA-30 preferred.  
• Additional proficiencies may include cost management software (Timberline, Sage preferred), scheduling software (Primavera P6 preferred) and construction management software (Procore preferred).