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Customer Service Project Manager Jobs in Monson, MA

Actalent

Project Manager

Hatfield, MA

Project Manager We are seeking a highly motivated Project Manager to lead and oversee construction ... About Actalent Actalent is a global leader in engineering and sciences services and talent ...

E*Pro, Inc.

Project Manager

Windsor, CT

Pro Consulting service offerings include contingent Staff Augmentation of IT professionals ... Project Manager Job Location: Windsor / Stratford, CT Job Type: Contract to Hire Description:

REXEL

Project Manager II

Hartford, CT · On-site

Qualifications What You'll Need * 3+ years of quotation, project management, or customer service experience * Experience in electrical distribution industry preferred * High School or GED - Required ...

EN Engineering LLC

Project Manager

Hartford, CT · Hybrid

$100K - $150K/yr

As Project Manager in the project management office will lead and manage projects that involve the ... and automation services to various industries, including gas and electric utilities ...

Pacelabs

Project Manager 1

East Longmeadow, MA · On-site

$40K - $43K/yr

You'll use your technical knowledge, customer service mindset, and project coordination skills to ... Support Sample Management on large or complex projects by reviewing project needs, incoming sample ...

Pace

Project Manager 1

East Longmeadow, MA · On-site

$40K - $43K/yr

You'll use your technical knowledge, customer service mindset, and project coordination skills to ... Support Sample Management on large or complex projects by reviewing project needs, incoming sample ...

K&A Engineering

Project Manager

East Hartford, CT

$125K - $135K/yr

We provide comprehensive consulting, engineering and design, program and project management, construction management, and EPC services, specializing in substation, transmission, distribution, and ...

OMG, Inc.

Project Manager - FastenMaster

Agawam, MA · On-site

Project Manager - New Product Development & Innovation - FastenMaster OMG Inc. is a leading ... and services that improve customer productivity and enhance building envelope performance. The ...

MassMEP

Project Manager

Auburn, MA · On-site

$90K - $105K/yr

... other CRM platform • Familiarity with manufacturing enterprise systems, including Enterprise ... projects to clients as outlined in grant or contract • Monitor and follow up on trainings.

PeoplesBank

Senior Project Manager

Holyoke, MA · On-site

$80K - $90K/yr

The Senior Project Manager plays a critical role in driving the successful execution of complex ... Your strong interpersonal and customer service skills help you foster trust, collaboration, and ...

Massachusetts Manufacturing Inc

Project Manager

Auburn, MA · On-site

$90K - $105K/yr

... other CRM platform · Familiarity with manufacturing enterprise systems, including Enterprise ... projects to clients as outlined in grant or contract · Monitor and follow up on trainings. Respond ...

PeoplesBank

Senior Project Manager

Southbridge, MA · On-site

$80K - $90K/yr

The Senior Project Manager plays a critical role in driving the successful execution of complex ... Your strong interpersonal and customer service skills help you foster trust, collaboration, and ...

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Showing results 41-60

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Monson, MA

Customer Service Project Manager information

See Monson, MA salary details

$37.7K

$93.9K

$117.7K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Monson, MA is $93,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,100.00 and $107,900.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What cities near Monson, MA are hiring for Customer Service Project Manager jobs?

Cities near Monson, MA with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Monson, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $93,856 per year, or $45.1 per hour.

Construction Project Manager - Team Lead

Cushman & Wakefield

Hartford, CT • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Cushman & Wakefield rating

7.4

Company rating: 7.4 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

111th of 204 rated real estate companies

Job description

Job Title
Construction Project Manager - Team Lead
Job Description Summary
The Construction Management Team Lead is responsible for the overall leadership, performance, and success of a portfolio of construction projects managed by a team of Project Managers. This role provides strategic direction, operational oversight, and client relationship management while ensuring consistent execution, financial accuracy, schedule performance, and achievement of key business objectives. The Team Lead serves as the primary escalation point for project delivery issues and drives continuous improvement in project controls, reporting, forecasting, and key performance indicators (KPIs).
Job Description
PREFERRED INDUSTRY EXPERIENCE
  • Restaurant, food service, hospitality, retail, or franchise construction project management experience.
  • Proven success delivering:
    • Restaurant remodels and renovations
    • Equipment replacement and installation programs
    • Kitchen modernization initiatives
    • Multi-site construction projects
    • Retail rollout and franchise development programs

Key Responsibilities
Leadership & Team Management
  • Lead, mentor, and develop a team of Project Managers responsible for managing multiple construction projects.
  • Establish performance expectations and accountability standards across the project management team.
  • Conduct regular project reviews, coaching sessions, and performance evaluations.
  • Promote a culture of safety, quality, collaboration, and operational excellence.
  • Support workforce planning, resource allocation, succession planning, and talent development.

Client Relationship Management
  • Serve as the senior point of contact for key clients and stakeholders.
  • Develop and maintain strong client relationships to ensure satisfaction, repeat business, and long-term partnerships.
  • Lead executive-level project reviews and business meetings.
  • Manage client expectations and proactively address escalated concerns.
  • Identify opportunities for additional services, project expansion, and business growth.

Project Execution Oversight
  • Provide oversight of all projects within the assigned portfolio to ensure successful delivery.
  • Monitor project performance related to scope, budget, schedule, quality, and risk.
  • Ensure Project Managers adhere to company processes, contract requirements, and project management standards.
  • Review and approve project execution plans, recovery plans, and change management strategies.
  • Lead issue resolution for complex project challenges and critical project risks.

Financial Management & Data Quality
  • Ensure accuracy, completeness, and integrity of project financial data.
  • Review project budgets, forecasts, earned value metrics, and cost reports.
  • Validate revenue projections, cost-to-complete estimates, margin forecasts, and cash flow reporting.
  • Drive accountability for financial performance across the project portfolio.
  • Partner with finance and operations teams to improve financial reporting processes and controls.
  • Identify trends, risks, and opportunities through financial analysis and project performance reviews.

Schedule Performance & Controls
  • Ensure project schedules are accurately developed, maintained, and updated.
  • Monitor schedule health, milestone achievement, critical path activities, and forecast completion dates.
  • Lead schedule recovery planning for at-risk projects.
  • Establish standardized scheduling practices and reporting requirements.
  • Validate project progress reporting and schedule forecasting accuracy.

Key Performance Indicators (KPI) Management
  • Develop, track, analyze, and report portfolio and organizational KPIs.
  • Establish performance targets aligned with business objectives.
  • Monitor metrics related to:
    • Schedule adherence
    • Budget performance
    • Change order management
    • Client satisfaction
    • Resource utilization
    • Project closeout performance
    • Team productivity
  • Drive corrective actions and continuous improvement initiatives based on KPI results.

Risk & Governance
  • Identify project and portfolio-level risks and implement mitigation strategies.
  • Ensure compliance with company policies, contractual obligations, and industry standards.
  • Lead governance reviews and project health assessments.
  • Support audits, lessons learned programs, and process improvement initiatives.

Qualifications
Education
  • Bachelor's Degree in Construction Management, Engineering, Architecture, Business, or related field.
  • PMP, CCM, DBIA, or similar professional certification preferred.

Experience
  • 10+ years of construction management or project management experience.
  • 5+ years leading project management teams and large-scale construction programs.
  • Experience managing multiple Project Managers and complex project portfolios.
  • Proven success overseeing project financials, schedules, and client relationships.
  • Strong understanding of project controls, forecasting, risk management, and performance reporting.

Knowledge, Skills & Abilities
  • Leadership and team development
  • Executive client relationship management
  • Construction project delivery methodologies
  • Contract administration and commercial management
  • Financial forecasting and cost control
  • Schedule management and critical path analysis
  • Portfolio and program management
  • KPI development and performance analytics
  • Data quality and reporting governance
  • Risk management and mitigation planning
  • Negotiation and conflict resolution
  • Advanced proficiency with construction management software, project management systems, and reporting tools

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 148,750.00 - $175,000.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: "Cushman & Wakefield"

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