Project Manager
North Reading, MA · On-site
Gather and supply AVI-SPL Service teams with applicable close-out documentation. * Maintain and ... Respond to communications from customers regarding problems or concerns in a timely and ...
Project Manager
North Reading, MA · On-site
Gather and supply AVI-SPL Service teams with applicable close-out documentation. * Maintain and ... Respond to communications from customers regarding problems or concerns in a timely and ...
Project Manager
Boston, MA · On-site
... r service, rebates operations, and external partners to ensure a smooth transition and business continuity Required Qualifications Experience in project coordination or delivery within system or ...
Project Manager
Boston, MA · On-site
... r service, rebates operations, and external partners to ensure a smooth transition and business continuity Required Qualifications Experience in project coordination or delivery within system or ...
Project Manager
$74K - $100K/yr
Manage all project documentation through the lifecycle including providing all details on documentation to either the service team or customer to set them up for success. Knowledge, Skills, and ...
Project Manager
$74K - $100K/yr
Manage all project documentation through the lifecycle including providing all details on documentation to either the service team or customer to set them up for success. Knowledge, Skills, and ...
Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation
Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation
Project Manager
Natick, MA · On-site
$74K - $100K/yr
Manage all project documentation through the lifecycle including providing all details on documentation to either the service team or customer to set them up for success. Knowledge, Skills, and ...
Project Manager
Natick, MA · On-site
$74K - $100K/yr
Manage all project documentation through the lifecycle including providing all details on documentation to either the service team or customer to set them up for success. Knowledge, Skills, and ...
eData Client Services Project Manager
Boston, MA · On-site
$114K - $182K/yr
Anticipate needs, provide updates before asked, and deliver white-glove service. * Manage multiple ... Project & Workflow Management: * Develop project plans, assign roles and tasks, and ensure ...
eData Client Services Project Manager
Boston, MA · On-site
$114K - $182K/yr
Anticipate needs, provide updates before asked, and deliver white-glove service. * Manage multiple ... Project & Workflow Management: * Develop project plans, assign roles and tasks, and ensure ...
Assistant Project Manager
Wakefield, MA · On-site
$95K - $125K/yr
... services at the best long-term value with an unrivaled customer experience. We have built over 3 ... As a Assistant Project Manager at DN , you will play a key role in helping plan, execute, and close ...
Quick apply
Assistant Project Manager
Wakefield, MA · On-site
$95K - $125K/yr
... services at the best long-term value with an unrivaled customer experience. We have built over 3 ... As a Assistant Project Manager at DN , you will play a key role in helping plan, execute, and close ...
Assistant Project Manager
Wakefield, MA · On-site
$95K - $125K/yr
... services at the best long-term value with an unrivaled customer experience. We have built over 3 ... As a Assistant Project Manager at DN , you will play a key role in helping plan, execute, and close ...
Assistant Project Manager
Wakefield, MA · On-site
$95K - $125K/yr
... services at the best long-term value with an unrivaled customer experience. We have built over 3 ... As a Assistant Project Manager at DN , you will play a key role in helping plan, execute, and close ...
Project Manager
Milford, MA · On-site
$98K - $120K/yr
The Project Manager is the primary contact for Business Development as well as for customers. The ... Ensure that a project plan is maintained, and all tracking mechanisms are completed (Service ...
Project Manager
Milford, MA · On-site
$98K - $120K/yr
The Project Manager is the primary contact for Business Development as well as for customers. The ... Ensure that a project plan is maintained, and all tracking mechanisms are completed (Service ...
$98K - $120K/yr
The Project Manager is the primary contact for Business Development as well as for customers. The ... Ensure that a project plan is maintained, and all tracking mechanisms are completed (Service ...
$98K - $120K/yr
The Project Manager is the primary contact for Business Development as well as for customers. The ... Ensure that a project plan is maintained, and all tracking mechanisms are completed (Service ...
Project Manager
Milford, MA · On-site
$85K - $95K/yr
... customer service skillsAbility to manage multiple active projects simultaneouslyStrong organizational and problem-solving skillsValid driver's license with a clean driving recordPreferred ...
Quick apply
Project Manager
Milford, MA · On-site
$85K - $95K/yr
... customer service skillsAbility to manage multiple active projects simultaneouslyStrong organizational and problem-solving skillsValid driver's license with a clean driving recordPreferred ...
Project Manager
Franklin, MA · On-site
$82K - $100K/yr
We offer engineered systems and services to provide OEM and end user customers a complete automation solution. The Project Manager serves as the key liaison between customers, the iAutomation Sales ...
Quick apply
Project Manager
Franklin, MA · On-site
$82K - $100K/yr
We offer engineered systems and services to provide OEM and end user customers a complete automation solution. The Project Manager serves as the key liaison between customers, the iAutomation Sales ...
Project Manager
Waltham, MA · On-site
$93K - $125K/yr
At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees ... Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a ...
Project Manager
Waltham, MA · On-site
$93K - $125K/yr
At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees ... Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a ...
Project Manager
Somerville, MA · On-site
$60K - $70K/yr
Manage the full project lifecycle, from planning and design through execution and closeout ... services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 ...
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Project Manager
Somerville, MA · On-site
$60K - $70K/yr
Manage the full project lifecycle, from planning and design through execution and closeout ... services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 ...
Project Manager
Marlborough, MA · On-site
$125K - $170K/yr
Represent business as single point contact for project's customers with respect to technical ... Manage any contractual claims through speedy conclusions that is satisfactory to all parties.
Project Manager
Marlborough, MA · On-site
$125K - $170K/yr
Represent business as single point contact for project's customers with respect to technical ... Manage any contractual claims through speedy conclusions that is satisfactory to all parties.
Project Manager
Marlborough, MA · On-site
$125K - $170K/yr
Represent business as single point contact for project's customers with respect to technical ... Manage any contractual claims through speedy conclusions that is satisfactory to all parties.
Project Manager
Marlborough, MA · On-site
$125K - $170K/yr
Represent business as single point contact for project's customers with respect to technical ... Manage any contractual claims through speedy conclusions that is satisfactory to all parties.
Project Manager
Salem, MA · On-site
$100K - $120K/yr
Allied Universal ® Technology Services is seeking a Project Manager to lead the planning ... Maintain timely and strategic communication with vendors, customers, and internal teams to align ...
Quick apply
Project Manager
Salem, MA · On-site
$100K - $120K/yr
Allied Universal ® Technology Services is seeking a Project Manager to lead the planning ... Maintain timely and strategic communication with vendors, customers, and internal teams to align ...
Project Manager
Worcester, MA · On-site
Electric, LLC, a Quanta Services company, has built-long standing working relationships and an ... Their professional competence and intelligent innovation result in outstanding customer ...
Project Manager
Worcester, MA · On-site
Electric, LLC, a Quanta Services company, has built-long standing working relationships and an ... Their professional competence and intelligent innovation result in outstanding customer ...
Project Manager
Boston, MA · On-site
$113K - $155K/yr
The PM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The PM will ...
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Project Manager
Boston, MA · On-site
$113K - $155K/yr
The PM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The PM will ...
Project Manager
Woburn, MA · On-site
$78K - $110K/yr
We are seeking a Project Manager to support Enterprise Data Management initiatives across the ... services, we work hands-on with our entrepreneurial customers, both locally and across the country ...
Project Manager
Woburn, MA · On-site
$78K - $110K/yr
We are seeking a Project Manager to support Enterprise Data Management initiatives across the ... services, we work hands-on with our entrepreneurial customers, both locally and across the country ...
Customer Service Project Manager information
See Massachusetts salary details
$39.9K - $47.6K
2% of jobs
$47.6K - $55.3K
3% of jobs
$55.3K - $62.9K
2% of jobs
$62.9K - $70.6K
3% of jobs
$70.6K - $78.3K
1% of jobs
$78.3K - $86K
6% of jobs
$89K is the 25th percentile. Wages below this are outliers.
$86K - $93.7K
18% of jobs
The median wage is $100.4K / yr.
$93.7K - $101.4K
16% of jobs
$101.4K - $109.1K
16% of jobs
$112.4K is the 75th percentile. Wages above this are outliers.
$109.1K - $116.8K
16% of jobs
$116.8K - $124.5K
16% of jobs
$39.9K
$99.3K
$124.5K
How much do customer service project manager jobs pay per year?
As of Aug 16, 2026, the average yearly pay for customer service project manager in Massachusetts is $99,305.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $114,100.00 per year, depending on experience, location, and employer.
How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?
Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.
What does a customer service project manager do?
A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.
What is the difference between Customer Service Project Manager vs Customer Support Specialist?
| Aspect | Customer Service Project Manager | Customer Support Specialist |
|---|---|---|
| Credentials | Typically requires project management certifications (e.g., PMP), relevant experience in customer service | Usually requires customer service training or certifications, high school diploma or equivalent |
| Work Environment | Manages projects across teams, coordinates resources, and oversees customer service initiatives | Provides direct support to customers via calls, emails, or chat |
| Employer & Industry Usage | Used in industries like tech, retail, and service sectors to improve customer experience | Common in call centers, retail, and service industries for daily customer interactions |
The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.
What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?
A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.
What are the most commonly searched types of Customer Service Project jobs in Massachusetts?
The most popular types of Customer Service Project jobs in Massachusetts are:
What cities in Massachusetts are hiring for Customer Service Project Manager jobs?
Cities in Massachusetts with the most Customer Service Project Manager job openings:
Full-time
Medical, Dental, Vision
This job post has expired today. Applications are no longer accepted.
AVI-SPL rating
8.1
Based on 42 frontline employees who took The Breakroom Quiz
62nd of 224 rated it services
Job description
As a Project Manager, you will be overseeing the overall direction, coordination, implementation, execution, control and completion of specific AV systems integration projects. In addition, the Project Manager will ensure projects achieve time, scope, budget, quality, safety and customer satisfaction requirements. You will be responsible for coordinating all activities associated with the timely, accurate, and on-budget completion of the project, according to established AVI-SPL Project Management process and procedures.
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU'LL DO
As a Project Manager, you will be overseeing the overall direction, coordination, implementation, execution, control and completion of specific AV systems integration projects. In addition, the Project Manager will ensure projects achieve time, scope, budget, quality, safety and customer satisfaction requirements. You will be responsible for coordinating all activities associated with the timely, accurate, and on-budget completion of the project, according to established AVI-SPL Project Management process and procedures.
Day-to-Day Responsibilities:
WHAT WE'RE LOOKING FOR
Must Haves:
Nice-to-Haves:
WHY YOU'LL LIKE WORKING HERE
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
Pay Type
Min Base
Max Base
Salary
$95k
$115k
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU'LL DO
As a Project Manager, you will be overseeing the overall direction, coordination, implementation, execution, control and completion of specific AV systems integration projects. In addition, the Project Manager will ensure projects achieve time, scope, budget, quality, safety and customer satisfaction requirements. You will be responsible for coordinating all activities associated with the timely, accurate, and on-budget completion of the project, according to established AVI-SPL Project Management process and procedures.
Day-to-Day Responsibilities:
- Learn and comply with all AVI-SPL standard process and procedures within the AVI-SPL Operations Playbook, utilizing tools approved and provided by AVI-SPL.
- Be a subject matter expert with contract documents for each assigned project including, but not limited to project scopes of work, bid drawings and specifications, contract, subcontractor scopes of work, and construction schedules.
- Facilitate internal and external Project Kickoff meeting among Sales, Engineering, Programming, Fabrication & Installation, Customer resources and Third-Party resources.
- Identify and manage project risk, resolving all project related issues with team or through escalation to management.
- Create and manage comprehensive project schedules and coordinate/verify appropriate resource scheduling for all required project tasks.
- Facilitate project material / equipment orders.
- Manage all project (equipment, labor, miscellaneous, direct, etc.) expenditures based on project budget throughout the project lifecycle, identify problem areas, spearhead resolution and communicate any issues impacting profitability to management.
- Provide and review status/progress reporting of all projects internally and externally. Raise any issues to management at this time for escalation.
- Manage and verify quality of work performed by internal and/or subcontracted resources.
- Raise awareness immediately to management regarding potential claims or back charges or any large costs that will affect AVI-SPL financially.
- Ensure that any scope, schedule, cost or change of terms are handled in accordance with established AVI-SPL change order procedures.
- Gather and supply AVI-SPL Service teams with applicable close-out documentation.
- Maintain and develop strong relationship with customers with direct interaction with focus on improving customers' perception of on-time delivery, quality, communication, responsiveness and problem solving.
- Respond to communications from customers regarding problems or concerns in a timely and professional manner.
- Steer project results to satisfy customer requirements to obtain AVI-SPL Net Promoter Score goals.
- Travel to various job sites as required.
- Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.
WHAT WE'RE LOOKING FOR
Must Haves:
- Minimum 3 to 5 years of experience as a Project Manager in the Audio Visual, Construction, Technology or related industry.
- Proven project management and team leadership experience.
- Demonstrated management of multiple projects using sound time management skills with an exceptional eye for detail.
- Effective communication and interaction skills.
- Creative problem solving and investigation skills to identify complex problems and generate solutions.
- Understanding of all revenue, budget, margin and financial variance factors of assigned projects.
- Demonstrated experience managing projects in the Audio Visual, Construction, Technology or related industry.
- Demonstrated knowledge of technical, contractual and construction documents.
- Proficiency with Microsoft Office (Word, Excel, Outlook), MSProject schedule software
- Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards.
Nice-to-Haves:
- Comprehension of AV system functionality and installation processes and techniques.
- Formal education in Audio Visual, Construction, Technology or related field.
- Minimum of a High School Diploma or equivalent.
WHY YOU'LL LIKE WORKING HERE
- Medical benefits, including vision and dental.
- Paid holidays, sick days, and personal days.
- Enjoyable and dynamic company culture.
- Training and professional development opportunities.
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
Pay Type
Min Base
Max Base
Salary
$95k
$115k
About AVI-SPL
Sourced by ZipRecruiter
AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. As the leading provider of collaboration technology solutions, which include our award-winning managed services, our highly trained team works hand-in-hand with organizations worldwide—including more than 86% of Fortune 100 companies. Our experienced teams strategize, design, deploy, manage, and support audiovisual (AV) and unified communications (UC) solutions that are simple-to-use, scalable, serviceable, and measurable to ensure business objectives are achieved.
Industry
Technology, communication and media
Company size
1,001 - 5,000 Employees
Headquarters location
Tampa, FL, US
Year founded
1979