Customer Service Project Manager Jobs in Massachusetts

Overview
The Project Manager is responsible for achieving margin goals by accurately costing and proactively
managing Capital Projects. The Applications group provides a well-defined scope that the Project
Manager offers input to and utilizes to complete a detailed cost analysis. The Project Manager will apply margins, as directed by the Project Management Manager, and complete the quotation in a timely manner. Assigned capital projects will be managed following the project management process from quotation through installation and final customer acceptance. The Project Manager will interface
directly with Customers and internally with our District Sales Managers, Application Engineers,
Engineering, Manufacturing, Supply Chain, Customer Service and Service. Additionally, the Project
Manager will work with other company departments to ensure margins are maintained and regularly
report on project status with the appropriate departments and management team.
Responsibilities

• Gather technical specifications to devleop capital quotations by working with Applications, District Sales Managers and or Customers.
• Develop cost estimates for capital quotations utilizing existing business systems, quoting programs, and other methods as necessary for non-standard applications.
• Complete quotations as assigned on time and store all back up documentation along with costing.
• Manage assigned projects and execute the project management process.
• Manage projects from quotation through successful customer installation and acceptance.
• Interface with other Kadant departments to ensure projects maintain expected margins and project schedules. Ensure that all customer order requirements are satisfied.
• Comminicate project status on weekly basis and report any deviations from project schedule and gross margin expectations.
• Work with QC and Manufacturing to make sure any deficiencies and non-conformances are addressed.
• Coordinate all FAT activites as required.
• Ensure that project documentation is properly stored.
• Travel as needed to customer sites for certain capital equipment installations.
• Perform other tasks as requested.
• Support our mission, values ( teamwork, integrity, dedication, respect, innovation, excellence ), and customer message (mindshare, people, added value, digital transformation, and user experience ).

Qualifications
Education/Experience: BS Degree in Pulp and Paper, Mechanical or Chemical engineering or 10 years minimum related experience.
Judgment/Decision Making:
Demonstrate consistent logic, rationality, and objectivity in decision making. Achieve balance between
quick decisiveness and slower, more thorough approaches. Anticipate consequences of decisions.
Initiative:
Seek out and seize opportunities, go beyond the "call of duty," finds ways to surmount barriers.
Resourceful, Action-oriented "doer," achieving results despite lack of resources. Re-stimulate languishing projects. Shows bias for action ("do it now"). Takes reasonable risks and learns from mistakes.
Team Player:
Reach out to peers to tear down walls. Overcome "we-they" relationships. Approachable. Earn a
reputation for leading peers towards support of what is best for the company. Cooperate with
management and establish collaborative relationships with peers.
Customer Focus:
Regularly monitors customer satisfaction. Meets internal and external customer needs in ways that
provide satisfaction and excellent results for the customer. Establishes "partner" relationships with
customers. Regarded as visible and accessible by customers.
Success Factors:
Results orientated.
Sound judgment and ability to balance time and multiple management responsibilities.
High energy level comfortable performing multi-faceted tasks in conjunction with day-to-day activities.
Superior interpersonal abilities. Ability to get along with diverse personalities, tactful, mature, flexible
and a team player.
Working Conditions:
This position requires frequent travel in support of achieving goals and objectives.
Compensation $77,900.00 - $110,000.00
Who is Kadant Solutions Division?
Kadant Solutions, based in Auburn, Massachusetts, develops, manufactures, and markets a wide range of doctoring, cleaning, filtration, and forming systems and related consumables used in process industries worldwide including construction roofing materials, food processing, metals processing, nonwovens, pulp and paper, textiles and fibers, and tissue.
Why consider joining the Kadant team?

• Kadant was named as one of America's Most Responsible Companies 2021-2026 by Newsweek
• Kadant was named as one of America's Greatest Companies 2025 by Newsweek
• Kadant was named as one of America's Greenest Companies 2025 by Newsweek
• Kadant was named to Newsweek's list of America's Greatest Workplaces for Parents & Families 2024
• 100% of Kadant's energy comes from renewable sources.
• Kadant serves the pulp and paper industry which has recycled 68% of everything produced and 82% of cardboard since 2009, the highest of any processing industry.
• Kadant serves several process industries including lithium-ion battery production, food processing, metals processing, carbon fiber, nonwovens, textiles, and construction roofing materials.
• At Kadant, our customer-focused innovation allows us to deliver Sustainable Industrial Processing™ engineering services and technologies to help our customers create more value with fewer inputs.

*Equal opportunity employer. Career opportunities are open to all, regardless of an individual's protected status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state and local laws.
*Diverse and inclusive workplace.
*Competitive wage.
*All benefits are effective upon date of hire.
Our comprehensive benefit package includes:
*Medical, Dental and Vision insurance with best-in-class premiums.
*10 ½ paid holidays.
*401k with match.
*Company paid life insurance benefit.
*Disability insurance.
*Aflac insurance.
*Lifelock insurance.
*MetLaw legal assistance.
*Employee assistance program.
*Flexible spending.
*Dependent care.
*Educational assistance.
*Employee stock purchase plan.
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