ZipRecruiter

Log In

1

Customer Service Project Manager Jobs in Lawrence, MA

EnerSys

Project Manager Service II

Amherst, NH · On-site

We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in ... The Project Manager II Service typically manages multiple higher-revenue projects with a total ...

Northeastern University

Project Manager

Boston, MA · On-site

$87K - $123K/yr

The Project Manager will oversee procurement of services, project administration, determining of scope, administering contracts, resolving of conflicts and in the assurance of the work being ...

NorthEastern

Project Manager

Boston, MA · On-site

$87K - $123K/yr

The Project Manager will oversee procurement of services, project administration, determining of scope, administering contracts, resolving of conflicts and in the assurance of the work being ...

Window World of Boston

Project Manager

Woburn, MA · On-site

Coordinate warranty service and customer punch lists * Manage project logistics and jobsite readiness * Monitor project profitability and job costs * Work closely with Sales, Customer Service, and ...

Window World

Project Manager

Woburn, MA · On-site

$65K - $75K/yr

Coordinate warranty service and customer punch lists * Manage project logistics and jobsite readiness * Monitor project profitability and job costs * Work closely with Sales, Customer Service, and ...

Analogic

Project Manager- Field Service

Salem, NH · Hybrid

... growing Security Systems Field Service team! As a project manager you will lead multiple ... Maintains control of schedule and presents management and/or customers on project updates.

Window World

Project Manager

Woburn, MA · On-site

$65K - $75K/yr

Coordinate warranty service and customer punch lists * Manage project logistics and jobsite readiness * Monitor project profitability and job costs * Work closely with Sales, Customer Service, and ...

Analogic

Project Manager- Field Service

Salem, NH · On-site

... growing Security Systems Field Service team! As a project manager you will lead multiple ... Maintains control of schedule and presents management and/or customers on project updates.

American Packout

Project Manager

Boston, MA · On-site

Position Summary The Packout Project Manager is responsible for managing and executing all ... Strong communication, leadership, and customer service skills * Ability to work in fast-paced ...

Amteck, LLC

Project Manager

Woburn, MA

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

DN LLC

Assistant Project Manager

Wakefield, MA

... services at the best long-term value with an unrivaled customer experience. We have built over 3 ... As a Assistant Project Manager at DN , you will play a key role in helping plan, execute, and close ...

DN LLC

Assistant Project Manager

Wakefield, MA · On-site

$95K - $125K/yr

... services at the best long-term value with an unrivaled customer experience. We have built over 3 ... As a Assistant Project Manager at DN , you will play a key role in helping plan, execute, and close ...

Cambridge Savings Bank

Project Manager

Waltham, MA · On-site

$93K - $125K/yr

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees ... Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a ...

Consigli Construction

Project Manager

Boston, MA · On-site

$113K - $155K/yr

The PM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The PM will ...

Northern Bank

Project Manager

Woburn, MA · On-site

$78K - $110K/yr

We are seeking a Project Manager to support Enterprise Data Management initiatives across the ... services, we work hands-on with our entrepreneurial customers, both locally and across the country ...

Consigli Construction

Project Manager

Boston, MA

$113K - $155K/yr

The PM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The PM will ...

next page

Showing results 1-20

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Lawrence, MA

Customer Service Project Manager information

See Lawrence, MA salary details

$38.3K

$95.4K

$119.6K

How much do customer service project manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer service project manager in Lawrence, MA is $95,395.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $109,600.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Lawrence, MA are hiring for Customer Service Project Manager jobs?

Cities near Lawrence, MA with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Lawrence, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $95,395 per year, or $45.9 per hour.

Project Manager Service II

Amherst, NH • On-site

EnerSys

7.7

Company rating: 7.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

198th of 544 rated manufacturers

People enjoy working here

Good employer

Respectful managers

Learn more about EnerSysexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. 

What We're Offering

  • Paid time off plus paid holidays
  • Medical/dental/vision insurance plan
  • Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
  • 401K plan
  • Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee's skills and competence by providing appropriate training.

Compensation Range: 81,700-102,300 plus sales bonus and car allowance 

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.  

Job Purpose

Join the Reserve Power and Engineered Services Project Management team, supporting today's fast-moving digital world. EnerSys has an immediate need for a Project Manager for its growing services division. With a focus on customer service, this position provides management oversight for all phases of construction projects, including coordinating workers, materials, and equipment.The Project Manager II Service typically manages multiple higher-revenue projects with a total project value exceeding $5 million, ensuring specifications and safety procedures are followed and that work is progressing on schedule and within budget


 

Essential Duties and Responsibilities
  • Oversee all aspects of multiple projects from start to finish, developing and executing detailed project schedules and monitoring on-time delivery, revenue, KPIs, and margin quality
  • Meet with customers to review project scope and timeline and create customer estimates and quotes, as needed
  • Maintain a close interface with the customer, project management office, and service group stakeholders, and other departments, regarding schedules, quality, and standards; schedule meetings, prepare materials, and draft minutes
  • Manage all service representatives, subcontractors, vendors, and contractors for compliance to quality, safety, cost, and timeliness requirements
  • Write method of procedure and scope of work project documents
  • Approve maintenance operation procedure project documents for region
  • Create and transmit all kickoff and closeout documentation, floor plans, schematics, and specifications relevant to projects
  • Collaborate with design professionals, subject matter experts and other resources to ensure the timely and cost-effective completion of all projects 
  • Manage project change orders, and timely, accurate invoicing
  • Communicate change orders to the customer and/or management in a timely manner
  • Understand and implement customers' standards of safety, installation quality, processes and communication methods
  • Understand and enforce Enersys standards of professionalism, quality, safety, metrics, and processes
  • Track all time, expenses, and report accurately, using the approved methods
  • Cultivate customer relationships, and identify new business opportunities
Qualifications

Minimum Qualifications

  • 2-year degree OR 2 years of equivalent training
  • 6-8 years of related industry/construction experience
  • 2-4 years of supervisory experience
  • PMP certification acquired or in process -preferred 
  • Knowledge of code requirements for specialty trade systems and their integration into overall facility or project plans
  • Advanced proficiency/understanding of CAD drawings, Gantt charts, MS Project, Excel, and Visio
  • Ability to work with limited direct supervision
  • Ability and willingness to learn and grow within the organization
  • Strong verbal, telephone, and written communications skills
  • Intermediate knowledge of Microsoft Office applications and the Internet
General Job Requirements
  • This position will work in an office setting, expect minimal physical demands.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Know Your Rights

Know Your Rights (Spanish)

What EnerSys employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply