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Customer Service Project Manager Jobs in Maryland

SW Complete

Service Project Manager 1

Annapolis, MD · On-site

$97K - $115K/yr

Synergy is seeking a Service Project Manager to be responsible for communicating issues and ... Requires a TS/SCI FSP level clearance with the Maryland customer About Us Formed in July of 2007 ...

Na Oiwi Kane

Project Manager

Laurel, MD · On-site

$135K - $145K/yr

The Project Manager manages construction and service projects from coordination through completion, working with customers, design teams, and the COR to keep projects on schedule and in conformance ...

Rivet

Project Manager

Laurel, MD · On-site

$135K - $145K/yr

The Project Manager manages construction and service projects from coordination through completion, working with customers, design teams, and the COR to keep projects on schedule and in conformance ...

Rivet

Project Manager

Laurel, MD

$135K - $145K/yr

The Project Manager manages construction and service projects from coordination through completion, working with customers, design teams, and the COR to keep projects on schedule and in conformance ...

Rivet

Project Manager

Laurel, MD · On-site

$135K - $145K/yr

The Project Manager manages construction and service projects from coordination through completion, working with customers, design teams, and the COR to keep projects on schedule and in conformance ...

Forgent

Project Manager - Field Services

Hanover, MD · On-site

$118K - $131K/yr

This role partners closely with Sales, Engineering, Field Service, subcontractors, and customers to ensure projects are completed safely, on schedule, and within budget. You will manage scope, cost ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Maryland

Customer Service Project Manager information

See Maryland salary details

$35.4K

$88.2K

$110.6K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Maryland is $88,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,100.00 and $101,400.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What cities in Maryland are hiring for Customer Service Project Manager jobs?

Cities in Maryland with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $88,249 per year, or $42.4 per hour.

Service Project Manager 1

Synergy ECP LLC

Annapolis Junction, MD • On-site

Full-time

Re-posted 6 days ago

Job description

Description


Synergy is seeking a Service Project Manager to be responsible for communicating issues and solutions in a timely manner; allocate resources on the Program effort; manage the activities of the project team; provide direction and mentoring to project team members; solid planning capabilities and ability to interface with many different organizations (internal and external). 


Requirements


The Project Manager shall have a bachelors degree and five (5) years of experience in two of the following categories: acquisition,  processing, analysis and reporting. An Associate's Degree and an additional seven (7) years may be substituted for the Bachelor's Degree. 


  • Experience working projects in technical IT large scale operations environments, such as, event monitoring and management, security services, IP Telephony, Video Teleconferencing, as well as implementations of new equipment and services
  • Must have worked in and have a solid understanding of highly technical environments and equipment, be able to communicate and work with IT professionals doing systems engineering and administration in these environments
  • Communicate issues and solutions in a timely manner; allocate resources (staffing, facilities, and budgets) on the effort; manage the activities of the project team; provide direction and mentoring to project team members; solid planning capabilities and ability to interface with many different organizations (internal and external)
  • Ability to quickly adjust priorities and schedule based on needs. Ensure cross-discipline integration within the contract to meet Government needs.

Requires a TS/SCI FSP level clearance with the Maryland customer



About Us


Formed in July of 2007 and headquartered in Columbia, MD, SynergyECP is a platform company for Falfurrias Capital Partners. Our talented, dedicated staff provide a broad range of services in cybersecurity, software, data transport solutions, systems engineering, and IT services to the U.S. Intelligence and Defense Communities. We deliver critical and innovative capabilities to high-level decision makers that enhance our nation's security.


In an ultra-competitive environment, Synergy ECP has thrived by adhering to our name, making sure excellence is displayed by our Employees, to our Customers and by continually improving Performance (ECP). This is what sets us apart and enables us to be an autonomous yet agile business delivering huge results and meeting our customers' evolving demands. Synergy ECP has earned a client list that includes numerous Fortune 100 companies, in addition to multiple branches of the US government and military services. 


Synergy ECP is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class. 


If you are interested in learning more about Synergy and what opportunities may be available to you, let's start a conversation together! Our team is happy to speak with you about your experience and goals so that they may work with you in finding the kinds of positions that you are most interested in. Feel free to drop off your resume with us via our website or send it along to staffing@synergyecp.com. Apply today and start your new career at Synergy!  


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