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Customer Service Project Manager Jobs in Frederick, MD

Southland Industries

Project Manager, Service

Dulles, VA · On-site

$95K - $131K/yr

Supports Sales Team with customer scope development, technical analysis and support for retrofits ... Leads Service Projects & Project Team, consisting of trade specific service technicians, vendors ...

Doyle Construction Company

Project Manager

Rockville, MD · On-site

Construction Project Managers have absolute project ownership from start to finish. We provide our ... Maintaining and developing relationships to reinforce a commitment to world class customer service ...

DIRTT Partners

Project Manager

Rockville, MD · On-site

PROJECT MANAGER - Intellistruct Modular Construction The Project Manager for Intellistruct will be ... office, and must be customer-service oriented. About Intellistruct, a division of Bialek ...

Doyle Construction Company

Project Manager

Rockville, MD · On-site

$90K - $135K/yr

Construction Project Managers have absolute project ownership from start to finish. We provide our ... Maintaining and developing relationships to reinforce a commitment to world class customer service ...

Doyle Construction Company

Project Manager

Rockville, MD · On-site

$90K - $135K/yr

Construction Project Managers have absolute project ownership from start to finish. We provide our ... Maintaining and developing relationships to reinforce a commitment to world class customer service ...

Salute Inc.

Project Manager

Leesburg, VA · On-site

$85K - $95K/yr

We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Project Manager to ...

Amteck, LLC

Project Manager

Gaithersburg, MD · On-site

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

Amteck, LLC

Project Manager

Frederick, MD · On-site

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

Amteck, LLC

Project Manager

Dulles, VA · On-site

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

Amteck, LLC

Project Manager

Leesburg, VA · On-site

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

ConCor Networks, Inc.

Project Manager

Frederick, MD · On-site

$125 - $150/hr

Attend customer meetings and provide project status updates. * Ensure projects are delivered safely ... facilities services, and energy infrastructure, we offer employees a competitive salary and ...

ConCor Networks, Inc.

Project Manager

Frederick, MD · On-site

... design-build services for voice/data systems, communications networks, low-voltage systems ... Attend customer meetings and provide project status updates. * Ensure projects are delivered safely ...

ConCor Networks, Inc.

Project Manager

Frederick, MD · On-site

$90K - $130K/yr

... design-build services for voice/data systems, communications networks, low-voltage systems ... Attend customer meetings and provide project status updates. * Ensure projects are delivered safely ...

Ascensus Global Inc.

Project Manager

Hagerstown, MD · On-site

$60K - $85K/yr

S. military and intelligence customers, as well as over 2,000 civilian government, commercial and ... With ISO 9001:2015 and 17100:2015 certifications, AGI provides services in more than 100 languages ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Frederick, MD

Customer Service Project Manager information

See Frederick, MD salary details

$36.3K

$90.4K

$113.3K

How much do customer service project manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer service project manager in Frederick, MD is $90,407.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $103,900.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Frederick, MD are hiring for Customer Service Project Manager jobs?

Cities near Frederick, MD with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $90,407 per year, or $43.5 per hour.

Customer Service Rep/Project Manager

Hagerstown, MD • On-site

Marketing.com
Marketing • 1 - 5K employees
Learn more about Marketing.comexternal

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

*Print experience is required for this position*
COMPANY SUMMARY:
Marketing.com brings together people from diverse personal and professional backgrounds to create a technology-centered, people-powered culture that is constantly evolving and redefining how marketing is done. Our team members bring to work a combined history of dedication, service and being the best at what they do—everyday. With over 30 production facilities in the US (and growing!), we provide comprehensive digital marketing services, commercial printing, envelopes, warehousing amp; fulfillment, direct mail marketing, sign manufacturing amp; fabrication, and promotional products.
We are expanding at warp speed and are adding to our team – from our sales office and shop floor locations to our remote online team members. We are a diverse, creative, and passionate crew who is always looking to discover and implement fresh, innovative ideas and make some pretty amazing things.
JOB SUMMARY
Develops a high-level relationship with key customers, sales, vendors and plant personnel to assure flawless project execution. Strong production management skill allowing for the development and implementation of customer solutions through the utilization of cross functional subject matter experts. Leads a staff of customer service representatives ensuring efficiency, cost effectiveness, accuracy and quality control within the assigned work group. May also engage in planning, estimating, purchasing and scheduling support.
ROLES AND RESPONSIBILITIES
  • Provide first line of leadership to client service staff. Work with Client Services Manager to set clear expectations, and provide consistent, timely feedback.
  • Works as a liaison between work group, and production control to provide proactive status updates.
  • Establishes checkpoints on work-in-progress to guarantee accuracy of work performed. Communicates to plant personnel, sales department and customer. Solicit customer and sales feedback to continuous improvement of customer experience.
  • Ensures operations management is provided the correct information, at the right time to allow for efficient, accurate project completion.
  • Develop working relationships with customers through regular contact and communication. Understanding of customer requirements and expectations to ensure contract compliance.
  • Analyze, plan and manage projected job requirements and materials in the most economical and efficient manner to save manufacturing time and resources.
  • Coordinates projects across a variety vertical print markets to ensure accuracy and proper documentation.
  • Develop a working relationship with production to assure understanding of company sales programs, while understanding production problems and opportunities.
  • Assume responsibility for account documentation and data maintenance.
  • Complete normal business reports as required
  • Inspects proofs, facilitates and troubleshoots progress of project to ensure on-time delivery.
  • All other duties as assigned
BASIC QUALIFICATIONS
  • Experience in the print industry required
  • Some college preferred.
  • Minimum of five years Customer Service experience
  • Leadership experience preferred.
Preferred Skills
  • Printing Industry - Knows competitors and how they operate; understands product flow and supply chain logistics as they relate to printing production and has and comprehensive understanding of the print process.
  • Personally motivated to drive for results and success despite obstacles and opposition; Is able to make adjustments to accommodate changing situations, responds resourcefully to achieve better results
  • Task orientated with ability to think and lead at a strategic level.
Our Company offers a competitive salary and comprehensive benefits package including but not limited to medical, dental, vision, life insurance, short amp; long-term disability, 401k, PTO, and Company-paid holidays.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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