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Customer Service Project Manager Jobs in Frederick, MD

Maintain accurate up to date information in ERP and CRM databases. Namely, schedule milestones ... Maintain project schedules using look-ahead planning and Critical Path Method. * Identify and ...

PROJECT MANAGER

Rockville, MD · On-site

$105K - $120K/yr

Maintain accurate up to date information in ERP and CRM databases. Namely, schedule milestones ... Maintain project schedules using look-ahead planning and Critical Path Method. * Identify and ...

Project Manager

Dulles, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary Our Project Managers are experienced in commercial HVAC and Mechanical ... You'll continually develop and nurture customer relationships beyond a single project - at ...

Project Manager

Dulles, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary Our Project Managers are experienced in commercial HVAC and Mechanical ... You'll continually develop and nurture customer relationships beyond a single project - at ...

Project Manager

Rockville, MD

  • Medical

  • Life

  • Retirement

  • PTO

SUMMARY: The Project Manager is responsible for supporting the project team with the daily ... Excellence in Service - Fulfilling our clients' highest expectations * Inclusion - Ensuring a ...

Project Manager

Rockville, MD · On-site

  • Medical

  • Life

  • Retirement

  • PTO

SUMMARY: The Project Manager is responsible for supporting the project team with the daily ... Excellence in Service - Fulfilling our clients' highest expectations * Inclusion - Ensuring a ...

Project Manager

MD · On-site

$90K - $140K/yr

Responsible for the oversight of the entire project interfacing with the customer along with the project manager in some cases * Display knowledge of all aspects of the project, including IT ...

Project Manager

MD · On-site

$90K - $155K/yr

... services, products, and overall mission. Subject matter support should be based on a robust and ... Skilled in ICAM challenges, strategic customer and vendor management, transitions/migrations ...

Senior Project Manager

Dulles, VA · On-site

$85K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Serve as the primary customer contact throughout the project lifecycle, ensuring exceptional ... Manage project financial performance, including budgets, forecasting, cost control, invoicing ...

Drywall Project Manager

Gaithersburg, MD · On-site

$80K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Drywall Project Manager will own and manage all aspects of the project including but not ... Ability to lead with customer service and schedules in mind The salary range for this position is ...

The Facility Project Manager will provide oversight of Stationary Engineers at CMI's 24/7 customer ... Strong verbal and written communication skills with exceptional customer service skills * Ability ...

New

Customer Service Manager

Frederick, MD

$19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.

Customer Service Manager

Middletown, MD · On-site

$19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.

Showing results 41-60

Customer Service Project Manager information

See Frederick, MD salary details

$33.9K

$84.6K

$106K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Frederick, MD is $84,564.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,800.00 and $97,200.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What cities near Frederick, MD are hiring for Customer Service Project Manager jobs?

Cities near Frederick, MD with the most Customer Service Project Manager job openings:

Infographic showing various Customer Service Project Manager job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $84,564 per year, or $40.7 per hour.

PROJECT MANAGER

Standard Solar

Rockville, MD • On-site

Full-time

Posted 4 days ago


Standard Solar rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz


Job description

Job Summary

The Solar PV Project Manager is responsible for the full lifecycle of commercial and utility-scale solar construction projects—from early-stage diligence, planning and preconstruction through execution, commissioning, and closeout. This role integrates strategic planning, diligence, permitting, budgeting, and stakeholder coordination to ensure high quality projects are delivered safely, on time, and within budget. The Project Manager serves as the central point of accountability across engineering, development, construction, and finance teams.

Essential Duties and Responsibilities:

  • Preconstruction Planning & Coordination
    • Lead preconstruction efforts from concept through mobilization.
    • Conduct constructability reviews, feasibility assessments, and site evaluations.
    • Conduct site visits during project diligence phase.
    • Coordinate topographical surveys, geotechnical investigations, and site access.
    • Develop scopes, timelines, and deliverables in collaboration with engineering, permitting, and development teams.
    • Organize and manage RFI and Value Engineering logs, and Risk logs.
    • Document meetings with developers, contractors, and internal stakeholders.
  • Construction Oversight
    • Manage multiple solar construction projects at various stages.
    • Oversee EPC relationships, qualifications, and contractor selection.
    • Conduct site visits for initial construction and QA/QC during buildout.
    • Ensure compliance with SSI technical specifications and local standards.
    • Maintain construction phase safety and Prevailing Wage and Apprenticeship compliance.
  • Documentation & Reporting
    • Maintain logs for drawings, submittals, RFIs, COs, PCOs, and deficiencies.
    • Prepare and manage meeting minutes and project updates.
    • Organize and maintain commercial project folders in SharePoint and Procore.
    • Prepare construction kick-off documentation including staging plans, safety plans, and quality plans.
    • Support all documentation requests from Structured Finance
  • Stakeholder Communication
    • Run internal Integrated Project Team meetings and external contractor calls.
    • Serve as the primary point of contact for internal teams, contractors, and external partners.
    • Provide regular updates to senior leadership and development partners.
    • Maintain accurate up to date information in ERP and CRM databases.  Namely, schedule milestones, contractor information, budget and cost to date data.
  • Budgeting & Estimating
    • Prepare detailed CAPEX budgets.
    • Engage in value engineering efforts to optimize cost without compromising quality.
    • Manage RFPs for subcontractors and third-party engineering scopes, including bid leveling and scope gap analysis.
    • Develop initial construction schedules and cash flow projections.
  • Contract Management
    • Engage turn-key EPC partners and key subcontractors.
    • Develop detailed Scope of Work exhibit for each agreement, tailored to the project.
    • Prepare all EPC contract exhibits and lead negotiation of technical and commercial terms while coordinating with the Team Lead, General Manager and inside counsel.
    • Manage all EPC and subcontract agreements.
    • Review, document and process change orders.
  • Permitting & Regulatory Compliance
    • Contract and manage third party civil engineers in development of permit matrices for each project.
    • Oversee local, state, and federal permitting processes executed by EPC partners and subcontractors.
    • Ensure compliance with safety and environmental regulations.
  • Design & Engineering Support
    • Interface with internal and external engineers to review system designs.
    • Ensure constructability and value engineering are integrated into design.
    • Support utility upgrade construction coordination as well as witness test scheduling.
  • Scheduling & Execution Strategy
    • Maintain project schedules using look-ahead planning and Critical Path Method.
    • Identify and mitigate schedule risks and delays.
    • Plan and monitor major material deliveries to avoid disruptions.
    • Confirm feasibility of sequencing, logistics, and mobilization plans.
  • Quality Assurance & Closeout
    • Develop and manage project quality control programs.
    • Oversee commissioning, punch-list resolution, and warranty follow-ups.
    • Prepare closeout documentation including O&M manuals.
    • Coordinate hand-off meetings with asset management.
  • Process Improvement & Standardization
    • Analyze and update SOPs for preconstruction and construction workflows.
    • Ensure compliance with internal stage-gate and project handoff procedures.
    • Promote continuous improvement across estimating, engineering, and transaction functions.
Knowledge, Skills, and Abilities
  • Bachelor’s degree in construction management, Engineering, Renewable Energy, or related field.
  • 5+ years of experience in solar PV project management or preconstruction.
  • Strong understanding of permitting, interconnection, site development, and EPC processes.
  • Proficiency in project management tools (e.g., Procore, NetSuite, Salesforce, MS Project, Bluebeam).
  • Excellent communication, negotiation, and leadership skills.
  • PMP or equivalent certification preferred.
  • NABCEP PVIP certification preferred, required within 2 years of hire.

Work Environment

  • This job operates in a fully in-person work environment, five days per week at our Rockville, MD headquarters, with office and field/site visits.
  • Ability to travel to project sites (local and out-of-state).
  • Must be able to walk and navigate uneven terrain during site visits.
  • May require PPE on active construction sites.
  • Position Type/Expected Hours of Work:
    • This is a full-time in-person position, and hours of work and days are typically Monday through Friday, 8:30 a.m. to 5 p.m.
  • Travel:
    • This position will travel to local solar installations and job sites to conduct tours with potential customers and others. 
  • Physical Demands
    • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.  Physical working conditions may also involve the following:
    • Lifting up to 50 pounds.
    • Extended periods of sitting, walking, standing, reaching and/or bending.
    • Extended periods of reading fine print on a computer or in paper-based format.
  • AAP/EEO Statement
    • Standard Solar is EOE/AA/Minority/Female/Veteran/Disabled employer. 

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