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Customer Service Project Manager Jobs in Frederick, MD

Corinth Consulting Group

Project Manager

Leesburg, VA · Hybrid

... customer service. Responsibilities Include: * Delivery Management: * Oversee the management and ... Provide project management assistance and accounting support throughout project lifecycle, from ...

HBW Construction

Project Manager

Rockville, MD · On-site

$85K - $130K/yr

PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITIES Customer CareAn HBW Construction Project Manager is responsible for assisting in the development of new business opportunities and strengthening ...

HBW Construction

Project Manager

Rockville, MD · On-site

$85K - $130K/yr

PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITIES Customer Care An HBW Construction Project Manager is responsible for assisting in the development of new business opportunities and strengthening ...

Amteck, LLC

Project Manager

Gaithersburg, MD · On-site

The Project Manager shall have the experience to manage the overall project direction, completion ... Grow and maintain customer relationships to ensure customer satisfaction and quality of service

R3 LLC

Project Manager

Frederick, MD · On-site

$115K - $150K/yr

... service, and value day in and day out. As we continue to grow and innovate, we are seeking ... Experience managing Salesforce implementations, platform enhancements, CRM modernization ...

Socket.dev

Project Manager

Frederick, MD · On-site

$125 - $150/hr

... service, and value day in and day out. As we continue to grow and innovate, we are seeking ... Experience managing Salesforce implementations, platform enhancements, CRM modernization ...

R3 LLC

Project Manager

Frederick, MD · Hybrid

$115K - $150K/yr

... service, and value day in and day out. As we continue to grow and innovate, we are seeking ... Experience managing Salesforce implementations, platform enhancements, CRM modernization ...

LeoForce

Electrical Project Manager-Service

Mount Airy, MD · On-site

$100 - $150/hr

Electrical Project Manager-Service Mount Airy,MD, US Experience: Senior Level Salary: $100,000 - $150,000 per year Job Details Our construction firm is seeking a dedicated and experienced Electrical ...

Optimal Networks

Project Manager

Rockville, MD · Hybrid

Position Summary As an Optimal Project Manager your role is to oversee the Project Delivery and ... Strong knowledge of customer service practices and procedures * Working knowledge and experience in ...

Optimal Networks

Project Manager

Rockville, MD · On-site

$125K - $140K/yr

Position Summary As an Optimal Project Manager your role is to oversee the Project Delivery and ... Strong knowledge of customer service practices and procedures * Working knowledge and experience in ...

The Supply Room

Project Manager

Frederick, MD · On-site

$80 - $100/hr

POSITION SUMMARY The Project Manager oversees the successful completion of projects per agreed ... Delivers professional and responsive customer service to clients, vendors, and other external ...

SoTx Facility Services, LLC

Project Manager

Frederick, MD · On-site

$95K - $125K/yr

SoTx Facility Services is seeking a Project Manager to support the Defense Health Agency's Facilities Enterprise (DHA FE) by ensuring access to specialized regulations, guidelines, criteria, and ...

Morgan-Keller, Inc.

Project Manager

Frederick, MD · On-site

$87K - $131K/yr

Build strong customer relationships, support business development efforts, and mentor project staff ... Manage forecasting, reporting, and accurate project documentation. * Ensure effective use of ...

Creative G C

Project Manager

Rockville, MD · On-site

Project Manager - Federal Privacy Program Location: (Onsite with Hybrid in Rockville, MD ... customers and clients, and understand user experience. * Oversee the development and delivery of ...

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Showing results 21-40

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Frederick, MD

Customer Service Project Manager information

See Frederick, MD salary details

$36.3K

$90.4K

$113.3K

How much do customer service project manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer service project manager in Frederick, MD is $90,407.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $103,900.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Frederick, MD are hiring for Customer Service Project Manager jobs?

Cities near Frederick, MD with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $90,407 per year, or $43.5 per hour.

Project Manager

Leesburg, VA • Hybrid

Corinth Consulting Group
IT Services • 11 - 50 employees
Learn more about Corinth Consulting Groupexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Corinth Consulting Group is seeking a dynamic and experienced Project Manager to join our team. As a key member of our organization, you will collaborate with executive teams to ensure the successful delivery of project requirements, compliance with internal and client metrics, and SLAs. We are looking for individuals who embody Corinth's core values, possess a strong commitment to operational excellence with a passion for helping others, demonstrating exceptional customer service.

Responsibilities Include:
  • Delivery Management:
    • Oversee the management and delivery of a portfolio of concurrent projects.
    • Compile required documentation for all new and active projects, adhering to Project Management and Quality Management System (QMS) standards, CMMI-DEV & SERV ML3 and ISO 9001:2015.
    • Manage subcontractor and supplier relationships.
    • Maintain project schedule and activities, providing regular progress reports to company leadership.
    • Provide project management assistance and accounting support throughout project lifecycle, from proposal to closeout.
    • Present program and project findings to stakeholders, including clients and partners.
    • Produce deliverables in a consistent, attractive, and timely manner.
  • Business Development and Capture:
    • Conduct research on potential opportunities.
    • Contribute to organic growth within existing client environments.
    • Collaborate with the proposal team to develop compliant RFI and proposal response efforts.
Required Skills, Experience, and Qualifications:
  • US Citizenship is required with the ability to obtain a minimum of Public Trust clearance.
  • 5-10+ years of experience in Project Management, with experience in federal government contracting.
  • Bachelor’s degree or equivalent experience.
  • Experience leading multiple projects concurrently.
  • PMP certification required.
  • Prior experience supporting programs within at least one of the following agencies is required: US Department of Housing and Urban Development (HUD), Department of Defense (DoD) (ARMY, DCMA, DFAS), Department of Homeland Security (DHS) Customs and Border Protection (CBP), Centers for Medicare and Medicaid (CMS).
  • Excellent oral and written communication skills, able to interact effectively with individuals at all levels of the organization.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint.
  • Strong organizational and multitasking abilities.
  • Passion for assisting others and commitment to operational integrity.
  • Ability to think critically, analyze problems, and recommend effective solutions.
  • Ability to work in a hybrid remote environment, able to travel to client sites within the United States as needed.
Desired Skills, Experience, and Qualifications:
  • Familiarity with federal digital workings related to contract compliance and documentation.
  • DoD Secret and above clearances are desired.
  • Candidates that live in a Federally designed HUBZone Area, per the official SBA HUBZone Map are desired: https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5    
Summary / Benefits:
The selected candidate will work with colleagues to help achieve Corinth’s and our client’s Mission, Vision, and Values. Come to be challenged for your career growth and experience a rewarding, collaborative work environment. Our diverse teams are leading solutions that drive meaningful impact to society. Be a part of team that leads by giving back and enabling a path to success! Corinth provides Medical, Dental, Vision, and HSA; Matching 401K Retirement Plan; Paid Sick and Vacation Leave; Commuter Benefits; Employee Assistance Programs; Learning and Growth Opportunities.

Corinth Consulting Group LLC is an equal opportunity employer. Applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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