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Customer Service Project Manager Jobs in Baltimore, MD

DUIT

Service Project Manager

Fort George G Meade, MD · On-site

$109K - $129K/yr

Service Project Manager is responsible for communicating issues and solutions in a timely manner; allocate resources; manage the activities of the project team; provide direction and mentoring to ...

SW Complete

Service Project Manager 1

Annapolis, MD · On-site

$97K - $115K/yr

Synergy is seeking a Service Project Manager to be responsible for communicating issues and ... Requires a TS/SCI FSP level clearance with the Maryland customer About Us Formed in July of 2007 ...

Rivet

Project Manager

Laurel, MD

$135K - $145K/yr

The Project Manager manages construction and service projects from coordination through completion, working with customers, design teams, and the COR to keep projects on schedule and in conformance ...

Na Oiwi Kane

Project Manager

Laurel, MD · On-site

$135K - $145K/yr

The Project Manager manages construction and service projects from coordination through completion, working with customers, design teams, and the COR to keep projects on schedule and in conformance ...

Rivet

Project Manager

Laurel, MD · On-site

$135K - $145K/yr

The Project Manager manages construction and service projects from coordination through completion, working with customers, design teams, and the COR to keep projects on schedule and in conformance ...

Rivet

Project Manager

Laurel, MD · On-site

$135K - $145K/yr

The Project Manager manages construction and service projects from coordination through completion, working with customers, design teams, and the COR to keep projects on schedule and in conformance ...

ASR International Corporation

Project Manager

Laurel, MD · On-site

$90K - $120K/yr

Responsibilities: • Provide oversight of construction-related activities for contracts and day-to-day project management for construction and service projects. • Coordinate with customers ...

Forgent

Project Manager - Field Services

Hanover, MD · On-site

$118K - $131K/yr

This role partners closely with Sales, Engineering, Field Service, subcontractors, and customers to ensure projects are completed safely, on schedule, and within budget. You will manage scope, cost ...

Na Oiwi Kane

Senior Project Manager

Laurel, MD · On-site

$160K - $170K/yr

Provide the day-to-day project management for construction and service projects. Coordinate with customers and conduct schedule review and design review. Develop solutions to construction problems or ...

Network Runners, Inc.

Project Manager

Laurel, MD · On-site

Provide the day-to-day project management for construction and service projects. * Tasks include coordination with customers, schedule review, and design review. * Develop solutions to construction ...

Rivet

Senior Project Manager

Laurel, MD · On-site

$160K - $170K/yr

Provide the day-to-day project management for construction and service projects. Coordinate with customers and conduct schedule review and design review. Develop solutions to construction problems or ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Baltimore, MD

Customer Service Project Manager information

See Baltimore, MD salary details

$36.3K

$90.3K

$113.3K

How much do customer service project manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for customer service project manager in Baltimore, MD is $90,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $103,800.00 per year, depending on experience, location, and employer.

How does a Customer Service Project Manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the 4 types of project managers?

In project management, four common types of project managers are functional, projectized, matrix, and hybrid. Functional managers work within a specific department, projectized managers oversee projects independently, matrix managers share authority across functions, and hybrid combines elements of these structures. Understanding these types helps customer service project managers adapt to different organizational environments and team dynamics.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What is a good hourly rate for a project manager?

For a Customer Service Project Manager, typical hourly rates range from $30 to $70, depending on experience, industry, and location. Senior or specialized project managers with certifications like PMP may command higher rates, especially when managing complex or large-scale projects. Rates can also vary based on whether the work is freelance, contract, or full-time employment.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What are the key skills and qualifications needed to thrive as a Customer Service Project Manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.
What are popular job titles related to Customer Service Project Manager jobs in Baltimore, MD? For Customer Service Project Manager jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Customer Service Project Manager jobs in Baltimore, MD look for? The top searched job categories for Customer Service Project Manager jobs in Baltimore, MD are:
Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Baltimore, MD as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $90,349 per year, or $43.4 per hour.

Service Project Manager

DUIT

Fort George G Meade, MD • On-site

$109K - $129K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Job description

Salary:

We are on several winning teams...Come join us! Our work environment is limitless, you matter to us, your great work will be recognized, and there are many opportunities for advancement. Davis Unlimited Information Technologies, Inc (DUIT) wants you! We have immediate openings for project manager(s). We are looking for the best and brightest project managers with 5 or more years of experience to join our winning and innovative information technology team! Jobs are in various parts of Maryland, such as Columbia, etc.


Service Project Manager is responsible for communicating issues and solutions in a timely manner; allocate resources; manage the activities of the project team; provide direction and mentoring to project team members; solid planning capabilities and ability to interface with many different organizations (internal and external).


Why work for us?

  • No red tape!
  • Competitive salaries
  • Great Health/Dental/Vision Benefits
  • Excellent 401K plans
  • Limitless environment where you matter
  • Recognition of outstanding work and other employee incentives
  • Opportunities for advancement


Davis Unlimited Information Technologies, Inc. (DUIT) is a woman owned, minority owned small business information technology consulting company. We have opportunities for advancement and our salaries and benefits are competitive. We are an equal opportunity employer; check us out on the web at https://www.duit.us. You can follow us on LinkedIn, Twitter, and Facebook. We do things differently, contact us to find out how...Together, we can DUIT!


All Applicants must have the following:anactivehigh-level authorization to view nondisclosed information that required an investigative screening exam and meet the minimum job requirements specified for applying position. All information provided is subject to verification. A security background check is required, and if you have already completed a background check, then that is a plus!


What You Will Get to Do:


In addition to general project management skills, candidate shall possess the following:


  • Experience working projects in technical IT large scale operations environments, such as, event monitoring and management, security services, IP Telephony, Video Teleconferencing, as well as implementations of new equipment and services
  • Must have worked in and have a solid understanding of highly technical environments and equipment, be able to communicate and work with IT professionals doing systems engineering and administration in these environments
  • Communicate issues and solutions in a timely manner; allocate resources (staffing, facilities, and budgets) on the effort; manage the activities of the project team; provide direction and mentoring to project team members; solid planning capabilities and ability to interface with many different organizations (internal and external)
  • Ability to quickly adjust priorities and schedule based on needs. Ensure cross-discipline integration within the contract to meet Government needs.

Required Skills:

  • N/A

Qualifications You Will Bring:

  • Bachelors Degree in a Computer, Business or Math related field
  • Five (5) years experience in two of the following system categories: acquisition, processing, analysis and reporting.
  • An Associates Degree and an additional seven (7) years may be substituted for the Bachelors Degree.