Customer Service Project Manager Jobs in Baltimore, MD

Description

The Project Manager is responsible for working directly with our customers, sales representatives, engineering, sales management, plant operations, contracts, and quality to expedite the business review and technical requirements for the execution of designated Project Management projects, this is not an IT PM role. The process includes initial involvement in the opportunity, design and product considerations, customer needs, operational capabilities, contract requirements, developing the project schedule, follow up on concerns to resolution and finalizing, start up, and acceptance by the customer. This person will have primary responsibility to ensure BAC meets or exceeds customer expectations while maximizing future sales opportunities and maintaining profit margins.

PRINCIPAL ACCOUNTABILITIES

• Primary contact for internal or external complex or strategic projects and lead the scope and commercial review. Perform initial evaluation based on size, mission criticality, time to execute, products, and complexity, to assess which projects need full project management and those that need intermittent checks.
• Produce and manage documentation required to meet all internal and customer requirements and project schedule.
• Responsible for all high-level decision making within the levels defined by the Grants of Authority.
• Manage deadlines of key milestones in the project cycle.
• Schedule and lead meetings to ensure project milestones are met at BAC HQ or the manufacturing plants as needed.
• Provide regular updates to the Project Management Team Lead and The Americas Leadership Team review.
• Lead meetings to effectively communicate with customers and internal stakeholders, while fostering a positive customer experience that encourages retention and repeat business.
• Coordinate with internal BAC departments and external contractors as needed for purchasing/procurement, documentation requirements, inspections, shipping and sourcing, startups and testing as required.
• Implement and organize any approved modifications, ensuring all changes are fully documented.
• Contribute to a culture of continuous process improvement to eliminate redundant efforts in all functions through automation and process improvement.
• Participate in programs essential to BAC culture, e.g., behavior-based safety, housekeeping, continuous improvement, security, and compliance to all legal and ethical standards.
• Compliance to all local, regional, national, company, and all other applicable standards, laws, and procedures.

NATURE AND SCOPE

This position reports to the Project Management Team Lead and is expected to interact with various functional area managers as needed including but not limited to BAC Sales Management, Manufacturing Engineering, Plant Operations, Engineering, Purchasing, Quality Assurance, Contracts, Sales Representatives, and customers.

REQUIRED KNOWLEDGE & SKILLS

• Bachelor’s Degree in Mechanical Engineering or other technical degree and 2+ years of experience in project management
• Prior successful large or complex project management experience
• Excellent organizational skills and ability to multi-task
• PMP certification is a plus
• Working knowledge of Smartsheet
• Possess excellent customer service skills with strong verbal and written communications skills
• Negotiate through difficult issues without losing composure
• Detail oriented and high sense of urgency
• Thorough knowledge of BAC products and manufacturing processes including new products, incomplete designs, and non-standard applications
• Cross functional effectiveness including but not limited to engineering, sales, applications, manufacturing, contracts, and quality

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and walk up to 30% of the time.  Typical working conditions include those of a normal office environment.  Domestic travel to BAC manufacturing facilities, jobsites, and/or vendors required up to 25% of time. 

Qualifications

Education

Preferred

Bachelors or better in Mechanical Engineering or related field.

Experience

Preferred

2 years: Project management experience

BAC Hiring Compensation Range $70,600 - $121,000

BAC offers a comprehensive benefits package to include medical, dental, vision, paid time off, 401k, employee stock ownership plan, and more. Please see additional details on the BAC website at www.Baltimoreaircoil.com.  

BAC Employees are eligible to participate in an annual bonus incentive program.