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Customer Service Project Manager Jobs in Baltimore, MD

Bodw

Project Manager

Laurel, MD · On-site

$100 - $125/hr

Bodwé is the Professional Services Group of Mno-Bmadsen, the investment enterprise and a wholly ... The Project Manager is responsible for supporting the execution of individual construction and ...

Capital Brand Group, LLC

Be Seen First

Project Manager

Beltsville, MD · On-site

$108K - $130K/yr

POSITION SUMMARY The Project Manager (PM) is responsible for the successful delivery of construction and mechanical services projects across Capital Brand Group's federal, state, local government ...

AIR Control Concepts

Project Manager

Elkridge, MD · On-site

$60K - $80K/yr

Project Manager Job Location : Elkridge MD Operating Company: Hobbs & Associates FLSA Status ... Must be detailed and customer service oriented along with having excellent organizational skills.

DecisionPoint Technologies

Project Manager

Baltimore, MD · On-site

$90K - $110K/yr

Whether you're supporting customers, developing solutions, managing projects, delivering services, or driving innovation, you'll have the opportunity to make a meaningful impact for leading ...

AIR Control Concepts

Project Manager

Elkridge, MD · On-site

$60 - $80/hr

Project Manager Job Location: Elkridge, MD Operating Company: Hobbs & Associates FLSA Status ... Must be detailed and customer service oriented along with having excellent organizational skills.

AIR Control Concepts

Project Manager

Elkridge, MD · On-site

$60K - $80K/yr

Project Manager Job Location : Elkridge MD Operating Company: Hobbs & Associates FLSA Status ... Must be detailed and customer service oriented along with having excellent organizational skills.

kgs

Project Manager

Silver Spring, MD · On-site

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Project Manager to support KITS and our government customer in Silver Spring, MD. This position requires the candidate to be ...

kgs

Project Manager

Silver Spring, MD

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Project Manager to support KITS and our government customer in Silver Spring, MD. This position requires the candidate to be ...

Koniag, Inc.

Project Manager

Silver Spring, MD · On-site

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Project Manager to support KITS and our government customer in Silver Spring, MD. This position requires the candidate to be ...

Baltimore Aircoil Company

Project Manager

Jessup, MD · On-site

$70K - $121K/yr

Possess excellent customer service skills with strong verbal and written communications skills ... Project management experience BAC Hiring Compensation Range $70,600 - $121,000 BAC offers a ...

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Showing results 21-40

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Baltimore, MD

Customer Service Project Manager information

See Baltimore, MD salary details

$36.3K

$90.3K

$113.3K

How much do customer service project manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer service project manager in Baltimore, MD is $90,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $103,800.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Baltimore, MD are hiring for Customer Service Project Manager jobs?

Cities near Baltimore, MD with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $90,349 per year, or $43.4 per hour.

Senior Construction Project Manager

Laurel, MD • On-site

Innovative Consulting & Management Services
IT Services • 11 - 50 employees
Learn more about Innovative Consulting & Management Servicesexternal

$125K - $140K/yr

Full-time

Re-posted yesterday

Job description

ICMS is looking for an experienced Senior Construction Project Manager who will be a leader of a construction project. This individual is responsible for the oversight of all construction efforts at a large project site. Limited supervision and general direction, independently applies advanced techniques to complex assignments. Viewed as a fully competent, experienced professional.

Duties and Responsibilities:

  • Provide oversight of construction related activities for contracts.
  • Support COR by performing all project management tasks.
  • Provide the day-to-day project management for construction and service projects.
  • Coordination with customers, schedule review, and design review.
  • Develop solutions to construction problems or existing conditions encountered in the field.
  • Review contractor submittals for contract conformance.
  • Provide assistance to the contracting officer or COR throughout the acquisition phases of the project to include answering offerors questions; attending/participating in site orientation visits; attending/participating in joint contractor/government meetings.
  • Draft technical responses to any change orders.
  • Prepare statement of work and cost estimate for new contracts and contract modifications.

Requirements

· Four-year Bachelor's Degree is desired in construction management, civil engineering or related field or equivalent combination of technical training and/or experience.

· Prefer Project Management or other project management certification.

· Minimum of 20 years project management work experience on commercial or Government construction projects. Project management experience on projects over $50M.

· Proven leadership and team management skills.

· Excellent written and verbal communication abilities.

· Proficiency in managing contracts, budgets, and schedules.

Additional Qualifying Factors:

· As a condition of employment, it will be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results.

Security Clearance:

It is mandatory that all Contractor personnel working onsite at federal facilities meet federal government security clearance standards. Minimum investigation at a Public Trust level required.

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