Customer Service Project Manager Jobs in Minneapolis, MN

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including TraneandThermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

At Trane Technologies and through our businesses including TraneandThermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Trane in Arden Hills, MN is hiring a Service Project Manager! The Service Project Manager will manage all aspects of our Service Turnkey and Large Repair projects in the Twin Cities, La Crosse and Chippewa Falls markets. They will have direct responsibility for project financials, administration, implementation, management and customer satisfaction. They will lead the project team through all facets of the project and is the established point of contact for stakeholders, and support project development efforts to scope total solutions.

Responsibilities:

• Support sales functions by assisting with quote preparation, project development, and proposals.
• Validate project scope, cost, schedule by conducting site walks, attending pre-sales scoping meetings with account managers, holding internal meetings, and establishing clear customer expectations
• Responsible for change order management by identifying opportunities, recommending solutions, facilitating quotes, utilizes pricing strategies, and closing orders providing total solutions across business streams
• Maintain customer satisfaction by supporting company initiatives, building customer relationships, investigating concerns, implementing corrective actions, and developing communication plans with both internal and external stakeholders to provide timely project updates
• Utilizes properly qualified subcontractors, oversees subcontractor RFQ process, awards subcontracts, manages subcontractor execution, collaborate with subcontractors to establish communication guidelines for project progress, project meetings, billing expectations, project safety and foster professional relationships with subcontractors.
• Financially manages all aspects of projects including cash flow, monthly forecasted cost / revenue, forecasted cost at completion, monitoring expenses, collections support, applied cost, and oversees preparation and communications for monthly backlog review with leaders.
• Create and maintain project schedules to determine resource timing, coordinate with all subcontractors, technician teams and external customer stakeholders to validate schedule, impact of work, timing of subcontracted scope and access needs while on-site
• Leads all aspects of project administration including, permit acquisition, subcontract submission and procurement, material acquisition, quote solicitation, scope change management, billing schedules, contract document management, regulatory compliance documentation, etc.

Qualifications:

• Advanced understanding HVAC retrofit, modification, repair & replacement projects in a Commercial / Industrial environment.
• Must demonstrate strong leadership skills, ability to convey technical concepts to the right audience at the right level of detail, organizational expertise, strong verbal and written communication skills, and ability to successfully lead a project team.
• Electrical, Mechanical Engineering or Construction Project Management Degree - OR
• Combination of associates degree + 5-8 years' experience managing commercial HVAC Service Projects
• Experience with Project Schedules / PM Software
• Driver License, Valid and in State Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years. within 1 Year Required

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.