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Customer Service Project Manager Jobs in Hamel, MN

Konik

Project Manager

Saint Paul, MN · On-site

Excellent customer service, communication, and relationship-building abilities. * Ability to manage multiple projects while maintaining attention to detail and quality standards. Benefits

Horwitz Inc

Project Manager- Service

New Hope, MN · On-site

$85K - $120K/yr

A Service Project Manager is responsible for professionally executing project/repair work that is sold to Horwitz Service customers involving plumbing, HVAC and Controls scopes of work. This role ...

Horwitz

Project Manager- Service

New Hope, MN · On-site

A Service Project Manager is responsible for professionally executing project/repair work that is sold to Horwitz Service customers involving plumbing, HVAC and Controls scopes of work. This role ...

ImageTrend

Customer Success Project Manager

Eagan, MN · On-site

$80K - $100K/yr

We deliver software solutions, data analytics and services for EMS, hospitals, community ... Under the direction of the Implementation Manager, the Customer Success Project Manager is ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Hamel, MN

Customer Service Project Manager information

See Hamel, MN salary details

$39.1K

$97.5K

$122.3K

How much do customer service project manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer service project manager in Hamel, MN is $97,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,400.00 and $112,100.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Hamel, MN are hiring for Customer Service Project Manager jobs?

Cities near Hamel, MN with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Hamel, MN as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $97,527 per year, or $46.9 per hour.

Service Project Manager

Arden Hills, MN • On-site

Trane Technologies plc
Industrial Machinery Manufacturing • 10K+ employees
Learn more about Trane Technologies plcexternal

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Trane Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 305 frontline employees who took The Breakroom Quiz

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
On-Site (5 days)
At Trane Technologies™ and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Trane in Arden Hills, MN is hiring a Service Project Manager! The Service Project Manager will manage all aspects of our Service Turnkey and Large Repair projects in the Twin Cities, La Crosse and Chippewa Falls markets. They will have direct responsibility for project financials, administration, implementation, management and customer satisfaction. They will lead the project team through all facets of the project and is the established point of contact for stakeholders, and support project development efforts to scope total solutions.
Responsibilities:
  • Support sales functions by assisting with quote preparation, project development, and proposals.
  • Validate project scope, cost, schedule by conducting site walks, attending pre-sales scoping meetings with account managers, holding internal meetings, and establishing clear customer expectations
  • Responsible for change order management by identifying opportunities, recommending solutions, facilitating quotes, utilizes pricing strategies, and closing orders providing total solutions across business streams
  • Maintain customer satisfaction by supporting company initiatives, building customer relationships, investigating concerns, implementing corrective actions, and developing communication plans with both internal and external stakeholders to provide timely project updates
  • Utilizes properly qualified subcontractors, oversees subcontractor RFQ process, awards subcontracts, manages subcontractor execution, collaborate with subcontractors to establish communication guidelines for project progress, project meetings, billing expectations, project safety and foster professional relationships with subcontractors.
  • Financially manages all aspects of projects including cash flow, monthly forecasted cost / revenue, forecasted cost at completion, monitoring expenses, collections support, applied cost, and oversees preparation and communications for monthly backlog review with leaders.
  • Create and maintain project schedules to determine resource timing, coordinate with all subcontractors, technician teams and external customer stakeholders to validate schedule, impact of work, timing of subcontracted scope and access needs while on-site
  • Leads all aspects of project administration including, permit acquisition, subcontract submission and procurement, material acquisition, quote solicitation, scope change management, billing schedules, contract document management, regulatory compliance documentation, etc.

Qualifications:
  • Advanced understanding HVAC retrofit, modification, repair & replacement projects in a Commercial / Industrial environment.
  • Must demonstrate strong leadership skills, ability to convey technical concepts to the right audience at the right level of detail, organizational expertise, strong verbal and written communication skills, and ability to successfully lead a project team.
  • Electrical, Mechanical Engineering or Construction Project Management Degree - OR
  • Combination of associates degree + 5-8 years' experience managing commercial HVAC Service Projects
  • Experience with Project Schedules / PM Software
  • Driver License, Valid and in State Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years. within 1 Year Required

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Annual Base Salary Range or Hourly Base Pay Range:
$91,516.66 - $148,200.00
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

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Get the full story on Breakroom

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About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

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