Customer Service Project Manager Jobs in Shakopee, MN

Electric Machinery Company, a division of WEG Electric Corp.

Minneapolis, Minnesota

Position: Service Project Manager

Department: Service

Primary Objective of Position:

Leads and directs project teams in regards to the development and execution of projects (from receipt of order to shipment). Ensures customer satisfaction, develops relationships, protects the Company’s position, and maximizes the project objectives (quality, financial, and schedule).

Major Areas of Accountability:

Review Purchase Order/Contract requirements (Proposal, RTA, Contract File, etc.).

Schedule and conduct Project Kick-off meetings (Internal and with Customer).

Create and maintain the Project Plan.

Communicate the Project Plan to management and project team members.

Ensure necessary support is obtained from Engineering, Purchasing, Production, and other departments to meet the project objectives and/or milestones.

Establish and agree on a schedule of activities leading to the completion of the contract with clear milestones, deliverables and acceptance defined criteria.

Customer main Point of Contact within the company

Effective communication (written and verbal) with the customer, upper management, and project team members.

Conduct progress and financial reviews.

Keep upper management informed of project progression, and highlight any major concerns/risks, issues, opportunities, and successes as they arise.

Make customer and vendor visits as required.

Monitor and identify any changes to Scope of Work.

Create and distribute Change Orders, and ensure approval from internal departments and customer.

Ensure in-process, functional, final/acceptance, and customer witness testing is performed and documented as required.

Verify shipping terms, method, and details with Shipping Dept.

Initiate invoices to the Accounting Dept. for progress/milestone payments.

Issue Customer Surveys and solicit timely feedback.

Ensures the Company’s commercial and contractual position is not compromised.

Other duties may be assigned by management to meet business needs.

Knowledge/Skills/Abilities:

Four (4) year degree in Engineering, Project Management or other relevant field or equivalent work experience.

Strong technical knowledge. Background in motors, generators, or other rotating machines is a plus.

Excellent leadership skills and decision-making abilities.

Ability to analyze project financial data and make recommendations.

Proven ability to interact and communicate with internal and external customers. Internal customers include peers, management, and personnel from other departments and entities. External customers include clients, customers, and vendors.

Strong PC skills required, including use of standard MS Office applications. Strong working knowledge of Excel and MS Project required. Experience with database creation and operation, useful but not required.

Demonstrate a high degree of personal and professional ethics and integrity. Requires self-direction, tact, diplomacy and a clear, courteous and professional manner when dealing with the internal and external customers.

Superior verbal, written, and interpersonal communication skills essential. Ability to draft professional documents with no supervision.

Must be able to independently arrange and organize work efforts on a weekly, monthly and quarterly basis. Must be able to meet tight deadlines. Must be able to handle multiple assignments on a consistent basis and effectively maintain schedules and milestones.

Physical Requirements:

• Work is performed in both an office and manufacturing environment. Requires the ability to routinely move throughout the office and manufacturing facility to perform work.
• Requires the ability to routinely lift up to 15 lbs .
• Requires the ability to ascend and descend stairs daily to reach all areas of the manufacturing facility.

Salary:

$80,000 to $90,000

Will compensate with experience. Position is full-time.

Company cannot provide sponsorship for this position

Please, no agencies