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Customer Service Project Manager Jobs in Mapleton, MN

US Department of the Treasury

Project Manager

Mankato, MN · On-site

$125K/yr

... customer service. * Experience preparing reports, statistical tables, flowcharts, briefings, or ... with managers, executives, technical officials, and other stakeholders to resolve implementation ...

Downs Food Group

Sales Project Manager

Fairmont, MN · On-site

Provide project, customer, and account support as required for the Sales Team * Answer phones and ... Experience in account management or sales preferred * Familiarity with accounting concepts

Schwickert's

Project Manager Intern

Mankato, MN · On-site

$20/hr

You will also assist in all aspects of project management of the sales generated or assigned, as ... the best service to customers, and is a current industry leader, then look no further!

ZF

Technical Project Manager

North Mankato, MN

$69K - $110K/yr

Manage engineering budgets, ensuring cost control and alignment with business cases * Plan and ... Act as the technical interface between engineering, project teams, customers, and stakeholders

Schwickert's

Project Manager Intern

Mankato, MN · On-site

$20/hr

POSITION SUMMARY As a Project Management Intern, you will provide sales assistance to the roofing ... the best service to customers, and is a current industry leader, then look no further!

ZF Group

Technical Project Manager

North Mankato, MN · On-site

$69K - $110K/yr

Manage engineering budgets, ensuring cost control and alignment with business cases * Plan and ... Act as the technical interface between engineering, project teams, customers, and stakeholders

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Mapleton, MN

Customer Service Project Manager information

See Mapleton, MN salary details

$36.9K

$91.9K

$115.3K

How much do customer service project manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer service project manager in Mapleton, MN is $91,945.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,400.00 and $105,700.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Mapleton, MN are hiring for Customer Service Project Manager jobs?

Cities near Mapleton, MN with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Mapleton, MN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $91,945 per year, or $44.2 per hour.

Commercial HVAC Project Manager/Account Manager - Mankato, MN

Mankato, MN • On-site

Metropolitan Mechanical Contractors
Construction • 501 - 1,000 employees
Learn more about Metropolitan Mechanical Contractorsexternal

$70K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 26 days ago

Key responsibilities

  • Manage portfolios of commercial and industrial HVAC clients, including building and maintaining customer relationships.

  • Create, sell, and maintain preventive maintenance agreements with clients.

  • Execute small simple projects related to HVAC systems.

Job description

MMC's Service department is the largest mechanical service department in Minnesota, and we are searching for a strong candidate to be a Commercial HVAC Systems Service Project Manager for us in the Mankato, MN area. Our project managers manage portfolios of commercial and industrial HVAC clients. MMC prides itself on building strong customer relationships. As a Commercial HVAC Systems Service Project Manager, you will be responsible for building a client base, selling and maintaining preventive maintenance agreements, executing small simple projects, working in a team, and developing strong lasting customer relations.
Job Specifics:
  • Utilize robust networking and relationship building skills to create and expand a client base.
  • Effectively create and sell appealing preventive maintenance agreements.
  • Provide exceptional customer service with the goal of maintaining and strengthening client relationships and agreements.
  • Contribute and work well with a strong, passionate team.

Qualifications and Experience:
  • 3-5 years of project management and/or client account management experience.
  • Facility systems management experience is preferred.
  • HVAC/Mechanical experience is a plus.
  • Experience providing superior customer service.
  • Capacity to work on a high performing team
  • Able to price simple mechanical proposals utilizing MMC's pricing system
  • Motivated by providing first class customer service
  • Skilled at managing many tasks / multitasking
  • Aptitude to learning new software
  • Positive attitude
  • Driven to help teammates to win

Physical Requirements:
  • Possess ability to independently navigate job sites and climb ladders as warranted.

Company Overview:
It's what's INSIDE that counts...
From immense construction projects that involve complex mechanical systems to custom service projects that require faster builds and reliable 24-hour service, Metropolitan Mechanical Contractors, Inc. (MMC) is your single source solution.
For more than 60 years, Metropolitan Mechanical Contractors, Inc. (MMC) has been designing, building and maintaining mechanical systems for some of the most well-known buildings in the Midwest. We are a fully-integrated large commercial mechanical contractor. We employ the industry's best talent of engineers, tradesmen, project managers, customer support and office staff.
Why work at MMC?
We Work As a Team. MMC fosters a culture of collaboration and continuous improvement. We operate as a team to ensure the best experience for our clients, contractors and employees.
We Are Committed to Our Employees. At MMC, you are encouraged to:
  • Make the decision you think in the right decision to make.
  • Ask for help whenever you want it.
  • Start something that needs to be started.
  • Take time off to do something that inspires, excites and energizes you.
  • Help others whenever you can.

Pay and Benefits:
  • Salary range of $70,000 to $95,000 (depending on experience) plus incentive
  • Matching 401(K) program
  • Competitive benefits package including health, dental and vision insurance
  • Employee Stock Purchase Plan (ESPP)
  • Profit Sharing Plan
  • Friendly, Collaborative work environment

EEO Statement
APi Group is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Equal Opportunity Employer, including disabled and veterans.

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