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Customer Service Project Manager Jobs in California

Prime Electric

Service Project Manager

San Jose, CA · On-site

$130K - $165K/yr

As a Project Manager you will play a pivotal role in leading and overseeing the successful ... ensuring customer satisfaction and delivering a positive financial outcome. What You Will Do

Prime Electric

Service Project Manager

San Jose, CA · On-site

$130K - $165K/yr

As a Project Manager you will play a pivotal role in leading and overseeing the successful ... ensuring customer satisfaction and delivering a positive financial outcome. What You Will Do

Prime Electric

Service Project Manager

San Jose, CA · On-site

$130K - $165K/yr

As a Project Manager you will play a pivotal role in leading and overseeing the successful ... ensuring customer satisfaction and delivering a positive financial outcome. What You Will Do

Southland Industries

Service Project Manager

Union City, CA · On-site

$116K - $142K/yr

Supports Sales Team with customer scope development, technical analysis and support for retrofits ... Leads Service Projects & Project Team, consisting of trade specific service technicians, vendors ...

Clean Harbors

Field Service Project Manager

Stockton, CA · On-site

$41K - $133K/yr

The FSPM is responsible for managing large scale projects at a variety of customer locations. You ... Environmental Field Service Operations. * Cost estimating and computer experience. * Strong ...

Clean Harbors

Field Service Project Manager

San Jose, CA · On-site

$75K - $95K/yr

Clean Harbors in San Jose, Ca is looking for a Field Service Project Manager to join our team ... The FSPM is responsible for managing large scale projects at a variety of customer locations. You ...

LeoForce

Project Manager-HVAC Service

San Jose, CA · On-site

$110 - $180/hr

Project Manager-HVAC Service San Jose, CA, US Experience: Senior Level Salary: $110,000 - $180,000 per year Job Details The Service Project Manager will lead HVAC service projects across commercial ...

RimePro Inc

Service Project Engineer

San Francisco, CA · On-site

$75K - $135K/yr

A commercial mechanical contractor is seeking a Service Project Engineer to support the technical ... This role supports Project Managers while working closely with engineering, purchasing ...

RimePro Inc

Service Project Engineer

Livermore, CA · On-site

$75K - $135K/yr

A commercial mechanical contractor is seeking a Service Project Engineer to support the technical ... This role supports Project Managers while working closely with engineering, purchasing ...

EMSLO Inc

Be Seen First

Print Project Manager/Customer Service

Simi Valley, CA · On-site

$24 - $27/hr

Coordinate projects with customers, sales staff, production, and outside vendors to ensure jobs are ... service orientation * Critical thinking and problem-solving * Active listening * Time management ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in California

Customer Service Project Manager information

See California salary details

$36K

$89.7K

$112.5K

How much do customer service project manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer service project manager in California is $89,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,400.00 and $103,100.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities in California are hiring for Customer Service Project Manager jobs?

Cities in California with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $89,737 per year, or $43.1 per hour.

Service Project Manager

San Jose, CA • On-site

Air Treatment Corporation
See more jobs at Air Treatment Corporationexternal

$120K/yr

Full-time

Re-posted 5 days ago

Job description

Job Type
Full-time
Description
Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high-quality customer service, therefore we actively search and promote a cohesive team that is formulated to exceed expectations. We are devoted to the growth of our employees and look to provide opportunities for advancement from within, while providing a robust benefit package to our team members.
Job Summary:
The Service Project Manager plays a pivotal role in ensuring high levels of customer satisfaction, managing service intake, quoting, financial oversight, and the successful completion of service jobs. You will maintain existing processes while introducing strategies to handle new workloads, all while focusing on delivering exceptional customer service.
Requirements
Project Management :
  • Manage the scheduling of service requests to ensure timely quoting and execution.
  • Oversee the daily distribution of Xoi scopes.
  • Coordinate all internal startup scheduling as part of project duties.
  • Monitor project budgets, including forecasting, tracking and reporting expenditures.
  • Attend budget meetings capturing commission escalations and how they impact the business and overall deliverables.
  • Communicate regularly with customers providing updates on ordering, scheduling, and job close-out, while capturing parts orders for all quoted scopes.

Field Work Order/Job Completion :
  • Ensure HVAC service jobs are completed to a high standard, maintaining a focus on both quality, safety and customer satisfaction.
  • Collaborate with field technicians to support job execution and address on-site needs.
  • Oversee daily financial management of service projects, including independent quoted work.
  • Co-manage technician schedules to ensure optimal resource allocation and productivity. While supporting technicians training and development for growth.
  • Conduct job walks and crane bid walks to collect critical information for successful, profitable job execution.

Process Management :
  • Lead existing processes while implementing new workload distribution strategies. Knowledge of quality assurance and process improvement techniques ensuring cross- functional collaboration.
  • Review technical documents to ensure they are accurate and compliant with industry standards. Approving daily work reports for accuracy.
  • Streamline the purchase order approval process with appropriate cross-functional teams.

Customer Satisfaction & Industry Engagement:
  • Foster and maintain strong relationships with clients, vendors and team members.
  • Identify opportunities for improvements and implement best practices while ensuring compliance with company policies and customer quality standards.
  • Participate in relevant manufacturer councils and industry events to stay informed about trends, innovations, and new product developments, and bring valuable insights back to the organization.

Required Skills/Abilities:
  • Excellent organizational skills and meticulous attention to detail, with a commitment to deliver high-quality work.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook).
  • Ability to work independently and as part of a team while demonstrating strong team management skills.
  • Ability to manage multiple projects simultaneously and prioritize tasks effectively
  • Excellent written and verbal communication and customer service skills.
  • Ability to follow verbal and written instructions.

Education and Experience:
  • Technical Degree, bachelor's degree in mechanical engineering, or HVAC Engineering or a related field experience.
  • Minimum 5+ years of experience in the Commercial HVAC Industry.
  • Strong understanding of HVAC equipment, applications, and design principles, with the ability to convey complex information clearly.

Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 25 pounds at times.
  • Ability to work on construction sites and stand for extended periods of time.
  • Ability to ascend & descend ladders.
  • Ability to withstand different ambient conditions (e.g., heat, cold, humidity)

Salary Description
$120,000.00 - $200,00.00

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