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Customer Service Project Manager Jobs in California

EMSLO Inc

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Print Project Manager/Customer Service

Simi Valley, CA · On-site

$24 - $27/hr

Coordinate projects with customers, sales staff, production, and outside vendors to ensure jobs are ... service orientation * Critical thinking and problem-solving * Active listening * Time management ...

Alliance Technical Group

Lab Project Manager

Tustin, CA · On-site

$30 - $35/hr

The Lab Project Manager is responsible for supporting the coordination and execution of client ... in customer service, project coordination, or a laboratory environment. * OR an equivalent ...

Alliance Technical Group

Lab Project Manager

Tustin, CA · On-site

$30 - $35/hr

The Lab Project Manager is responsible for supporting the coordination and execution of client ... in customer service, project coordination, or a laboratory environment. * OR an equivalent ...

Alliance Technical Group

Lab Project Manager

Tustin, CA · On-site

$30 - $35/hr

The Lab Project Manager is responsible for supporting the coordination and execution of client ... in customer service, project coordination, or a laboratory environment. * OR an equivalent ...

Alliance

Lab Project Manager

Tustin, CA · On-site

$30 - $35/hr

The Lab Project Manager is responsible for supporting the coordination and execution of client ... in customer service, project coordination, or a laboratory environment. * OR an equivalent ...

Alliance Technical Group

Lab Project Manager

Tustin, CA · On-site

$30 - $35/hr

The Lab Project Manager is responsible for supporting the coordination and execution of client ... in customer service, project coordination, or a laboratory environment. * OR an equivalent ...

ACCO Engineered Systems

Service Project Engineer

San Mateo, CA · On-site

$78K - $100K/yr

... Manager to drive solutions to complete resolution. * Cultivate strong relationships with customers ... projects. ACCO is dedicated to the design, fabrication, installation, maintenance and service of ...

ACCO Engineered Systems

Service Project Engineer

Fresno, CA · On-site

$68K - $87K/yr

... external customers and vendors. In this role, you will work on exciting, multi-million dollar ... Manage job progress onsite as required, including leveraging your design expertise in a hands-on ...

Oliver, Inc.

Customer Care Representative

Anaheim, CA · On-site

$16.75 - $22.75/hr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order ...

ACCO Engineered Systems

Service Project Engineer

San Diego, CA · On-site

$73K - $93K/yr

General Under the supervision of the Sales Manager, with indirect supervision and daily instruction ... Maintain, develop and grow viable relationships with customers, prime contractors, trade partners ...

ACCO Engineered Systems

Service Project Engineer

San Diego, CA · On-site

$73K - $94K/yr

... external customers and vendors. In this role, you will work on exciting, multi-million dollar ... Manage job progress onsite as required, including leveraging your design expertise in a hands-on ...

ACCO Engineered Systems

Service Project Engineer

Fresno, CA · On-site

$68K - $87K/yr

... external customers and vendors. In this role, you will work on exciting, multi-million dollar ... Manage job progress onsite as required, including leveraging your design expertise in a hands-on ...

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Showing results 21-40

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in California

Customer Service Project Manager information

See California salary details

$36K

$89.7K

$112.5K

How much do customer service project manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer service project manager in California is $89,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,400.00 and $103,100.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities in California are hiring for Customer Service Project Manager jobs?

Cities in California with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $89,737 per year, or $43.1 per hour.

Print Project Manager/Customer Service

Simi Valley, CA • On-site

EMSLO Inc
See more jobs at EMSLO Incexternal

$24 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

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Key responsibilities

  • Coordinate projects with customers, sales staff, production, and outside vendors to ensure jobs are completed accurately, on time, and within budget

  • Support sales staff by coordinating order production and fulfillment

  • Manage jobs from estimate request through production, shipping, and final delivery

Job description

Job Summary

Manage custom print, packaging, signage, and promotional product orders from quote through final delivery. Coordinate projects with customers, sales staff, production, and outside vendors to ensure jobs are completed accurately, on time, and within budget.


Qualifications

  • Proactive and takes initiative without waiting for direction
  • Takes ownership of projects and follows through to completion
  • Strong verbal and written communication skills
  • Highly organized with the ability to manage multiple projects simultaneously
  • Excellent attention to detail and commitment to meeting deadlines
  • Ability to work efficiently in a fast-paced environment
  • Problem-solving mindset and ability to anticipate next steps
  • Experience in the Graphic Communications, Printing, or Promotional Products industry preferred
  • Proficient with Microsoft Office and general computer applications
  • Self-starter with a positive, team-oriented attitude
  • Ability to lift and move boxes weighing up to 45 pounds

Responsibilities

  • Support sales staff by coordinating order production and fulfillment
  • Provide exceptional customer service through phone, email, and in-person communication
  • Develop and maintain strong customer relationships
  • Manage jobs from estimate request through production, shipping, and final delivery
  • Prepare and process estimates, orders, purchase orders, and shipping arrangements
  • Communicate promptly with customers, suppliers, and internal departments regarding quotes, requests, schedules, and order status
  • Work closely with sales, administration, production staff, vendors, and customers to meet specifications and deadlines
  • Advise customers on materials, production methods, and strategies to achieve desired outcomes
  • Enter accurate information into job tickets, purchase orders, and production systems
  • Maintain awareness of the status of all assigned projects and proactively address potential issues
  • Anticipate upcoming project needs, such as preparing mailing lists, scheduling outside services, or coordinating buyout vendors
  • Resolve customer concerns promptly and keep customers informed throughout the process
  • Progress approved estimates into production jobs upon receipt of customer purchase orders
  • Manage buyout vendors and monitor timelines to ensure commitments are met
  • Assist with daily shipping coordination and logistics

The Company reserves the right to add, modify, or change duties and responsibilities at any time.

Education and Experience

  • College degree or equivalent required
  • 2-3 years of related experience preferred
  • Experience in commercial printing, packaging, direct mail, or promotional products is highly desirable

Key Skills

  • Excellent verbal and written communication
  • Customer service orientation
  • Critical thinking and problem-solving
  • Active listening
  • Time management and prioritization
  • Ability to multitask while maintaining accuracy

Company Description

EMSLO, Inc dba AV Graphics, Inc is a commercial printer that has seen continued growth over the past years. We supply customers folding carton packaging and commercial printing. We offer traditional offset 4 color printing as well as 2 color and digital printing. We also offer several in house finishing techniques like cutting, folding, die cutting, folding and gluing.