Job Summary The Plumbing Service Project Manager is responsible for overseeing and managing all ... Develop and maintain strong customer relationships while serving as the primary point of contact ...
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Job Summary The Plumbing Service Project Manager is responsible for overseeing and managing all ... Develop and maintain strong customer relationships while serving as the primary point of contact ...
Under moderate supervision, this position works closely with Area Service Manager(s), and is responsible for routine project documentation, procurement, job costing, customer invoicing, and ...
Under moderate supervision, this position works closely with Area Service Manager(s), and is responsible for routine project documentation, procurement, job costing, customer invoicing, and ...
Under moderate supervision, this position works closely with Area Service Manager(s), and is responsible for routine project documentation, procurement, job costing, customer invoicing, and ...
Under moderate supervision, this position works closely with Area Service Manager(s), and is responsible for routine project documentation, procurement, job costing, customer invoicing, and ...
Under moderate supervision, this position works closely with Area Service Manager(s), and is responsible for routine project documentation, procurement, job costing, customer invoicing, and ...
Under moderate supervision, this position works closely with Area Service Manager(s), and is responsible for routine project documentation, procurement, job costing, customer invoicing, and ...
Project Manager
Columbia, SC · On-site
Senior Project Manager or Project Executive (in absence of SPM) Supervises: Assistant Project ... Assumes leadership role in community service project * Seeks involvement in and understanding of ...
Project Manager
Columbia, SC · On-site
Senior Project Manager or Project Executive (in absence of SPM) Supervises: Assistant Project ... Assumes leadership role in community service project * Seeks involvement in and understanding of ...
Senior Project Manager or Project Executive (in absence of SPM) Supervises: Assistant Project ... Assumes leadership role in community service project * Seeks involvement in and understanding of ...
Senior Project Manager or Project Executive (in absence of SPM) Supervises: Assistant Project ... Assumes leadership role in community service project * Seeks involvement in and understanding of ...
Project Manager
Columbia, SC · On-site
Senior Project Manager or Project Executive (in absence of SPM) Supervises: Assistant Project ... Assumes leadership role in community service project * Seeks involvement in and understanding of ...
Project Manager
Columbia, SC · On-site
Senior Project Manager or Project Executive (in absence of SPM) Supervises: Assistant Project ... Assumes leadership role in community service project * Seeks involvement in and understanding of ...
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. * Manage Service Project Managers. * Champion of project safety. * Maintains a safe and ...
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. * Manage Service Project Managers. * Champion of project safety. * Maintains a safe and ...
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. * Manage Service Project Managers. * Champion of project safety. * Maintains a safe and ...
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. * Manage Service Project Managers. * Champion of project safety. * Maintains a safe and ...
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.
Project Manager
Elgin, SC · On-site
The Project Manager will oversee the day-to-day activities and work closely with the operations ... Show exemplary customer service to customers, corporate leadership, subordinate supervisors and ...
Project Manager
Elgin, SC · On-site
The Project Manager will oversee the day-to-day activities and work closely with the operations ... Show exemplary customer service to customers, corporate leadership, subordinate supervisors and ...
Customer Service Project Manager information
See Columbia, SC salary details
$29.8K - $35.6K
2% of jobs
$35.6K - $41.3K
3% of jobs
$41.3K - $47.1K
2% of jobs
$47.1K - $52.8K
3% of jobs
$52.8K - $58.6K
1% of jobs
$58.6K - $64.3K
6% of jobs
$66.5K is the 25th percentile. Wages below this are outliers.
$64.3K - $70.1K
18% of jobs
The median wage is $75.1K / yr.
$70.1K - $75.8K
16% of jobs
$75.8K - $81.6K
16% of jobs
$84.1K is the 75th percentile. Wages above this are outliers.
$81.6K - $87.3K
16% of jobs
$87.3K - $93.1K
16% of jobs
$29.8K
$74.2K
$93.1K
How much do customer service project manager jobs pay per year?
As of Aug 16, 2026, the average yearly pay for customer service project manager in Columbia, SC is $74,247.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $85,300.00 per year, depending on experience, location, and employer.
How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?
Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.
What does a customer service project manager do?
A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.
What is the difference between Customer Service Project Manager vs Customer Support Specialist?
| Aspect | Customer Service Project Manager | Customer Support Specialist |
|---|---|---|
| Credentials | Typically requires project management certifications (e.g., PMP), relevant experience in customer service | Usually requires customer service training or certifications, high school diploma or equivalent |
| Work Environment | Manages projects across teams, coordinates resources, and oversees customer service initiatives | Provides direct support to customers via calls, emails, or chat |
| Employer & Industry Usage | Used in industries like tech, retail, and service sectors to improve customer experience | Common in call centers, retail, and service industries for daily customer interactions |
The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.
What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?
A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.
What cities near Columbia, SC are hiring for Customer Service Project Manager jobs?
Cities near Columbia, SC with the most Customer Service Project Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 7 days ago
Job description
Description:
Company Description
The Sack Company is a commercial MEP (Mechanical, Electrical, and Plumbing) company that is currently looking for motivated candidates to join our Electrical Team.
Job Summary
The Plumbing Service Project Manager is responsible for overseeing and managing all plumbing service operations, including maintenance programs, service calls, troubleshooting, equipment replacements, retrofit projects, and customer support. This role ensures service work is completed safely, efficiently, on time, and within budget while maintaining strong customer relationships and high quality standards.
The Plumbing Service Project Manager oversees Service Technicians, Service Foremen, Apprentices, and support staff while coordinating with clients, vendors, dispatching, and company leadership. This role is responsible for scheduling manpower, managing service operations, supporting business development efforts, and ensuring customer satisfaction across all service projects and maintenance accounts. Thorough knowledge of plumbing systems, piping, fixtures, water distribution systems, drainage systems, and workplace safety practices is required.
Specific Duties
- Oversee daily plumbing service operations, including scheduling, dispatching, and coordination of service technicians.
- Manage preventative maintenance programs, emergency service calls, troubleshooting, and repair work.
- Coordinate with clients, vendors, subcontractors, and internal teams to ensure successful project and service execution.
- Develop and maintain strong customer relationships while serving as the primary point of contact for service related matters.
- Review service proposals, estimates, work orders, and change orders.
- Monitor technician productivity, job progress, and project performance to ensure efficiency and profitability.
- Ensure all work complies with applicable codes, safety standards, and company policies.
- Conduct regular field visits to assess quality, safety, and customer satisfaction.
- Support recruitment, onboarding, training, and development of service personnel.
- Assist in growing the service division through customer retention, business development, and identifying new opportunities.
- Coordinate material procurement, equipment deliveries, and subcontractor scheduling as needed.
- Oversee documentation, service reports, and record keeping for all service activities.
- Resolve operational challenges and customer concerns in a professional and timely manner.
- Promote a culture of safety, accountability, professionalism, and continuous improvement.
- Participate in meetings with leadership regarding operational performance, manpower planning, and strategic growth
Responsibilities:
- Provide leadership and direction to the plumbing service team while maintaining accountability and performance standards.
- Ensure service operations are completed safely, efficiently, and within company expectations.
- Maintain positive customer and stakeholder relationships while supporting long term partnerships.
- Monitor service department financial performance, including labor productivity, profitability, and forecasting.
- Support technician development through mentorship, training, and performance management.
- Enforce company policies, procedures, and safety standards across all service operations.
- Collaborate with leadership on strategic planning, operational improvements, and service growth opportunities.
- Assist with manpower planning and workforce development to support current and future operational needs.
- Maintain high standards of communication, organization, and professionalism throughout all service operations.
Plumbing Requirements and Qualifications
- Plumbing certification preferred
- Five or more year’s experience supervising construction multimillion-dollar projects
- Strong leadership skills and a demonstrated history of successful leadership
- Strong attention to detail and deadlines
- Excellent communication skills
Benefits:
- Truck & Gas Card
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance ($20,000 after 6 months)
- Paid time off
- Parental leave
- Referral program
- Relocation assistance
- Vision insurance
- 8 Paid Holidays
Schedule:
10 hour shift
Supplemental Pay Types:
- Bonus opportunities
Experience:
- Commercial Plumbing: 5 years (Preferred)
License/Certification:
- Driver's License (Required)
Job Type: Full-time
Willingness to travel:
- 25% (Required)
Work Location: In person
Requirements:
About H.A. Sack
Sourced by ZipRecruiter
Industry
Individual, family and community social assistance
Company size
51 - 200 Employees
Headquarters location
Statesboro, GA, US
Year founded
1945