Customer Service Project Manager Jobs in Fort Mill, SC

Company Description

The Sack Company is a commercial MEP (Mechanical, Electrical, and Plumbing) company that is currently looking for motivated candidates to join our Electrical Team.

Job Summary

The Electrical Service Manager is responsible for overseeing and managing all electrical service operations, including maintenance programs, service calls, troubleshooting, equipment replacements, retrofit projects, and customer support. This role ensures service work is completed safely, efficiently, on time, and within budget while maintaining strong customer relationships and high quality standards.

The Electrical Service Manager oversees Service Technicians, Service Foremen, Apprentices, and support staff while coordinating with clients, vendors, dispatching, and company leadership. This role is responsible for scheduling manpower, managing service operations, supporting business development efforts, and ensuring customer satisfaction across all service projects and maintenance accounts, electrical schematics, wiring, conduit work, and thorough knowledge of workplace safety practices.

Specific Duties

· Oversee daily electrical service operations, including scheduling, dispatching, and coordination of service technicians.

· Manage preventative maintenance programs, emergency service calls, troubleshooting, and repair work.

· Coordinate with clients, vendors, subcontractors, and internal teams to ensure successful project and service execution.

· Develop and maintain strong customer relationships while serving as the primary point of contact for service related matters.

· Review service proposals, estimates, work orders, and change orders.

· Monitor technician productivity, job progress, and project performance to ensure efficiency and profitability.

· Ensure all work complies with applicable codes, safety standards, and company policies.

· Conduct regular field visits to assess quality, safety, and customer satisfaction.

· Support recruitment, onboarding, training, and development of service personnel.

· Assist in growing the service division through customer retention, business development, and identifying new opportunities.

· Coordinate material procurement, equipment deliveries, and subcontractor scheduling as needed.

· Oversee documentation, service reports, and record keeping for all service activities.

· Resolve operational challenges and customer concerns in a professional and timely manner.

· Promote a culture of safety, accountability, professionalism, and continuous improvement.

· Participate in meetings with leadership regarding operational performance, manpower planning, and strategic growth initiatives.

Responsibilities:

· Provide leadership and direction to the electrical service team while maintaining accountability and performance standards.

· Ensure service operations are completed safely, efficiently, and within company expectations.

· Maintain positive customer and stakeholder relationships while supporting long term partnerships.

· Monitor service department financial performance, including labor productivity, profitability, and forecasting.

· Support technician development through mentorship, training, and performance management.

· Enforce company policies, procedures, and safety standards across all service operations.

· Collaborate with leadership on strategic planning, operational improvements, and service growth opportunities.

· Assist with manpower planning and workforce development to support current and future operational needs.

· Maintain high standards of communication, organization, and professionalism throughout all service operations.

Electrical Requirements and Qualifications:

Master Electrician certification preferred

Five or more year’s experience supervising construction multimillion-dollar projects

Strong leadership skills and a demonstrated history of successful leadership

Strong attention to detail and deadlines

Excellent communication skills

Job Type: Full-time

Benefits:

• Truck & Gas Card
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance ($20,000 after 6 months)
• Paid time off
• Parental leave
• Referral program
• Relocation assistance
• Vision insurance
• 8 Paid Holidays

Schedule:

10 hour shift

Supplemental pay types:

• Bonus opportunities

Experience:

• Commercial Electrical: 5 years (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person