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Customer Service Project Manager Jobs in Fort Mill, SC

Stabilus

Customer Project Manager

Gastonia, NC · On-site

$75K - $85K/yr

- Customer Project Manager - Industrial Sales Department: Stabilus US / Americas, Industrial Sales ... Maintain a contact matrix for escalations with quality, warranty, logistics, and customer service ...

Alliance

Lab Project Manager I

Charlotte, NC · On-site

$23 - $30/hr

The Lab Project Manager is responsible for supporting the coordination and execution of client ... in customer service, project coordination, or a laboratory environment. * OR an equivalent ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Fort Mill, SC

Customer Service Project Manager information

See Fort Mill, SC salary details

$32.1K

$79.9K

$100.2K

How much do customer service project manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer service project manager in Fort Mill, SC is $79,903.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,600.00 and $91,800.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Fort Mill, SC are hiring for Customer Service Project Manager jobs?

Cities near Fort Mill, SC with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Fort Mill, SC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $79,903 per year, or $38.4 per hour.

Customer Service Project Coordinator

Charlotte, NC • On-site

Catapult
11 - 50 employees
Learn more about Catapultexternal

$50K - $55K/yr

Full-time

Posted 5 days ago

Job description

About the Company:
Our client is a building solutions company. Their approach is simple: design products that protect buildings, enhance performance, and make life easier for the people who install and maintain them.
Position Summary:
We are seeking a highly organized, customer-focused professional to support our custom fabrication department. This role serves as the primary point of contact for customers.
The ideal candidate thrives in a fast-paced environment, enjoys managing multiple priorities, and has exceptional attention to detail. While this position includes some technical and product-related responsibilities, no prior technical experience is required. We provide comprehensive training and are looking for someone who is eager to learn, follows established processes, and excels at delivering outstanding customer service.
Key Responsibilities:
Customer Service & Order Coordination
  • Serve as the primary point of contact for customer inquiries regarding custom color and fabrication requests.
  • Communicate with customers via phone and email throughout the quoting, ordering, and production process.
  • Provide timely updates and ensure an exceptional customer experience from start to finish.
  • Coordinate with production, warehouse, and internal teams to support customer needs.

Quoting & Order Processing
  • Prepare and process quotes for custom orders and product modifications.
  • Coordinate order approvals, deposits, production releases, and related documentation.
  • Ensure customer specifications and special requirements are accurately communicated to production teams.
  • Assist with order tracking and status updates.

Administrative & Project Support
  • Maintain accurate records, tracking logs, and order documentation.
  • Create purchase orders and process internal documentation required for custom orders.
  • Monitor active projects to ensure deadlines and production requirements are met.
  • Support continuous improvement of departmental processes and procedures.

Product & Technical Support (Training Provided)
  • Learn company products, custom fabrication processes, and order procedures.
  • Assist internal teams with product conversion information and component requirements.
  • Support production documentation, labeling, and custom order release activities.
  • Help coordinate specialty parts, components, and custom project requirements as needed.

Qualifications:
Required
  • 3+ years of experience in order processing, project coordination, administrative support, customer service, or inside sales.
  • Exceptional organizational and multitasking skills.
  • Strong attention to detail and commitment to accuracy.
  • Excellent verbal and written communication skills.
  • Proven customer service experience.
  • Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
  • Ability to manage multiple projects and priorities simultaneously.
  • Ability to learn new systems, products, and processes quickly.
  • Self-motivated, dependable, and adaptable.

Preferred
  • Familiarity with QuickBooks Desktop.
  • Experience working in a manufacturing, production, distribution, or custom-order environment.

What Makes Someone Successful in This Role?
  • Loves staying organized and keeping projects on track.
  • Enjoys helping customers and solving problems.
  • Learns quickly by following established procedures and hands-on training.
  • Thrives in a detail-oriented environment where accuracy matters.
  • Communicates effectively with both customers and internal teams.
  • Takes initiative while maintaining consistency and quality.

Why Join Us?
  • Competitive starting salary of $55,000.
  • Strong potential for rapid career growth and expanded responsibilities.
  • Comprehensive product and technical training provided.
  • Opportunity to play a key role in a growing custom fabrication operation.
  • Collaborative team environment with direct impact on customer satisfaction and project success.

Apply