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Customer Service Project Manager Jobs in Fort Mill, SC

C. Herman Construction

Project Manager

Charlotte, NC · On-site

To provide quality construction and exceptional customer service through a dedicated partnership ... The Project Manager will have advanced knowledge of the construction process including ...

gaylor

Project Manager

Charlotte, NC

The Project Manager is accountable for the management of assigned projects, ensuring successful installation, performance, profitability, and customer satisfaction. This role requires adherence to ...

Gaylor Electric

Project Manager

Charlotte, NC · On-site

The Project Manager is accountable for the management of assigned projects, ensuring successful installation, performance, profitability, and customer satisfaction. This role requires adherence to ...

gaylor

Project Manager

Charlotte, NC

The Project Manager is accountable for the management of assigned projects, ensuring successful installation, performance, profitability, and customer satisfaction. This role requires adherence to ...

Southwire Company LLC

Project Manager

Huntersville, NC · On-site

... services including cable testing, rejuvenation and replacement to support our customers as a value ... Coordinates project resources, contract management, and progress reporting while leading ...

TruGuard

Project Manager

Matthews, NC · On-site

The position acts as the liason between TruGuard and the customer, TruGuard and the installer, and the customer and the installer. Using our tested production processes, the Project Manager will ...

gaylor

Project Manager

Charlotte, NC · On-site

The Project Manager is accountable for the management of assigned projects, ensuring successful installation, performance, profitability, and customer satisfaction. This role requires adherence to ...

Southwire Company LLC

Project Manager

Huntersville, NC · On-site

... services including cable testing, rejuvenation and replacement to support our customers as a value ... Coordinates project resources, contract management, and progress reporting while leading ...

Cenero, LLC

Project Manager

Charlotte, NC · On-site

Company Description Cenero is service focused audio visual, unifed communications and IT solutions ... Experience dealing with customers and construction contractors is preferred * Excellent oral and ...

TruGuard

Project Manager

Matthews, NC · On-site

The position acts as the liason between TruGuard and the customer, TruGuard and the installer, and the customer and the installer. Using our tested production processes, the Project Manager will ...

Cenero, LLC

Project Manager

Charlotte, NC · On-site +1

Company Description Cenero is service focused audio visual, unifed communications and IT solutions ... Experience dealing with customers and construction contractors is preferred * Excellent oral and ...

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Showing results 41-60

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Fort Mill, SC

Customer Service Project Manager information

See Fort Mill, SC salary details

$32.1K

$79.9K

$100.2K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Fort Mill, SC is $79,903.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,600.00 and $91,800.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What cities near Fort Mill, SC are hiring for Customer Service Project Manager jobs?

Cities near Fort Mill, SC with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Fort Mill, SC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,903 per year, or $38.4 per hour.

Project Manager

Rumsey Construction & Restoration

Charlotte, NC • On-site

$65K - $80K/yr

Full-time

Re-posted 12 days ago

Job description

Overview:

RCR Project Managers have the responsibility to manage a range of functions necessary to obtain and successfully execute reconstruction projects. PMs work closely with residential and commercial owners after a loss that has caused damage to their property. They are responsible for ensuring a high quality of service in all dealings with customers, clients, subcontractors, vendors, material suppliers, and RCR employees involved in mitigation and reconstruction services. While following the life of the project, the Project Managers are also in charge of scheduling, budgeting and financial reporting, safety compliance, and quality control.


Responsibilities and Duties:

  • Establish safety, quality, and productivity while adhering to all company protocol, project and safety policies, OSHA regulations and accounting procedures
  • Responsible for running multiple construction projects at a time, from start to finish
  • Create a project schedule and timeline
  • Ensure project work meets the highest standards of workmanship
  • Confirm all work performed complies with the plans, specifications, local codes, and requirements of the scope of work
  • If permits and licenses are required, communicate with Office Admins to schedule
  • Verify all subcontractors are working under a proper subcontract agreement and have up to date W9 and COI
  • Select and schedule all subcontractors and vendors
  • Coordinate purchase of construction materials necessary to complete the project to adhere to budgets based on RCR expectations
  • Properly project, record, and maintain all project costs on budget worksheets
  • Meet or improve upon revenue and profit margin goals
  • Create work orders for subcontractors and manage costs throughout the life of the project
  • Communicate with the Estimator regarding change orders and/or revisions to the original estimate
  • Ensure project documents are complete, current, and filed appropriately
  • Ensure job files have proper-signed contracts and required forms
  • Keep customers and insurance adjusters up to date on all project activities
  • Update all job management software in a timely manner
  • Attend Work in Progress (WIP) sessions as requested to discuss the status of all projects
  • Maintain positive customer relationships through consistent communication and managing customer expectations throughout the project
  • Educate customers on the reconstruction process when questions arise
  • Perform final walk-through with customer
  • Collect monies due progressively and/or upon completion of job
  • Professionally represent on emergency on-call management rotation
  • Responsible for directing, mentoring and training junior level team members
  • All other duties or projects as assigned


Qualifications and Skills:

  • Minimum HSD/GED required
  • IICRC WRT, FSRT Certifications a plus
  • Restoration/Construction project management experience preferred: but will train
  • Knowledge of the insurance industry a plus
  • Proficiency in Microsoft Office and Google Workspace
  • Working Knowledge of various construction software programs
  • Career emphasis on learning and continuing education
  • Effectively manages under high performance environments
  • Ability to lead and develop team
  • Sound planning and organizational skills
  • Excellent communication and presentation skills
  • Very self-motivated and goal-oriented
  • Understanding of workflow procedures and systems
  • Strong business ethics, integrity, and ability to perform
  • Availability and ability to travel as business needs arise