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Customer Service Project Manager Jobs in Fort Mill, SC

Themesoft, Inc.

Project Manager

Charlotte, NC · On-site

Project Manager- 223498-1 Location: Charlotte, NC or Des Moines, IA Duration: 12+ Months * Senior ... Experience with cloud platform migrations, especially involving customer service agents (preferred)

WxTite LLC

Project Manager

Charlotte, NC

Excellent communication skills and customer service experience required; business development skills and experience are a plus. * Strong understanding of project financial management * Scope ...

Amteck, LLC

Project Manager

Indian Trail, NC · On-site

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

WxTite

Project Manager

Charlotte, NC

Excellent communication skills and customer service experience required; business development skills and experience are a plus. * Strong understanding of project financial management * Scope ...

Amteck, LLC

Project Manager

Charlotte, NC

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

WxTite

Project Manager

Charlotte, NC · On-site

Excellent communication skills and customer service experience required; business development skills and experience are a plus. * Strong understanding of project financial management * Scope ...

CBRE

Project Manager

Charlotte, NC · On-site

This position will require the individual to have development, management, customer engagement ... services or enhancements, estimating, proposal writing, project costs management, directing ...

TRC Talent Solutions

Project Manager

Charlotte, NC · On-site

This role manages projects from concept through completion, leading engineering teams while serving as the primary customer contact. The Project Manager is responsible for project financial ...

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Showing results 21-40

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Fort Mill, SC

Customer Service Project Manager information

See Fort Mill, SC salary details

$32.1K

$79.9K

$100.2K

How much do customer service project manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service project manager in Fort Mill, SC is $79,903.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,600.00 and $91,800.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Fort Mill, SC are hiring for Customer Service Project Manager jobs?

Cities near Fort Mill, SC with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Fort Mill, SC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $79,903 per year, or $38.4 per hour.

Project Manager - Rental Services

Trane Technologies plc

Charlotte, NC • On-site

$79K - $102K/yr

Full-time

Medical, Retirement, PTO

Posted 22 days ago

Trane Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 300 frontline employees who took The Breakroom Quiz

117th of 540 rated manufacturers

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
What's in it for you:
The Rental Services Project Manager supports fulfillment of rental orders, the coordination of in-person meetings, and the coordination of logistics. The activities of this position include, but are not limited to, handling phone calls and internal customer inquiries, quote product pricing, product availability and lead times, resolving disputes, managing rental orders from inception through completion, and keeping the rental experience within TRS's policies and guidelines.
This role supports the East Coast time zone by being available during normal East Coast business hours.
What you will do:
  • Manage rental projects from initial availability request through order creation, locating available equipment, and scheduling logistics to get the equipment to and from the customer site.
  • Manage job communication through Salesforce software by accepting, processing, and solving cases.
  • Maintain phone and email support via Salesforce for order inquiries.
  • Help coordinate shipments and returns to and from jobs. Includes scheduling loads through Oracle Transportation Management and Emerge to ensure cost effective freight expenditure and accurate planning.
  • Review, confirm, and communicate product ship dates with salesperson and/or sales office.
  • Resolve order discrepancies and/or disputes.
  • Strong focus on order accuracy, attention to detail, and billing management of all projects, interacting with rental sales offices, rental account managers, and billing team as needed.
  • Participation in on-call rotation is required to provide 24-hour customer support and/or when business requirements need to be met.
  • Collaborate with all departments to achieve excellent customer experience and to promote a better understanding of cross-department roles and responsibilities.
  • Quickly gather department representatives and facilitate brainstorming sessions to generate ideas for process improvements.
  • Serve as an in-person liaison between Fulfillment team members and Procurement, Service Center, and Logistics to initiate and maintain continuous improvement initiatives.
  • Participate in logistics carrier visits to provide feedback on behalf of the Fulfillment team and discuss ongoing improvements with drivers, brokers, and TRS logistics planners/management.
  • Support the East Coast time zone by being available during normal business hours for any necessary assistance or coordination.
  • Actively participate in Lean efforts and activities (I.e., RIEs, 9 Step Projects, etc.).
  • Other tasks as assigned; to include special projects or other assignments related to continuous improvement.
  • Limited travel may apply.

What you will bring:
  • Bachelor's degree and two or more years of actual work experience performing the same or similar activities, or High school diploma plus six or more years of actual work experience performing the same or similar activities.
  • Industry and logistics coordination experience is a plus but not required.
  • Ability to deal with others professionally and effectively.
  • Ability to make clear and effective decisions under pressure.
  • Initiative and ability to recognize, prioritize, and perform required activities with minimum supervision or assistance required.
  • Ability to recognize developing situations and react to diffuse potential problems.
  • Ability to determine when additional assistance is needed, escalating to upper management as required.
  • Ability to initiate, accept, and embrace changes in processes and policies.
  • Strong interpersonal and communication skills required.
  • Strong organizational skills a must.
  • Strong attention to detail.
  • Strong computer skills, especially in programs such as MS Excel, MS Word, Outlook, Salesforce, Oracle Transportation Management (OTM), Emerge, Tableau, and Infor M3.
  • Working knowledge of Lean principles and continuous improvement processes a plus.

Annual Base Salary Range or Hourly Base Pay Range:
$63,111.66 - $87,639.99
Compensation Type:
Exception Hourly
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
Yes
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Trane Technologies logo

About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

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