Customer Service Project Manager Jobs in Houston, TX

POSITION OVERVIEW:

The Service Project Manager I (SPM1) is responsible for overseeing and directing one or more service projects from internal handover with Production/QA to final client signoff at site. This role requires effective coordination of the project's resources, timeline, and budget to ensure client satisfaction and project success.

KEY JOB RESPONSIBILITIES:

• Provide oversight and planning for projects from "ready to Ship" turnover to final client sign-off.
• Review contract Scope of Responsibility Matrix (SOR), if available, or work with PM team to create.
• Review SOR with client's site management team and Contractor leads to prevent "Scope Creep"
• Assist Production in identifying and Sourcing critical missing materials during the Assembly phase.
• Participate with Production, PM and QA to get agreement on Ready to Ship Turnover, including sign-offs for "released to split", "BIM/Punchlist/shipping deviations" and "shipped Loose List".
• Coordinate incomplete materials and labor resulting from "shipping deviations" before modules arrive on-site and arrange for appropriate manpower for any completions work required.
• Attend, via Teams or in person, site progress meetings, pull planning, and CX site meetings.
• Manage the site team activities and resource allocation through installation, completions work and precommissioning activities.
• Collaborate with various teams, including engineering, purchasing, quality control, and project management, to ensure on-site project requirements are met.
• Review commissioning SOR with Commissioning Manager and assist in scheduling labor subcontractors during Commissioning.
• Manage material suppliers to address scope, commercial, and schedule matters after project shipment.
• Travel to sites as needed for customer issues, manpower and coordination.
• Manage BIM issue closure with TAS site team.
• Ensure site team Safety and other required training is met for client's requirements.
• Initiate and budget/plan site issue remediation projects.
• Update Site summary report weekly for all assigned project sites.
• Other responsibilities as assigned by Management.

JOB SKILLS:

• Strong leadership and team management skills.
• Excellent client-facing and internal communication skills.
• Solid organizational skills, including multitasking and time management.
• Strong analytical and problem-solving abilities.

EDUCATION & TRAINING:

• Bachelor's degree in construction management, Engineering, or a related field or equivalent experience with Modular equipment installation

MINIMUM REQUIREMENTS:

• Proven work history as a Field Engineer for modular construction and/or proven success as an Assistant Service Project Manager
• Proven work experience as a Site or Project Manager, preferably in a service or maintenance domain.

• Primarily site-based, with a mix of office work, job site and Production floor.
• Ability to travel to job sites as required.
• Occasional moving of up to 50lbs materials.
• Steel-toe boots and Safety glasses required when in Shop areas or jobsites

COMPANY OVERVIEW:

Join a team driven to excel in all that we do! When you joinTAS, you join aHouston-headquartered company that is part of a large Houston-headquartered publicly traded company, Comfort Systems USA, with a solid reputation built on outstanding value, integrity, and customer focus.We offer our customers and employees the best of both worlds: a small company feel with the resources, talent, process, and international reach of a large company.

TAS delivers innovative packaged modular systems that are engineered and manufactured in one of our Houston, TX facilities and utilized in data centers, power, and commercial/industrial utility system applications. TAS has successfully delivered and commissioned over 520 packages to over 33 countries. The company is headquartered in Houston, TX and has five ISO 9001 certified manufacturing facilities in Houston, encompassing 1.2m sq. feet with proximity to major shipping ports and interstate highways. TAS manages all logistics and transportation facilitating accelerated construction at customer's facilities.

TAS' fastest growing business is the data center market. By applying deep expertise in cooling, thermodynamics, and power, TAS has developed an entire product line that revolutionizes data center delivery.

With our tremendous market potential, advanced technological systems, entrepreneurial culture as well as a talented and productive workforce, we continue to set and exceed aggressive market penetration and financial goals. More information is available on the company website at: www.tas.com.

IMPORTANT NOTICE: TAS has a tobacco-free workplace policy, under which individuals are not allowed to smoke or use tobacco or nicotine products on the TAS premises, while conducting TAS business off premises or take "smoking" breaks during working hours. "smoking" and "tobacco or nicotine products" includes, but is not limited to, product such as cigarettes, e-cigarettes, cigars, pipes, vaping, all forms of smokeless tobacco (chewing tobacco, snuff, dip) and clove cigarettes

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Applications and resumes will be kept on file for a limited time and that the Company is under no duty or obligation to contact applicants if they are not selected for the job applied for or if other jobs become available in the future. Applicants that desire to apply for a job that becomes available at the Company in the future, should submit a new employment application or resume.

TAS Energy Inc. guarantees equal employment opportunity to all qualified applicants. All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.