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Customer Service Project Manager Jobs in Rowlett, TX

Mantis Innovation

BMS Service Project Manager

Dallas, TX

$115K - $130K/yr

This role manages a team of BMS Service Technicians who diagnose, troubleshoot, repair, commission ... Lead daily activities of BMS Service Technicians across assigned service projects and customer ...

Hunt

Corporate Services Project Manager

Dallas, TX · On-site

Superior customer service skills and orientation. * Ability to plan and manage multiple projects under time constraints. * Ability to multitask and work without direct supervision. * Excellent ...

New

Hunt

Corporate Services Project Manager

Dallas, TX · On-site

Superior customer service skills and orientation. * Ability to plan and manage multiple projects under time constraints. * Ability to multitask and work without direct supervision. * Excellent ...

New

EnerSys

Project Manager Service II

Carrollton, TX · On-site

With a focus on customer service, this position provides management oversight for all phases of the construction project, including coordinating workers, materials, and equipment. The Project Manager ...

EnerSys

Project Manager Service II

Carrollton, TX

With a focus on customer service, this position provides management oversight for all phases of the construction project, including coordinating workers, materials, and equipment. The Project Manager ...

Loenbro

Project Manager

Dallas, TX · On-site

Project Management Location: Dallas, TX On-site Reports to: Regional Manager Employment Type ... customers across the U.S. Our service offerings include Critical Electrical, Mechanical ...

Loenbro

Project Manager

Dallas, TX · On-site

Project Management Location: Dallas, TX On-site Reports to: Regional Manager Employment Type ... customers across the U.S. Our service offerings include Critical Electrical, Mechanical ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Rowlett, TX

Customer Service Project Manager information

See Rowlett, TX salary details

$32.7K

$81.6K

$102.3K

How much do customer service project manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer service project manager in Rowlett, TX is $81,583.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,100.00 and $93,800.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Rowlett, TX are hiring for Customer Service Project Manager jobs?

Cities near Rowlett, TX with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you

Customer Service & Project Administrative Assistant

ThreePDS Inc.

Dallas, TX • On-site

$17 - $21.75/hr

Other

Re-posted 7 days ago

Job description

Customer Service & Project Administrative Assistant
Location: Dallas, TX 75206
Duration: 6-Month Contract (Potential for Extension)
Schedule: Full-Time | Monday-Friday
About the Opportunity
We're seeking a highly organized and customer-focused Customer Service & Project Administrative Assistant to support our Design and Project Management team. This role combines customer service, administrative support, project coordination, and operations support in a fast-paced environment.
You'll play an important role in ensuring projects move efficiently by coordinating documentation, supporting project managers, communicating with internal teams, and maintaining accurate project information. If you enjoy staying organized, solving problems, and balancing multiple priorities while providing outstanding customer service, this is an excellent opportunity to grow your career.
This position is a 6-month contract with the potential for extension and future long-term opportunities for high-performing individuals.
Work Schedule
Monday-Friday
Typical office hours are 8:00 AM - 4:00 PM, with flexibility in start times as long as performance expectations are met.
Responsibilities
  • Provide exceptional customer service to both internal business partners and external customers.
  • Coordinate multiple projects while balancing competing priorities and meeting established deadlines.
  • Investigate and resolve MobileTC/WaAM tickets, routing requests to the appropriate design teams as needed.
  • Communicate with operations teams regarding rejected orders and obtain necessary clarification to ensure timely resolution.
  • Review, distribute, and assign daily load sheets to Project Managers.
  • Set up new projects within WMIS, FRAMME, and other internal design systems.
  • Prepare project documentation and job packets for Project Managers.
  • Monitor project progress and provide workload reporting to supervisors as requested.
  • Generate reports and maintain accurate project documentation and records.
  • Support process improvement initiatives that enhance workflow efficiency and operational performance.
  • Assist with cross-functional projects designed to improve team productivity and business processes.
  • Learn and utilize proprietary systems for scheduling, reporting, dispatching, and ticket management.
  • Handle high-volume communications with professionalism, accuracy, and attention to detail.
Qualifications
  • 1-2 years of experience in an administrative, customer service, project support, operations support, or related role.
  • Strong customer service and communication skills with the ability to build positive working relationships.
  • Ability to prioritize multiple assignments in a fast-paced, deadline-driven environment.
  • Excellent organizational skills and exceptional attention to detail.
  • Strong analytical and problem-solving abilities.
  • Comfortable handling high-volume workloads while maintaining accuracy.
  • Ability to quickly learn proprietary software and internal business systems.
  • Self-motivated with the ability to work both independently and collaboratively.
Preferred Qualifications
  • Experience with performance management, reporting, or data analysis.
  • Knowledge of process improvement methodologies; Lean Six Sigma training is a plus.
  • Beginner to intermediate proficiency with:
    • Microsoft Excel
    • Microsoft Word
    • Microsoft PowerPoint
    • Microsoft Access
    • SharePoint
  • Experience working with project tracking, scheduling, or workflow management systems is preferred.

What We're Looking For
The ideal candidate is organized, adaptable, and enjoys supporting both customers and internal teams. You're someone who can confidently manage multiple priorities, communicate effectively across departments, and help keep projects moving forward. You take pride in your attention to detail, enjoy learning new systems, and look for ways to improve processes and create efficiencies.
Why Join Us?
This is an excellent opportunity to join a collaborative team where you'll gain valuable experience supporting project management and business operations. You'll work alongside experienced professionals, contribute to meaningful projects, and develop skills that can lead to future career growth within the organization.
ThreePDS logo

About ThreePDS

Sourced by ZipRecruiter

At ThreePDS, our mission is to provide the highest quality staffing solutions on a contract and/or permanent basis within the framework of a highly personalized and transparent approach. Our mission is to provide the highest quality staffing solutions on contract and or permanent basis within the framework of a highly personalized and transparent approach. We Partner with Clients and Candidates alike to provide the highest level of service to achieve a common goal.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Addison, TX, US

Year founded

2003

Social media

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