ZipRecruiter

Log In

1

Customer Service Project Manager Jobs in Addison, TX

Mantis Innovation

BMS Service Project Manager

Dallas, TX

$115K - $130K/yr

This role manages a team of BMS Service Technicians who diagnose, troubleshoot, repair, commission ... Lead daily activities of BMS Service Technicians across assigned service projects and customer ...

Hunt

Corporate Services Project Manager

Dallas, TX · On-site

Superior customer service skills and orientation. * Ability to plan and manage multiple projects under time constraints. * Ability to multitask and work without direct supervision. * Excellent ...

New

Hunt

Corporate Services Project Manager

Dallas, TX · On-site

Superior customer service skills and orientation. * Ability to plan and manage multiple projects under time constraints. * Ability to multitask and work without direct supervision. * Excellent ...

New

Nokia

Customer Project Manager

Coppell, TX

$80K - $103K/yr

The Customer Project Manager has the responsibility to successfully manage the implementation of projects, on-time, within defined scope, on budget as defined in the As-sold Cost Baseline, improving ...

Nokia

Customer Project Manager

Coppell, TX · On-site

$107K - $200K/yr

The Customer Project Manager has the responsibility to successfully manage the implementation of projects, on-time, within defined scope, on budget as defined in the As-sold Cost Baseline, improving ...

EnerSys

Project Manager Service II

Carrollton, TX · On-site

With a focus on customer service, this position provides management oversight for all phases of the construction project, including coordinating workers, materials, and equipment. The Project Manager ...

EnerSys

Project Manager Service II

Carrollton, TX

With a focus on customer service, this position provides management oversight for all phases of the construction project, including coordinating workers, materials, and equipment. The Project Manager ...

next page

Showing results 1-20

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Addison, TX

Customer Service Project Manager information

See Addison, TX salary details

$35.3K

$88K

$110.4K

How much do customer service project manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer service project manager in Addison, TX is $88,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,900.00 and $101,200.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Addison, TX are hiring for Customer Service Project Manager jobs?

Cities near Addison, TX with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Addison, TX as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $88,023 per year, or $42.3 per hour.

Service Project Manager

Trane Technologies plc

Fort Worth, TX • On-site

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Trane Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 302 frontline employees who took The Breakroom Quiz

137th of 544 rated manufacturers

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
What's in it for you:
Trane Technologies in Ft. Worth, TX is hiring a Service Project Manager to join our team. In this role you will be a key team member on our Service Sales team, and responsible for quoting and entering service work, ordering parts and necessary supplies, and ensuring that all service work is scheduled and executed.
What you will do:
  • Responsible for timely completion of assigned projects, financial performance, and the highest level of customer satisfaction.
  • Plan and analyze assigned projects, establish schedules, project parameters, and set procedures to accomplish system objectives, involving complex service applications.
  • Create estimates and generate proposals. Entering projects, ordering parts, tracking parts, scheduling labor internally and with customer, reviewing completion of projects and billing coordination.
  • Responsible for entering service estimates, issuing purchase orders, and generating work orders.
  • Manage service projects from estimate to completion.
  • Receive and qualify subcontractor proposals. Assist Sales develop projects as needed.
  • Communicates with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff. Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
  • Ensure that all assigned staff and subcontractors are working in a safe manner per Trane and OSHA policies.
  • Less than 5% travel to customer job sites is required.

What you will bring:
  • Bachelor's degree or equivalent combination of education and experience.
  • Minimum two (2) years' experience in HVAC project management or HVAC field service/installation work required.
  • Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
  • Experienced and knowledgeable in contracting processes and estimating associated with the installation of HVAC systems and managing subcontractors preferred.
  • Computer skills are essential.
  • Highly organized and strongly customer service oriented.

Annual Base Salary Range or Hourly Base Pay Range:
$91,516.66 - $128,379.99
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Trane Technologies logo

About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

View All Trane Technologies Jobs

Apply