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Customer Service Project Manager Jobs in Paterson, NJ

Edison Report

Project Manager with FLOS

Manhattan, NY · On-site

$75 - $90/hr

This role will work closely with Sales, Customer Service, Engineering, and Operations to support project execution from purchase order through project completion. The Project Manager will support ...

EnerSys

Project Manager Service II

Boonton, NJ

We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in ... The Project Manager II Service typically manages multiple higher-revenue projects with a total ...

Ogc Global

Customer Experience Project Manager

Manhattan, NY · On-site +1

$89K - $114K/yr

Partner with client teams including Marketing, Product, Operations, Customer Service, and Analytics ... Manage meeting agendas, action logs, project documentation, and status reporting * Coordinate ...

Project Resources Group

Project Manager

New York, NY · On-site

$80K - $83K/yr

Outside Plant Damage Cost Recovery Services With 20+ offices and 825+ employees nationwide, we ... Identify and resolve project challenges while maintaining a strong focus on customer satisfaction.

E Logic

Project Manager

Manhattan, NY · On-site

The ideal candidate will possess strong leadership experience managing structured cabling, fiber optic, low-voltage communications, and emergency response service projects in commercial or industrial ...

Barrow Wise Consulting

Project Manager

New York, NY · On-site

The Project Manager will support Barrow Wise's NYC Department of Social Services project and perform the following duties: * Develop comprehensive project management plans * Lead the planning and ...

Barrow Wise Consulting

Project Manager

New York, NY · On-site

The Project Manager will support Barrow Wise's NYC Department of Social Services project and perform the following duties: * Develop comprehensive project management plans * Lead the planning and ...

CP Engineers

Construction Project Manager

Sparta, NJ · On-site

$110K - $135K/yr

Our Construction Services Group supports owners, agencies, municipalities, utilities, and private ... Project Management & Operations: Manage day-to-day construction services projects, ensuring work ...

CP Engineers

Construction Project Manager

Sparta, NJ · Hybrid

$110K - $135K/yr

Our Construction Services Group supports owners, agencies, municipalities, utilities, and private ... Project Management & Operations: Manage day-to-day construction services projects, ensuring work ...

CP Engineers

Construction Project Manager

Sparta, NJ · On-site

$110K - $135K/yr

Our Construction Services Group supports owners, agencies, municipalities, utilities, and private ... Project Management & Operations: Manage day-to-day construction services projects, ensuring work ...

S&P Global

Technical Project Manager

Manhattan, NY · On-site

Traiana services) offered within the FX&S pillar at OSTTRA • Hand over to the operations teams ... customer • Finalising readiness to migrate to production, and liaising with the relevant ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Paterson, NJ

Customer Service Project Manager information

See Paterson, NJ salary details

$37.1K

$92.5K

$116K

How much do customer service project manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer service project manager in Paterson, NJ is $92,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,900.00 and $106,300.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Paterson, NJ are hiring for Customer Service Project Manager jobs?

Cities near Paterson, NJ with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Paterson, NJ as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $92,525 per year, or $44.5 per hour.

BMS Service Project Manager

Mantis Innovation

Newark, NJ

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

About Mantis

We help organizations improve how their buildings perform by bringing together energy, facility operations, and sustainability into one connected approach. At Mantis, our teams work across the full lifecycle of a facility-from planning and design to field execution and long-term asset management-across commercial and industrial portfolios, data centers, and complex mechanical systems.

Our work spans four core areas: Building Controls, Energy Efficiency, Energy Advisory, and Facility Management-covering HVAC/mechanical optimization, BMS/BAS and EPMS controls, lighting system upgrades, energy brokerage, roofing and building envelope assessments, construction management, and more.

Whether you're in sales, engineering, construction/project management, field operations, corporate, or technology, you'll play a role in delivering these solutions and helping clients improve facility performance.

Summary
The BMS Service Project Manager leads day-to-day service operations and service-related project execution for building automation systems in data centers and other mission-critical environments. This role manages a team of BMS Service Technicians who diagnose, troubleshoot, repair, commission, and optimize control systems across customer sites.

The position is responsible for coordinating technician deployment, supporting escalated technical issues, ensuring service work is completed safely and efficiently, and maintaining accurate tracking of service project progress. The role provides field leadership and technical support while partnering with the Construction Manager, BMS Service, on project planning, customer communication, and operational priorities. This role requires 50%+ overnight travel across the country for service repair projects.
Outcomes
    90% of service work completed within committed timelines 
    90% first-time resolution rate on assigned service projects and escalated service calls 
    97% quality acceptance rate with minimal callbacks or rework 
   100% of service documentation and reporting submitted accurately and on time 
   Monthly labor forecast accuracy within +/- 5% 
   Demonstrates accountability, technical leadership, and sound judgment during service events and system outages
Responsibilities
Service Operations & Execution:

   Lead daily activities of BMS Service Technicians across assigned service projects and customer sites
   Coordinate technician scheduling, dispatch, and resource allocation to support service commitments
   Monitor service progress and ensure work is completed safely, efficiently, and in accordance with company standards
   Support execution of service projects, repairs, commissioning activities, system upgrades, and corrective actions
   Track project milestones, labor utilization, and service completion status
   Escalate resource constraints, schedule risks, and customer-impacting issues to the Construction Manager
 
Technical Leadership:

   Serve as the primary technical escalation point for technicians on complex controls issues
   Support or perform advanced troubleshooting of BMS hardware, software, controllers, integrations, and networks when required
   Review root-cause analysis and corrective actions for recurring system issues
   Validate commissioning activities, programming changes, and system modifications
   Ensure service documentation and technical records are completed accurately and consistently
   Promote troubleshooting best practices and continuous technical development across the team
 
Project & Administrative Coordination:

   Maintain service schedules, work-order status, documentation, and project reporting
   Support forecasting, labor planning, and budget tracking for assigned service work
   Identify potential change-order opportunities and communicate them to management
   Coordinate equipment, materials, subcontractors, and internal resources needed to complete service activities
   Ensure all service records, reports, and closeout documentation are submitted accurately and on time
 
Customer Communication & Team Leadership:
   Coordinate service updates, outage communications, and project status information with customers and internal stakeholders
   Partner with the Construction Manager on escalated customer concerns and service recovery efforts
   Ensure customers receive timely communication regarding service progress and issue resolution
   Coach, develop, and support BMS Service Technicians through field leadership, training, and mentorship
   Reinforce quality, safety, and documentation standards across all service activities
Minimum Qualifications
   4-7 years of BMS, BAS, HVAC controls, or building automation experience 
   1-3 years leading technicians, crews, or field service operations 
   Experience creating and upholding Method of Procedures (MOPs) to manage projects.
   Experience coordinating service projects, work orders, schedules, and field resources 
   Advanced troubleshooting capability across controls systems, networks, and integrations 
   Experience working in data centers, mission-critical facilities, healthcare, or similar environments
Working Conditions/Physical Requirements
  • Work environment: Hybrid role across office and field environments supporting active construction and retrofit projects
  • Physical requirements:
    • Sitting, standing, and occasional site visits
    • Ability to review field conditions and coordinate with site teams
  • Schedule expectations:
    • Standard working hours with project-driven variability
    • Travel required based on project portfolio
Disclaimers

This position description describes the general nature and level of work expected for this role. It is not intended to be a complete list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs, client demands, system changes, or economic conditions. Employees are expected to perform other job-related duties as assigned. 

$115,000 - $130,000 a year
Base Salary

Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
 
What else can we offer you?
We offer a fantastic lineup of benefits, including Medical, Dental, Vision, FSA, HSA, 401k Matching, Paid Vacation, Paid Sick, Paid Holidays, Paid Parental Leave, Paid Short Term & Long Term Disability, Tuition Reimbursement, and a flexible hybrid work schedule (for office-based employees). Working at Mantis also brings tremendous professional development opportunities that allow you to make a real impact on both the company and your career!
 
Not sure you meet every single requirement?
Studies show that women and individuals from underrepresented groups often hesitate to apply unless they check every box. At Mantis, we're committed to building an inclusive and equitable team-so if this role excites you, we'd love to hear from you, even if your experience doesn't match every single qualification.
 
Mantis Innovation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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