Customer Service Project Manager Jobs in Dover, NJ

Customer Service Project Manager - Data Centers
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We strive to transform the everyday for our customers, employees, and society by:

• Trusting and empowering our leaders to act as owners, directing their teams, and innovating to succeed.
• Communicating openly and honestly to learn from our failures and celebrate our successes.
• Recognizing individual and team achievements frequently
• Our focus on investment in our team members, offering a wide variety of internal and external development opportunities.
• Our commitment to diversity, equity, and inclusion

Transform the everyday with us!
About Smart Infrastructure - Electrification and Automation:
The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow's power grid!
Siemens Project Management Office (PMO) is looking for a Customer Services (CS) Project Manager to join our Data Centers team. This position can be remote based out of Wendell, NC.
Role Description:
As a CS Project Manager, you will be responsible for the successful execution of projects, from project initiation through final closeout. You will work in a matrix style organization requiring excellent coordination skills and the ability to manage competing priorities. Headquartered in Wendell, NC, the EA PMO executes a diverse portfolio of projects, and this position will be focused on service solutions within our Customer Services business. This role comes with ample opportunities for growth, reflective of Siemens mission to empower people with a growth mindset. As a customer facing team, we keep customer satisfaction at the forefront as we manage large projects in a fast-paced environment.

• Project Management: Manage projects from inception to completion, ensuring safety, budget, schedule, quality, and performance objectives are met.
• Communication & Stakeholder Management: Communicate effectively with team members, stakeholders, and management, providing regular updates and managing customer expectations throughout the project lifecycle.
• Resource Management: Identify, assign, and manage project resources, including engineering, field personnel, vendors, and 3rd-party services.
• Risk Management: Proactively identify project risks, develop mitigation strategies, and monitor/control 3rd-party vendors to ensure contract adherence.
• Financial Leadership: Track project budget, schedule completion, and perform monthly revenue forecasting.
• Contract Management: Review and understand contractual obligations, manage change orders, and participate in vendor negotiations.
• Quality & Process Improvement: Develop project execution plans like quality & testing plans, schedules, and risk registers. Implement recovery plans to address performance issues.
• Collaboration & Relationship Building: Collaborate with internal/external teams and clients to develop site schedules, maintain client relationships, and provide "Lessons Learned" feedback to improve project offerings.

You'll win us over by having the following qualifications:
Basic Qualifications:

• Bachelor's Degree or equivalent combination of education and experience.
• 5+ years of direct service project management experience.
• 5+ years of written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status and issues to internal and external Customers.
• Applicants must be authorized for employment in the U.S. without the need for employer sponsored work authorization now or in the future.

Preferred Skills and Experience:

• PMP certification - while not required immediately for this role, for those who do not have it already, obtaining PMP certification is required within 1 year of employment
• A degree in engineering or construction management
• Experience in specific industry related to service project e.g., field service, EPC projects, construction, energy, manufacturing
• An understanding of medium and/or high voltage electrical equipment
• An understanding of datacenter construction projects
• Experience with MS Project or other relevant scheduling software
• Strong leadership skills with experience in leading cross-functional project teams
• Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external Customers.

About Smart Infrastructure - Electrification and Automation:
The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of today's and tomorrow's power grid!
Our Commitment to Diversity, Equity, and Inclusion:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
You'll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $74,970 - $128,520 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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