Customer Service Project Manager Jobs in Dover, NJ

Project Manager

As Boingo's Project Manager you'll take charge of projects to fulfill our agreements with a variety of venues. You'll manage the implementation of DAS projects from sales to successful rollover to O&M phase and you will work closely with site owners, general contractors, managers, cellular carrier reps, and your Boingo colleagues. You'll manage the daily direction of all project-related activities that pertain to our agreements with cellular carriers and venue managers. (e.g., airport authorities, building management, municipalities, etc.)

This role is based on-site at Newark Airport (EWR), with occasional travel to our Rockefeller Center office, as well - several times per month. 

Now is a great time to join Boingo, as we celebrate 25 years of innovation!

Responsibilities

• Team-lead responsibility for the design, construction, test, and launch of DAS systems in select venues
• Review executed Host Agency contracts, Carrier Agreements, contractors and subcontracts, etc.
• Prepare Project Plans and set up project teams; work and coordinate with the NYC based PM team
• Manage and coordinate day to day construction activities related to all on-site implementation and operations work in accordance with Agreements, Contracts and Project Plans
• Work directly with host facility representatives to establish and maintain cooperative relationships
• Support the discovery, review, and evaluation of all potential service sub-contractors
• Follow Program Control's Project Tracking and Reporting Process, including Program & Project Review Presentations 
• Establish Preventative & Emergency Maintenance Plans
• On-site management of all Boingo field personnel, contractors & subcontractors
• Coordinate and oversee of all project management work schedules and weekly look-a-heads
• Manage all coordination effort between Host Agency Project Managers and General Contractors, various trade labor contractors, engineering firms, etc. 
• Serve as the first contact for contract compliance
• Coordinate and oversee all acceptance testing
• Work directly with vendors in areas of documentation, spares, support, upgrades, commissioning, ATP and maintenance

Requirements

• 7 + years of experience in telecommunications industry management.
• Experience in working with telecom companies and host agencies is required.
• A solid grasp of project management functions.
• A professional demeanor and the ability to interface directly with senior company management is a must.
• Must be able to manage a diverse group of subcontractors and employees and effectively perform and manage multiple tasks concurrently.
• Experience and moderate knowledge of RF distribution systems and fiber optic systems is required.
• The ability to pass a 10-year FBI background check to obtain a SIDA badge.

Meet Boingo

Boingo Wireless is one of the world's leading providers of connectivity solutions, powering wireless networks in airports, transit hubs, military bases, stadiums, and commercial properties. We design, build, and manage secure, high-performance DAS, Wi-Fi, private networks, and small cell systems that keep people and businesses connected wherever they are. 

At Boingo, we don't just follow the latest technology trends, we help shape them. Our team is driven by a culture of innovation, collaboration, and customer success, with a proven track record of delivering solutions that meet the evolving demands of connected environments. 

We offer a generous package of benefits and perks, including health, dental, vision, a bonus plan, 401(k) match, gym & phone reimbursement programs, tuition reimbursement - and more!  The starting pay range for this position is $104,650 to $131,100 per year. The pay actually offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge and experience, among other factors.  Boingo also offers an annual bonus plan as part of the compensation package, as well as a full range of medical, dental, vision, financial, and other benefits.  We have a great office space in the heart of the city, at Rockefeller Center.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

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