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Customer Service Project Manager Jobs in Dover, NJ

CACI

Project Manager

Florham Park, NJ

Our project management team supports full-service development contracts, including procuring and ... Ability to travel to support team or customer meetings as needed, approximately twice per year.

Nutanix

Project Manager

Mountainside, NJ · On-site

$125 - $150/hr

... services to internal and external customers in order to gain recognition and customer ... project order management and customer serviceTravel 25% of the timeThe expected annual salary range ...

Eos Energy Enterprises, Inc.

Project Manager

Edison, NJ · On-site

$125 - $150/hr

... Field services & Quality.* Manage a matrixed project team.* Develop and maintain a detailed ... Facilitate project schedules & resolve problems as necessary to deliver on customer expectations ...

High Industries

Project Manager

Newark, NJ · On-site

The Project Manager will be responsible for all aspects of sales support and project management for ... Developing and enhancing customer relationships through the delivery of excellent service and ...

Hillmann Consulting LLC

Project Manager

NJ · On-site

$92K - $105K/yr

Description Join Our Team as a Project Manager for our Building Sciences projects! Are you ready to ... You should possess excellent organizational skills and a strong commitment to customer service and ...

Hillmann Consulting, LLC

Project Manager

Union, NJ · On-site

Join Our Team as a Project Manager for our Building Sciences projects! Are you ready to elevate ... You should possess excellent organizational skills and a strong commitment to customer service and ...

The High Companies

Project Manager

Newark, NJ · On-site

The Project Manager will be responsible for all aspects of sales support and project management for ... Developing and enhancing customer relationships through the delivery of excellent service and ...

Integrated Resources INC

Project Manager

Raritan, NJ · On-site

... Customer Service, Customer Technical Services, Product Management and other organizations as ... Project Management Demonstrated project management skills - objectives, scoping, deliverables ...

TMS

Project Manager

Iselin, NJ · On-site

USA/ Canada- Remote Role Summary We are looking for an experienced Project Manager to lead customer implementation projects involving SQL, Java, networking, Active Directory/LDAP, Windows ...

Uhlmann USA

Project Manager

Montville, NJ · On-site

... service offering across the entire life cycle supports smooth operations and helps customers ... Role Description The Project Manager's responsibilities include planning and overseeing projects to ...

Boingo

Project Manager

Newark, NJ · On-site

$104K - $131K/yr

Support the discovery, review, and evaluation of all potential service sub-contractors * Follow ... Our team is driven by a culture of innovation, collaboration, and customer success, with a proven ...

Boingo

Project Manager

Newark, NJ · On-site

$104K - $131K/yr

Support the discovery, review, and evaluation of all potential service sub-contractors * Follow ... Our team is driven by a culture of innovation, collaboration, and customer success, with a proven ...

FreezPak Logistics

Customer Service Manager

Elizabeth, NJ · On-site

$60 - $80/hr

Customer Service Manager Management Elizabeth, NJ, US 6 days ago Requisition ID: 1628 Salary Range: $65,000.00 To $75,000.00 Annually Join the Pak as a Customer Service Manager Location: Elizabeth, N ...

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Showing results 21-40

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Dover, NJ

Customer Service Project Manager information

See Dover, NJ salary details

$37.4K

$93.2K

$116.8K

How much do customer service project manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer service project manager in Dover, NJ is $93,161.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $107,100.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Dover, NJ are hiring for Customer Service Project Manager jobs?

Cities near Dover, NJ with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Dover, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $93,161 per year, or $44.8 per hour.

Project Manager

Vibration Mountings and Controls Inc

Bloomingdale, NJ • On-site

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

Job Type
Full-time
Description
VMC Group is seeking an experienced and highly motivated Project Manager to lead strategic, operational, and cross-functional initiatives across VMC Group and its operating companies. The Project Manager will be responsible for bringing structure, accountability, and visibility to high-priority initiatives across the organization. This individual will work closely with leaders across Operations, Engineering, Sales, Finance, Human Resources, IT, and other functional areas to ensure projects are clearly defined, effectively executed, and aligned with the Company's strategic objectives.
This is a highly visible role requiring an individual who can operate comfortably at both the strategic and tactical levels. The successful candidate will be a strong project leader who can take an initiative from concept through implementation, coordinate multiple stakeholders, identify obstacles, drive accountability, and communicate progress and risks to leadership.
Responsibilities not limited to:
Strategic Project Management
  • Lead strategic and operational projects across VMC Group and its operating companies.
  • Translate business priorities into clearly defined project plans, objectives, milestones, deliverables, and timelines.
  • Manage projects from initiation through implementation and closeout.
  • Establish project priorities, ownership, dependencies, and measures of success.
  • Monitor project performance and ensure initiatives remain aligned with Company objectives.
  • Identify opportunities to improve execution, efficiency, profitability, and organizational effectiveness.
Cross-Functional Leadership
  • Lead projects involving multiple functions and operating companies.
  • Coordinate teams across Operations, Engineering, Sales, Finance, HR, IT, and other departments.
  • Establish clear roles, responsibilities, deadlines, and accountability for project participants.
  • Facilitate project meetings and ensure action items and commitments are completed.
  • Build alignment among stakeholders with competing priorities.
  • Influence and drive results without having direct authority over project team members.
Operations & Business Improvement
  • Lead initiatives focused on operational efficiency, process improvement, cost reduction, quality, customer service, and organizational effectiveness.
  • Work with operating company leaders to identify process gaps and develop practical solutions.
  • Support standardization and best-practice sharing across VMC Group companies where appropriate.
  • Develop project metrics and reporting to measure the impact of improvement initiatives.
  • Identify opportunities to improve communication, workflow, productivity, and accountability.
Project Reporting & Communication
  • Provide leadership with concise, accurate, and timely project updates.
  • Develop project dashboards, status reports, and presentations.
  • Communicate project accomplishments, upcoming milestones, risks, issues, resource requirements, and decisions requiring leadership attention.
  • Proactively escalate issues and provide recommendations and potential solutions.
  • Maintain visibility across the Company's portfolio of strategic initiatives.
Project Governance & Process
  • Establish consistent project management practices, tools, templates, and reporting.
  • Maintain project schedules, action-item logs, risk registers, budgets, and other project documentation.
  • Develop standardized processes for project initiation, planning, execution, reporting, and closeout.
  • Track project dependencies and ensure potential conflicts are identified early.
  • Establish appropriate project KPIs and success measures.

Requirements
  • Bachelor's degree in Business, Project Management, Operations, Engineering, or a related field preferred.
  • 5+ years of progressive project management experience, preferably within manufacturing, industrial, engineering, or a multi-business environment.
  • Demonstrated experience leading complex, cross-functional projects from concept through implementation.
  • Experience working with senior leaders and cross-functional teams.
  • Strong understanding of project planning, scheduling, risk management, stakeholder management, and change management.
  • Strong analytical, organizational, problem-solving, and communication skills.
  • Ability to manage multiple priorities and projects simultaneously.
  • Advanced proficiency in Microsoft Office, Asana, Monday.com etc.
  • Experience with ERP/MRP systems and business-process improvement initiatives preferred.

Preferred Experience
  • PMP certification or equivalent project management experience.
  • Manufacturing or engineered-products experience.
  • Experience working across multiple business units or operating companies.
  • ERP implementation, optimization, or integration experience.
  • Lean Six Sigma or continuous improvement experience.
  • Experience with organizational change management.
  • Experience developing dashboards and project portfolio reporting.
  • Experience managing projects involving technology, operations, process improvement, or business transformation.

At VMC Group and companies we believe in supporting our employees both professionally and personally. When you join our team, you gain more than just a job - you gain access to a range of benefits designed to promote your well-being, growth, and financial security.
  • Health, dental and vision insurance
  • 401K with company match
  • Life Insurance
  • Flexible Spending Accounts
  • Generous annual time off policy
  • 12 Company-Paid holidays
  • A Solid Wellness Program to support your personal health goals
  • Professional development opportunities

Join our team and build a rewarding career where your contributions are valued and your growth is supported. Be a part of a fast-growing, technology-driven manufacturing company - APPLY TODAY!
We provide equal employment opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
Salary Description
90,000 to 100,000 yearly

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