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Customer Service Project Manager Jobs in Philadelphia, PA

Wachter, Inc.

Service Project Manager

Mount Laurel, NJ

$65K - $80K/yr

The Service Project Manager will oversee customer accounts, coordinate service delivery, support and develop field teams, and drive operational success through strong communication, organization, and ...

Wachter, Inc.

Service Project Manager

Mount Laurel, NJ · On-site

The Service Project Manager will oversee customer accounts, coordinate service delivery, support and develop field teams, and drive operational success through strong communication, organization, and ...

Oliver, Inc.

Customer Care Representative

Trevose, PA · On-site

$15 - $20.50/hr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order ...

GrayMatter

Project Manager

Philadelphia, PA

The Project Manager serves as the main point of contact on projects for GrayMatter clients. This ... Excellent customer service attitude, attention to detail, high level of organizational skills, and ...

Agilent

Field Project Manager

Philadelphia, PA · On-site +1

$116K - $182K/yr

... service projects. This is a highly hands-on, field-based position requiring active engagement at ... Coordinating with customers and stakeholders to align expectations and execution * Leading on-site ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Philadelphia, PA

Customer Service Project Manager information

See Philadelphia, PA salary details

$36.8K

$91.8K

$115K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Philadelphia, PA is $91,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,200.00 and $105,400.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What cities near Philadelphia, PA are hiring for Customer Service Project Manager jobs?

Cities near Philadelphia, PA with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Philadelphia, PA as of August 2026, with employment types broken down into 84% Full Time, 8% Temporary, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $91,754 per year, or $44.1 per hour.

Service Project Manager

Wachter, Inc.

Mount Laurel, NJ

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Wachter rating

8.6

Company rating: 8.6 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is currently seeking an experienced Service Project Manager to join our team in our Mt. Laurel, NJ office. This role is ideal for a proven leader with experience managing service operations within the voice/data, security, low voltage, or electrical industries.

The Service Project Manager will oversee customer accounts, coordinate service delivery, support and develop field teams, and drive operational success through strong communication, organization, and problem-solving skills.

We are looking for a self-motivated, dependable leader who thrives in a fast-paced environment, takes ownership, and is committed to delivering exceptional service to both customers and team members.

At Wachter, we believe in building long-term relationships and investing in our people. We offer competitive pay, a comprehensive benefits package, and opportunities for career growth with a company that values teamwork, innovation, and excellence.

Benefits package: Company Paid!
  • Medical, Dental, Prescription & Vision Benefits 
  • Life, AD&D, and LTD insurance 
  • Paid Vacation and Holidays 
  • Company-Matched 401K and IRA Retirement Savings 
Requirements:
  • High School diploma or equivalent required.  Bachelor's Degree preferred.
  • Project management and or service account management experience required.  
  • At least 2 years of experience managing projects. 
  • Strong supervisory and people management skills, including selection, training, and development.
  • Experienced in managing high-ticket volume service accounts.
  • Thrives in High-Pressure Environments: Comfortable working in a fast-paced, sometimes unpredictable setting where priorities can shift rapidly.
  • Calm Under Pressure: Maintains professionalism, clear communication, and sound decision-making even when things get hectic.
  • Electrical and Service Channel experience required. 
  • Experience in any of the following fields is a Must: CAT5, Telecommunications, Fiber, Construction, or Structure Cabling IT. 
  • Experience working with engineered drawings, bid specifications, and construction take-offs is helpful. 
  • Possess highly developed conflict resolution skills.
  • Able to motivate and influence others.
  • Champion of change in support of management initiatives.
  • Proficient with the use of computers, including email, spreadsheets, and Microsoft Office programs, especially Outlook, Excel, and Word. 
  • Excellent customer relationship and communication skills; verbal and written. 
  • Exceptional Multi-Tasking Ability: Can seamlessly manage multiple projects, deadlines, and stakeholder expectations without losing focus or quality.
  • Strong Organizational Skills: Uses systems and processes to bring structure to ambiguity and keep teams aligned.
  • Ability to prioritize tasks. 
  • Must type at least 40 WPM. 
  • Project Management experience in Construction, Technology, or related fields is helpful. 
Responsibilities:
  • Manage and grow the Service Team to ensure that specific service practices, procedures, and expectations are met, and that team members are fulfilling their assigned responsibilities.
  • Challenges others to develop as leaders while serving as a role model and mentor.
  • Inspires coworkers to attain goals and pursue excellence. 
  • Oversee daily operational tasks, including performing employee interviews, hiring, assigning resources, and payroll approval.
  • Develop, execute, and adjust service account plans which include communications, documentation, and reporting.
  • Responsible for risk and issues management, contingency, change control, schedule, resource management, service level agreement (SLA), training, and quality control plans.
  • Manage the development of SLA documentation in conjunction with Sales, Engineering, and Client representatives.
  • Plan, grow, oversee, and direct high-volume commercial service accounts.
  • Identify opportunities for improvement, provide constructive feedback, and implement necessary changes to improve team performance.
  • Manage various internal and external resources in a matrix organization while ensuring profitability and strict time constraints are maintained.
  • Identify important milestones, reporting formats, and reporting schedules for reviewing success in meeting client SLA and management expectations.
  • Act as the primary point of contact with clients for ongoing service endeavors and new business opportunities.
  • Create bid sheets and contractual proposals for projects.  
  • Order all materials and equipment for projects.  
  • Perform quality and safety audits to ensure the quality of all materials and equipment. 
  • Provide weekly and monthly financial forecasting and revenue projection reports. 
  • Provide logistical project support. 
  • Create and maintain project files. 
  • Manage project scheduling and billing. 
  • Manage the process of sourcing, evaluating, and estimating selected bid opportunities. 
  • Create a budget for each electrical account; monitor the budget, resources, and all project progress.
  • Maintain a high standard of quality and professionalism. 
  • Communicate difficult and sensitive information tactfully.
  • Manage & delegate through team resources. 
  • Remain at the forefront of emerging industry practices. 
  • Oversee the day-to-day communication with customers, essentially representing the face of Wachter. 
  • Review all customer specifications, contracts, and cost estimates.
  • Communicate effectively and collaborate with internal and external stakeholders, customers, technicians, sales team, other departments, upper management, engineers, etc. 
  • Perform any other duties not specifically stated herein, but which your supervisor may assign. 
  • Adhere to all required project safety requirements as set forth by the Company and OSHA. 
$65,000 - $80,000 a year
About:
 
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
 
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
 
 
Follow us on Facebook, Instagram, Twitter, and LinkedIn.
 
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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