Customer Service Project Manager Jobs (NOW HIRING)

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Job Description:

TheProjectManager I(PMI)is responsible forcoordinating and executing small to mid-size technical projects within Copeland's Cold Chain Professional Services organization.In this role, you willsupport food retail customers with a primary focus on controls, monitoring, commissioning, and field service-driven project execution.The PMImanagesprojects from intake through closeout, ensuring scope, schedule, cost, quality, and safety requirements are met.You willoperatewithin a matrixed delivery organization, partnering closely with Field Services, Technical Services, Project Engineering, Sales, Supply Chain, and Finance to ensure successful project outcomes. This position reports to the Manager, Project Execution.

AS A PROJECT MANAGER I, YOU WILL:

Project Execution

• Manage assigned projects from initiation through closeout, ensuring delivery aligns with approved scope, schedule, budget, and quality standards.

• Coordinate internal and external resources to support field execution, including Field Service Managers, Technicians, Project Engineers, and subcontractors.

• Ensure project documentation is complete andmaintainedthroughout the lifecycle.

Financial & Operational Management

• Track and manage project financials, including revenue, cost, margin, labor, and material usage.

• Maintainaccurateproject schedules, logs, forecasts, and closeout documentation.

• Support monthly forecasting activities and provide inputs to S&OP related to upcoming labor demand or equipment volume.

• Identifyopportunities tooptimizelabor and material usage whilemaintainingscopeintegrity.

Customer & Stakeholder Engagement

• Serve as the primary point of contact for day-to-day project communication with customers.

• Provide clear,timelyproject status updates and escalate risks or issues as needed.

• Develop working relationships with customers and internal stakeholders by understanding project requirements and success criteria.

• Act as a technical liaison in coordination with engineering and technical teams.

Coordination & Team Support

• Provide guidance and day-to-daydirectionto Project Coordinators as assigned.

• Collaborate closely with Field Service Managers and Technicians to ensure field execution aligns with scope, standards, and safety requirements.

• Participate in account meetings, internal project reviews, and continuous improvement initiatives.

PMO & Process Adherence

• Execute projectsin accordance withPMO governance, standard work, and Copeland processes.

• Maintain project data in required systems and tools.

• Contribute to lessons learned and continuous improvement efforts.

Daily & Monthly Activities

• Review active projects and update status, risks, and schedules.

• Intake new projects andvalidatescope, assumptions, and execution plans.

• Attend customer and internal account meetings and adjust plans based on outcomes.

• Track upcoming work and capacity needs across assigned accounts.

• Proactivelyidentifyissues and recommend solutions.

REQUIRED EDUCATION, EXPERIENCE, & SKILLS:

• Bachelor's degree or equivalent practical experience.

• Experience in project coordination, project management, or technical field service environments.

• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint).

• Ability to travel up to25%based on project and customer needs.

• Commitment to safety and compliance in field environments.

• Ability to support field-based projects, including visits to customer sites as needed.

• Ability to work in a fast-paced, customer-facing environment with multiple active projects.

PREFERRED EDUCATION, EXPERIENCE, & SKILLS:

• 3-5+ years of experience supporting HVACR, controls, refrigeration, or technical services projects.

• Experience working with food retail customers.

• Familiarity with PMO-driven environments and standardized project controls.

• CAPM, PMP, ordemonstratedproject managementproficiency.

• Strong written and verbal communication skills.

Collaboration First Hybrid Work Arrangements:

This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected todemonstratea collaboration first mindset, which is the understanding that teams will work together in-personand colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader todeterminewhen you should be inofficeto drive meaningful connections and to best serve our customers.

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