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Servicing - Customer Advocate

Auburn Hills, MI · On-site

$16 - $22.85/hr

Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation

Knapp Inc

Team Lead CS Project Management

Kennesaw, GA · On-site

$125 - $150/hr

... customer tolerance levels, or project manager authority, and determine appropriate resolution or leadership escalation. * Own delivery accountability for a portfolio of Customer Service projects ...

Stabilus

Customer Project Manager

Gastonia, NC · On-site

$75K - $85K/yr

- Customer Project Manager - Industrial Sales Department: Stabilus US / Americas, Industrial Sales ... Maintain a contact matrix for escalations with quality, warranty, logistics, and customer service ...

Copeland

Project Manager

Saint Louis, MO · Hybrid

The ProjectManager I (PMI)is responsible forcoordinating and executing small to mid-size technical ... Services organization.In this role, you willsupport food retail customers with a primary focus on ...

Copeland

Project Manager

Sidney, OH · Hybrid

The ProjectManager I (PMI)is responsible forcoordinating and executing small to mid-size technical ... Services organization.In this role, you willsupport food retail customers with a primary focus on ...

Project Management Institute

WI · On-site

$100 - $125/hr

Oversee scope of work, contract requirements, delivery fulfillment, service quality, and customer ... Note that the assistant project manager will have slightly reduced autonomy and responsibility ...

ACCO Engineered Systems

Service Project Engineer

San Diego, CA · On-site

$73K - $93K/yr

General Under the supervision of the Sales Manager, with indirect supervision and daily instruction ... Maintain, develop and grow viable relationships with customers, prime contractors, trade partners ...

ENFRA LLC

Commercial HVAC Project Manager

Orlando, FL · On-site

... customer's expectations. First Line ownership/accountability/responsibility of the project(s) with no excuses. Responsibilities * Manage Service Project Managers. * Champion of project safety.

ACCO Engineered Systems

Service Project Engineer

Fresno, CA · On-site

$68K - $87K/yr

... external customers and vendors. In this role, you will work on exciting, multi-million dollar ... Manage job progress onsite as required, including leveraging your design expertise in a hands-on ...

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Customer Service Project Manager information

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$36.5K

$90.9K

$114K

How much do customer service project manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer service project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities are hiring for Customer Service Project Manager jobs?

Cities with the most Customer Service Project Manager job openings:

What are the most commonly searched types of Customer Service Project jobs?

The most popular types of Customer Service Project jobs are:

What states have the most Customer Service Project Manager jobs?

States with the most job openings for Customer Service Project Manager jobs include:

What are popular job titles related to Customer Service Project Manager jobs?

For Customer Service Project Manager jobs, the most frequently searched job titles are:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.

Customer Service Rep/Project Manager

Hagerstown, MD • On-site

Marketing, Inc.
See more jobs at Marketing, Inc.external

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

*Print experience is required for this position*
COMPANY SUMMARY:
Marketing.com brings together people from diverse personal and professional backgrounds to create a technology-centered, people-powered culture that is constantly evolving and redefining how marketing is done. Our team members bring to work a combined history of dedication, service and being the best at what they do-everyday. With over 30 production facilities in the US (and growing!), we provide comprehensive digital marketing services, commercial printing, envelopes, warehousing & fulfillment, direct mail marketing, sign manufacturing & fabrication, and promotional products.
We are expanding at warp speed and are adding to our team - from our sales office and shop floor locations to our remote online team members. We are a diverse, creative, and passionate crew who is always looking to discover and implement fresh, innovative ideas and make some pretty amazing things.
JOB SUMMARY
Develops a high-level relationship with key customers, sales, vendors and plant personnel to assure flawless project execution. Strong production management skill allowing for the development and implementation of customer solutions through the utilization of cross functional subject matter experts. Leads a staff of customer service representatives ensuring efficiency, cost effectiveness, accuracy and quality control within the assigned work group. May also engage in planning, estimating, purchasing and scheduling support.
ROLES AND RESPONSIBILITIES
  • Provide first line of leadership to client service staff. Work with Client Services Manager to set clear expectations, and provide consistent, timely feedback.
  • Works as a liaison between work group, and production control to provide proactive status updates.
  • Establishes checkpoints on work-in-progress to guarantee accuracy of work performed. Communicates to plant personnel, sales department and customer. Solicit customer and sales feedback to continuous improvement of customer experience.
  • Ensures operations management is provided the correct information, at the right time to allow for efficient, accurate project completion.
  • Develop working relationships with customers through regular contact and communication. Understanding of customer requirements and expectations to ensure contract compliance.
  • Analyze, plan and manage projected job requirements and materials in the most economical and efficient manner to save manufacturing time and resources.
  • Coordinates projects across a variety vertical print markets to ensure accuracy and proper documentation.
  • Develop a working relationship with production to assure understanding of company sales programs, while understanding production problems and opportunities.
  • Assume responsibility for account documentation and data maintenance.
  • Complete normal business reports as required
  • Inspects proofs, facilitates and troubleshoots progress of project to ensure on-time delivery.
  • All other duties as assigned
BASIC QUALIFICATIONS
  • Experience in the print industry required
  • Some college preferred.
  • Minimum of five years Customer Service experience
  • Leadership experience preferred.
Preferred Skills
  • Printing Industry - Knows competitors and how they operate; understands product flow and supply chain logistics as they relate to printing production and has and comprehensive understanding of the print process.
  • Personally motivated to drive for results and success despite obstacles and opposition; Is able to make adjustments to accommodate changing situations, responds resourcefully to achieve better results
  • Task orientated with ability to think and lead at a strategic level.

Our Company offers a competitive salary and comprehensive benefits package including but not limited to medical, dental, vision, life insurance, short & long-term disability, 401k, PTO, and Company-paid holidays.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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