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Customer Service Project Manager Jobs (NOW HIRING)

What You Will Do The Professional Services Project Manager is responsible for managing software implementation projects for customer accounts from inception to completion. This position serves as ...

What You Will Do The Professional Services Project Manager is responsible for managing software implementation projects for customer accounts from inception to completion. This position serves as ...

The Customer Service Manager (CSM) works closely with our Channel Partners and end user customers ... Ownership of all assigned Partner service project / contract related execution * Coordinate support ...

We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in ... The Project Manager II Service typically manages multiple higher revenue projects, multiple high ...

We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in ... The Project Manager II Service typically manages multiple higher revenue projects, multiple high ...

We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in ... The Project Manager II Service typically manages multiple higher revenue projects, multiple high ...

We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in ... The Project Manager II Service typically manages multiple higher revenue projects, multiple high ...

We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in ... The Project Manager II Service typically manages multiple higher revenue projects, multiple high ...

Overview The Project Manager provides project management leadership for the successful execution of ... customer service orientation; effective written and verbal communication; sound judgment ...

Customer Service Representative

Richmond, VA

$15.75 - $21.50/hr

Work closely with managers, technicians, and project teams to keep the day running smoothly What You Bring: * Customer service experience (phone experience is a big plus!) * Strong communication and ...

Project Manager

Minneapolis, MN · On-site

$70K - $101.50K/yr

Provides regular and timely project updates to all assigned customer shareholders and key internal ... Qualifications * 4-6 years' experience as a technology services project management. * Bachelor ...

Customer Project Manager

Windsor Locks, CT · On-site

$81.10K - $104K/yr

Job Customer Project Manager Primary Location Hartford Service Center Organization Learjet Inc ... Shift Employee Status Regular Requisition 12076 Customer Project Manager

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Customer Service Project Manager information

See salary details

$36.5K

$90.9K

$114K

How much do customer service project manager jobs pay per year?

As of Jun 3, 2026, the average yearly pay for customer service project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Project Manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

How does a Customer Service Project Manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a Customer Service Project Manager do?

A Customer Service Project Manager oversees projects aimed at improving customer service operations within an organization. They coordinate teams, set project goals, manage timelines, and ensure that customer service initiatives are delivered successfully. Their responsibilities often include analyzing customer feedback, implementing process improvements, and working closely with stakeholders to enhance the customer experience. By bridging the gap between customer service teams and upper management, they help ensure that customer service projects align with organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

More about Customer Service Project Manager jobs
What cities are hiring for Customer Service Project Manager jobs? Cities with the most Customer Service Project Manager job openings:
What are the most commonly searched types of Customer Service Project jobs? The most popular types of Customer Service Project jobs are:
What states have the most Customer Service Project Manager jobs? States with the most job openings for Customer Service Project Manager jobs include:
What job categories do people searching Customer Service Project Manager jobs look for? The top searched job categories for Customer Service Project Manager jobs are:
Infographic showing various Customer Service Project Manager job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 14% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.
Energy Services Project Manager

Energy Services Project Manager

Trane Technologies plc

Maitland, FL • On-site

Full-time

Medical, Retirement, PTO

Posted 7 days ago


Trane Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 282 frontline employees who took The Breakroom Quiz

132nd of 515 rated manufacturers


Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including TraneandThermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

What's in it for you:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.


Job Summary:

Trane in Maitland, FL is hiring an Energy Services Project Manager! The Energy Services Project Manager is responsible for project financials, administration, implementation, management, and customer satisfaction for all assigned projects. They lead the project team through all facets of the project and is the established point of contact for stakeholders. The Energy Services Project Manager manages a portfolio of projects that could contain both smaller and larger multi- building or complex construction projects. The Energy Services Project Manager is knowledgeable on current job market and pricing strategies and has the ability to support sales functions with developing scope.


What you will do:

  • Maintain customer satisfaction by investigating concerns, implementing corrective action, and developing communication plans with both internal and external stakeholders to provide timely project updates
  • Leads all aspects of project administration including, responsibility for knowledge of and adherence to contract penalty clauses and / or liquidated damages, analyzing reporting to identify project deficiencies and provides guidance on corrective actions, managing projects to business compliance, project documentation, safety guidelines, and maneuvering through governing agencies requirements including the state, city, county, federal and local level
  • Financially manages all aspects of projects including cash flow, monthly forecasted cost / revenue, forecasted cost at completion, monitoring expenses, collections support, applied cost, and oversees preparation and communications for monthly backlog review with leaders.
  • Validate project scope, cost, schedule by reviewing contract documents, holding internal meetings and establishing customer expectations, and identify risks and developing mitigation plans
  • Utilizes properly qualified subcontractors, oversees subcontractor RFQ process, awards subcontracts, manages subcontractor execution, and collaborates with subcontractors to establish communication guidelines for project progress, project meetings, billing expectations and project safety.
  • Create and maintain project schedules utilizing tasks, dependencies, milestones

What you will bring:

  • Electrical, Mechanical Engineering or Construction Project Management degree preferred
  • 3-5 years' experience with Project Schedules / PM Construction software
  • Extensive financial analysis experience, including cost segregation, margin analysis, earned value management (EVM), or similar projectbased financial methodologies.
  • Strong financial project management ability with enough technical or construction knowledge to manage scope, schedule, and risk.
  • Prior experience resolving collections and customer financial issues during project execution.
  • Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI, Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Annual Base Salary Range or Hourly Base Pay Range:

$77,963.33 - $109,340.00

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!

  • Family building benefits include fertility coverage and adoption/surrogacy assistance.

  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

  • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.

  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Barraging Agreements and local/state regulations.

Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.


What Trane Technologies employees say

Pay

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Hours and flexibility

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About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US