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Customer Service Project Manager Jobs (NOW HIRING)

gaylor

Electrical Service Project Manager

Orlando, FL · On-site

The Project Manager is accountable for the management of assigned projects, ensuring successful installation, performance, profitability, and customer satisfaction. This role requires adherence to ...

Clean Harbors

Field Service Project Manager

Stockton, CA · On-site

$41K - $133K/yr

The FSPM is responsible for managing large scale projects at a variety of customer locations. You ... Environmental Field Service Operations. * Cost estimating and computer experience. * Strong ...

Arconic

Project Manager (Customer Service)

Harrisonburg, VA · On-site

$76K - $97K/yr

As a Project Manager - Customer Service (PM) at Kawneer, you will be a driving force behind the exceptional customer service experience and seamless project execution. Under the general direction of ...

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Customer Service Project Manager information

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$36.5K

$90.9K

$114K

How much do customer service project manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer service project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities are hiring for Customer Service Project Manager jobs?

Cities with the most Customer Service Project Manager job openings:

What are the most commonly searched types of Customer Service Project jobs?

The most popular types of Customer Service Project jobs are:

What states have the most Customer Service Project Manager jobs?

States with the most job openings for Customer Service Project Manager jobs include:

What are popular job titles related to Customer Service Project Manager jobs?

For Customer Service Project Manager jobs, the most frequently searched job titles are:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.

Electrical Service Project Manager

Orlando, FL • On-site

gaylor
Construction • 1 - 5K employees
Learn more about gaylorexternal

Full-time

Posted 15 days ago

Gaylor Electric rating

7.4

Company rating: 7.4 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

35th of 80 rated construction

Job description

Scope of Work: The Project Manager is accountable for the management of assigned projects, ensuring successful installation, performance, profitability, and customer satisfaction. This role requires adherence to quality work standards, projected man-hours, company guidelines, and regulatory compliance. The Project Manager will schedule, participate in, and conduct project meetings, and will report to the Operations Manager while interacting with various internal and external stakeholders.

Responsibilities:

  • Project Management: Plan, organize, and staff electrical and mission critical construction projects, ensuring they are completed safely, profitably, timely, and to a high standard. Responsible for lay out of project work and ensuring that materials, tools, equipment and information are scheduled timely to meet scope and construction schedules.
  • Business Development: Identify and generate new business opportunities, network, and maintain customer relationships.
  • Team Leadership: Oversee multiple projects, providing on-site supervision of general superintendents, field supervisors, lead persons, crew leaders, journeypersons, apprentices, and helpers.
  • Project Review: Responsible for reviewing project documents; plans and specifications; directing construction activities; resolving construction difficulties; coordinating field installations and project closings; and developing and maintaining client relationships, all within project cost, time and quality standards and standard operating.     
  • Jobsite Visits: Visit various jobsites to interact with crew, customers, foremen, and general contractors, ensuring proper job progress and promoting safe behavior.
  • Client Relations: Develop and maintain strong client relationships, ensuring project cost, time, and quality standards are met.

Minimum Requirements:

  • Education: Bachelors Degree in Construction Management preferred. Equivalent studies or experience will be considered.
  • Experience: 5 years of project management experience in the electrical field preferred and meets job position requirements. Similar experience will be considered. Completion of, or initiative to enroll in, an approved electrical apprenticeship program preferred.
  • SPECIALIZED SKILLS: High level interpersonal relationship skills, proficiency in communication skills, organization skills, and must be technology/computer proficient.

Gaylor Electric, Inc. is an equal opportunity employer including disability and veterans.

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