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Customer Service Project Manager Jobs (NOW HIRING)

ABEC Inc

Service Project Coordinator

Bethlehem, PA · On-site

The Service Project Coordinator attracts potential customers by answering product and service ... customer needs to ensure customer satisfaction. Responsibilities: * Manage all parts orders

RIECK SERVICES LLC

Project Manager

Dayton, OH · On-site

$100K - $108K/yr

Description Mechanical Services Project Manager We are seeking an experienced Mechanical Services ... Commitment to safety, quality, accountability, and customer service. Preferred Qualifications Seven ...

Advantage Tech

Project Manager

Riverside, MO · On-site

We are looking for a Project Manager to help coordinate a field service project. This role is primarily focused on keeping the project organized and ensuring technicians and customers stay on ...

RimePro Inc

Service Project Engineer

Livermore, CA

$75K - $135K/yr

A commercial mechanical contractor is seeking a Service Project Engineer to support the technical ... This role supports Project Managers while working closely with engineering, purchasing ...

EMSLO Inc

Be Seen First

Print Project Manager/Customer Service

Simi Valley, CA · On-site

$24 - $27/hr

Coordinate projects with customers, sales staff, production, and outside vendors to ensure jobs are ... service orientation * Critical thinking and problem-solving * Active listening * Time management ...

ImageTrend

Customer Success Project Manager

$80K - $100K/yr

We deliver software solutions, data analytics and services for EMS, hospitals, community ... Under the direction of the Implementation Manager, the Customer Success Project Manager is ...

Stabilus

Customer Project Manager

Gastonia, NC · On-site

$70K - $75K/yr

- Customer Project Manager - Industrial Sales Department: Stabilus US / Americas, Industrial Sales ... Maintain a contact matrix for escalations with quality, warranty, logistics, and customer service ...

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Customer Service Project Manager information

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$36.5K

$90.9K

$114K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What cities are hiring for Customer Service Project Manager jobs?

Cities with the most Customer Service Project Manager job openings:

What are the most commonly searched types of Customer Service Project jobs?

The most popular types of Customer Service Project jobs are:

What states have the most Customer Service Project Manager jobs?

States with the most job openings for Customer Service Project Manager jobs include:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.

Service Project Coordinator

ABEC Inc

Bethlehem, PA • On-site

Full-time

Re-posted 6 days ago

Job description

Position Summary:
The Service Project Coordinator attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Responsibilities:
  • Manage all parts orders
  • Receive in-coming parts and service calls.
  • Research component specific issues.
  • Quote part pricing in accordance with ABEC, Inc. policy.
  • Complete parts orders.
  • Ensure on-time delivery of parts orders.
  • Update and maintain all parts listings.
  • Assist Project Manager with Service Department project issues
  • Recommend improvements to the current system.
  • Support research for new project pricing and quotes.
  • Verify compliance with company procedures.
  • Maintain safe working environment.
  • Comply with all safety requirements and standards.
  • Execute other tasks as assigned
  • Ability to travel when required

Requirements
  • High School Diploma or equivalent
  • 2 years in customer service or manufacturing
  • Knowledge or experience with ABEC's database, parts system, and company procedures
  • Strong detail orientation and excellent communication/listening skills
  • Schedule flexibility
  • Knowledge of Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Understand and carry out oral and written directions independently
  • Ability to build rapport while identifying customers' needs
ABEC logo

About ABEC

Sourced by ZipRecruiter

Industry

Industrial automation equipment manufacturing

Company size

201 - 500 Employees

Headquarters location

Bethlehem, PA, US

Year founded

1974

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