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Customer Service Project Manager Jobs in Alabama

trane technologies

Service Project Manager

Birmingham, AL

  • Medical

  • Retirement

  • PTO

Trane Technologies in Birmingham, AL is hiring a Service Project Manager to join ourteam! This role ... Communicates with customers and their representatives, including building owners, mechanical ...

Chenega Corporation

Project Manager

Huntsville, AL

... security services projects supporting U.S. Government contracts. This role manages system ... Serve as the primary company interface with the Government customer * Lead and manage electronic ...

S&P Air Control

PROJECT MANAGER

Hartford, AL · On-site

Air Performance is looking for a Project Manager to be responsible for handling our company ... Have good customer service skills * Demonstrate exceptional capacity for taking ownership of issues ...

Markon

Project Manager

Mooresville, AL

$120K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The project manager shall be highly skilled in customer service, competent in reading and understanding construction drawings and specifications, and knowledgeable in standard constructionindustry ...

Markon

Project Manager

Mooresville, AL · On-site

$120K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The project manager shall be highly skilled in customer service, competent in reading and understanding construction drawings and specifications, and knowledgeable in standard constructionindustry ...

Markon

Project Manager

Mooresville, AL · On-site

$120K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The project manager shall be highly skilled in customer service, competent in reading and understanding construction drawings and specifications, and knowledgeable in standard construction industry ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Alabama

Customer Service Project Manager information

See Alabama salary details

$33.1K

$82.4K

$103.3K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Alabama is $82,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $94,700.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What cities in Alabama are hiring for Customer Service Project Manager jobs?

Cities in Alabama with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $82,416 per year, or $39.6 per hour.

Service Project Manager

Trane Technologies plc

Birmingham, AL • On-site

Full-time

Medical, Retirement, PTO

Re-posted 22 days ago

Trane Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 300 frontline employees who took The Breakroom Quiz

117th of 540 rated manufacturers

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
What's in it for you:
Trane Technologies in Birmingham, AL is hiring a Service Project Manager to join our team! This role is responsible for overseeing the long-term scheduling and execution of service workloads, managing large, quoted work and service projects with unique scopes, and ensuring successful contract performance within an office and/or area. This role involves proactive risk management of managed portfolio, monthly revenue forecasting, driving local contract compliance and coordination of large quoted projects. This role reports to the Service Operations Manager but requires close collaboration with Area Service Leaders and local Area Service Managers to ensure positive customer satisfaction and successful business results.
What you will do:
  • Responsible for timely completion of assigned projects, financial performance, and the highest level of customer satisfaction.
  • Develop and implement strategic long-term scheduling based on the entire service workload to optimize resource allocation and project timelines.
  • Plan and analyze assigned projects, establish schedules, project parameters, and set procedures to accomplish Service Agreement (SA) work, involving complex service applications ensuring alignment with organizational goals and standards.
  • Partner to review estimates and proposals. Entering projects, ordering parts, tracking parts, scheduling labor internally and with customers, reviewing completion of projects and billing coordination.
  • Anticipate and set monthly revenue forecasts, providing accurate and timely projections to support financial planning.
  • Support Regional Coordinators (RCs) in identifying the proper skillsets required for completing jobs effectively.
  • Assist Account Managers and Team Leads with site surveys to ensure accurate project planning and execution.
  • Communicates with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff.
  • Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
  • Drive contract performance by proactively identifying scope, scheduling, and material issues that can enhance margin expansion and overall profitability.
  • Ensure that all assigned staff and subcontractors are working in a safe manner per Trane and OSHA policies.

What you will bring:
  • Bachelor's degree or equivalent combination of education and experience.
  • Minimum two (2) years' experience in project management, HVAC or related preferred.
  • Experienced and knowledgeable in contracting processes and estimating associated with the installation of HVAC systems and managing subcontractors preferred.
  • Computer skills are essential.
  • Highly organized and strongly customer service oriented.

Annual Base Salary Range or Hourly Base Pay Range:
$84,740.00 - $118,860.00
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
Yes
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

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