ZipRecruiter

Log In

1

Customer Service Project Manager Jobs in Dothan, AL

S&P Air Control

PROJECT MANAGER

Hartford, AL · On-site

Air Performance is looking for a Project Manager to be responsible for handling our company ... Have good customer service skills * Demonstrate exceptional capacity for taking ownership of issues ...

Spair Control

PROJECT MANAGER

Hartford, AL · On-site

Air Performance is looking for a Project Manager to be responsible for handling our company ... Have good customer service skills * Demonstrate exceptional capacity for taking ownership of issues ...

United Enertech Corp.

PROJECT MANAGER

Hartford, AL · On-site

Required : • Be organized and responsive • Have proven experience in project management or related field • Be proficient in excel and other Microsoft Office 365 • Have good customer service ...

Amteck, LLC

Project Manager

Newton, AL

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

Amteck, LLC

Senior Project Manager

Newton, AL

The Senior Project Manager shall have the experience to manage the overall project direction ... Commitment to providing exceptional customer service * Ability to delegate, give clear and ...

Amteck, LLC

BMS Project Manager

Newton, AL

This position reports to our Vice President of Electrical Service A BMS (Building Management System) Project Manager isresponsible for the end-to-end delivery of projects involving the design ...

Amteck, LLC

BMS/EPMS Project Manager

Newton, AL

This position reports to our Vice President of Electrical Service A BMS (Building Management System) Project Manager isresponsible for the end-to-end delivery of projects involving the design ...

4pconsultinginc

Task Project Manager 2

Columbia, AL · On-site

Columbia, AL. ( Farley Nuclear Plant) Contract- 5 Months Client- Southern Company Services. Position Overview The Task Project Manager 2 (Task Manager) is responsible for overseeing assigned projects ...

Home Depot

Customer Service/Sales

Dothan, AL

... project. Associates in this position will learn how to greet, qualify, recommend and close every ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Home Depot

Customer Service/Sales

Dothan, AL · On-site

... project. Associates in this position will learn how to greet, qualify, recommend and close every ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

ThompsonGas

Customer Service Representative

Louisville, AL · On-site

$17.75 - $24.25/hr

Other duties and projects as assigned Education and Experience: * Degree or equivalent experience required * 3+ years of Customer Service experience (Call center experience preferred) * Sales ...

Home Depot

Pro Customer Service/Sales

Dothan, AL · On-site

... unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Walgreens

Customer Service Associate

Dothan, AL · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

next page

Showing results 1-20

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Dothan, AL

Customer Service Project Manager information

See Dothan, AL salary details

$33.2K

$82.7K

$103.6K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Dothan, AL is $82,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $95,000.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What cities near Dothan, AL are hiring for Customer Service Project Manager jobs?

Cities near Dothan, AL with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Dothan, AL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $82,661 per year, or $39.7 per hour.

PROJECT MANAGER

S&P Air Control

Hartford, AL • On-site

Full-time

Re-posted 21 days ago

Job description

Overview:
Air Performance is looking for a Project Manager to be responsible for handling our company's
ongoing and future projects. Person will be working closely with AP team members to ensure that all
project requirements, deadlines, and schedules are on track.


Project Manager Responsibilities:
? Submitting project deliverables, preparing status reports, and establishing effective project
communication plans as well as the proper execution of said plans.
? Coordinating with cross discipline team members to make sure that all parties are on track with
project requirements, deadlines, and schedules.
? Meeting with project team members to identify and resolve issues.
? Submitting project deliverables and ensuring that they adhere to quality standards.
? Preparing status reports by gathering, analyzing and summarizing relevant information.
? Establishing effective project communication plans and ensuring their execution.
? Facilitating change requests to ensure that all parties are informed of the impacts on schedule
and budget.
? Identifying and developing new opportunities with clients.
? Obtaining customer acceptance of project deliverables.
? Managing customer satisfaction within project transition period.
? Conducting post project evaluation and identifying successful and unsuccessful project
elements.

Project Manager Qualifications:
To be a successful candidate, you will need to:

  • Be organized and responsive
  • Have proven experience in project management or related field
  • Be proficient in excel and other Microsoft Office 365
  • Have good customer service skills
  • Demonstrate exceptional capacity for taking ownership of issues through to resolution

Apply