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Customer Experience Analyst Jobs in Wisconsin (NOW HIRING)

Winland Foods

Customer Experience Specialist

Green Bay, WI · On-site

$21.16 - $31.20/hr

In addition, for customers that meet a volume threshold, this role will also complete standard analysis of the customers inventory position. The Customer Experience Specialist will establish and ...

Winlandfoods

Customer Experience Specialist

Green Bay, WI · Hybrid

$21.16 - $31.20/hr

In addition, for customers that meet a volume threshold, this role will also complete standard analysis of the customers inventory position. The Customer Experience Specialist will establish and ...

| NORD

Customer Experience Engineer

Waunakee, WI · On-site

In this role, you'll join our Customer Experience Team as a key contributor, gaining hands-on ... Analyze inventory needs and recommend solutions to best support customers * Collaborate with ...

UniFide CST

Customer Experience Manager

La Crosse, WI

$88K - $110K/yr

You will analyze customer interactions, identify pain points, and implement strategies to enhance ... Experience in a field service organization and strong data-driven decision-making skills Benefits:

Nord

Customer Experience Engineer

Waunakee, WI · On-site

Analyze inventory needs and recommend solutions to best support customers * Collaborate with ... Experience: Previous customer service experience preferred, but not required. Recent or upcoming ...

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Customer Experience Analyst information

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How much do customer experience analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer experience analyst in Wisconsin is $40.89, according to ZipRecruiter salary data. Most workers in this role earn between $32.74 and $46.35 per hour, depending on experience, location, and employer.

What is a customer experience analyst?

A Customer Experience Analyst is a professional who collects, analyzes, and interprets data related to customer interactions and feedback. Their main goal is to identify trends, pain points, and opportunities for improving the overall customer experience with a company's products or services. They work closely with other departments, such as marketing and customer support, to recommend actionable strategies that enhance customer satisfaction and loyalty. Customer Experience Analysts often use tools like surveys, analytics platforms, and customer journey mapping to achieve their objectives.

What does a customer experience analyst do?

A customer experience analyst gathers and interprets data on customer satisfaction for a business. As a customer experience analyst, your job duties include conducting surveys to collect client feedback, analyzing data, and creating reports for the company management team. You may work independently or as part of a project team. Contact with customers is a regular part of your job, so you must follow your company’s customer service guidelines. The qualifications for a career as a customer experience analyst are a bachelor’s degree in statistics or business and strong mathematical skills. Some companies prefer candidates with customer service experience.

What are the key skills and qualifications needed to thrive as a customer experience analyst?

To thrive as a Customer Experience Analyst, you need strong analytical skills, proficiency in data interpretation, and typically a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau or Power BI, and analytics software such as Google Analytics is often required. Excellent communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills. These competencies enable analysts to accurately interpret customer data, identify actionable insights, and drive improvements that enhance customer satisfaction and retention.

How does a customer experience analyst typically contribute to cross-departmental collaboration within an organization?

Customer Experience Analysts play a key role in bridging gaps between departments such as marketing, product development, and customer support. By collecting and analyzing customer feedback, they identify trends and pain points, then share actionable insights with relevant teams to drive improvements. Regular collaboration ensures that customer-centric strategies are aligned across the organization, leading to more cohesive and effective solutions. This collaborative environment also provides Customer Experience Analysts with exposure to various business functions and opportunities for career growth.

What is the difference between Customer Experience Analyst vs Customer Service Representative?

AspectCustomer Experience AnalystCustomer Service Representative
Primary FocusAnalyzing customer feedback and improving overall experienceAssisting customers with inquiries and resolving issues
Skills & CertificationsData analysis, customer insights, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentOffice-based, cross-department collaborationCall centers, retail, online support
Industry UsageMarketing, UX, customer experience teamsCustomer support, retail, hospitality

While both roles focus on customer interactions, the Customer Experience Analyst primarily analyzes data to improve customer satisfaction strategies, whereas the Customer Service Representative handles direct customer interactions and issue resolution.

More about Customer Experience Analyst jobs

What are the most commonly searched types of Customer Experience Analyst jobs in Wisconsin?

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Customer Experience Analyst jobs near you
Infographic showing various Customer Experience Analyst job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $85,059 per year, or $40.9 per hour.

Associate Clinical Experience Analyst- Customer Service Representative

Abbott

Wausau, WI • On-site

$22.45 - $44.85/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

169th of 545 rated manufacturers

Job description

Associate Clinical Experience Analyst

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Position Overview The Associate Clinical Experience Analyst delivers clinical expertise and operational support, ensuring accurate handling of medical inquiries and process escalations. It combines training development, cross-functional collaboration, and data-driven analysis to improve workflows and enhance customer experience.

Shift : 11:30am - 8:00pm

Essential Duties Include but are not limited to the following:

  • Acts as a clinical liaison for both internal and external customers, addressing elevated inquiries.
  • Facilitates elevation and documentation process for Unsolicited Medical Inquiries across product portfolio.
  • Provides product-specific clinical training, including content creation and collaboration with training teams.
  • Collaborates with laboratory and pathology teams to ensure accurate case resolution and process improvements.
  • Monitors metrics for clinical inquiries and elevations, and identifies trends for corrective and preventative actions.
  • Investigates escalations to identify process gaps and recommends retraining or workflow adjustments.
  • Documents all information according to standard operating procedures.

Minimum Qualifications

  • Bachelor's Degree in a field related to essential duties; or Associates Degree and 2 years of relevant experience.; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience.
  • Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
  • Ability to work weekdays, nights and/or weekends and overtime as needed.

The base pay for this position is $22.45 – $44.85 per hour. In specific locations, the pay range may vary from the range posted.

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