Customer Solutions Engineer / Customer success โ San Francisco (Onsite)
$110K โ $180K + Equity + Bonus | Full-Time | Visa Sponsorship Available
Iโm partnering with one of the fastest-growing SaaS companies in the Construction Tech space to hire a high-impact Customer Solutions Engineer.
Theyโre profitable, scaling rapidly, backed by top-tier investors, and building mission-critical data infrastructure for one of the worldโs largest industries. The team is small, elite, and growing quickly and this hire is directly tied to revenue growth.
This is not a โcorporate CSMโ role. It is a hybrid between:
Customer Success
Implementation
Solutions Engineering
Sales Engineering
Product feedback loop
Youโll work directly with customers 1:1, own onboarding end-to-end, help run demos, configure the product to fit complex workflows, manage multiple projects simultaneously, and help shape how this function scales over the next 12โ24 months.
Youโll be working closely with founders, product, engineering, and senior stakeholders at customer organizations. Expect real responsibility, fast learning, and meaningful ownership.
What youโll do
โข Lead discovery conversations and product demos
โข Own onboarding from start to finish, becoming the primary customer contact
โข Configure the platform to fit customer use cases
โข Train users and ensure adoption
โข Troubleshoot issues with structured, methodical problem-solving
โข Manage multiple customer implementations in parallel
โข Feed product insights back into engineering
โข Help build repeatable processes that scale
Weโre looking for
โข 1โ10 years in a customer-facing role (CS, Solutions, Implementation, Pre-Sales, Consulting)
โข Experience in SaaS or a top consulting / professional services environment
โข Strong structured problem-solving mindset
โข Excellent communication
โข Detail-oriented and highly organized
โข Eager to learn a complex product and operate in a fast-moving environment
Nice to have
โข Experience with SaaS implementations
โข Exposure to APIs, SQL, or data workflows
โข Construction or accounting familiarity
๐ This role is in-person in San Francisco (Great relocation support available)
๐ Visa sponsorship available
If this sounds interesting, share your resume.