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Remote Customer Engineer Jobs in California (NOW HIRING)

Kitu Systems, Inc.

Customer Engineer

San Diego, CA · On-site +1

Kitu's Customer Engineer will make a difference every day in a small company environment. Key ... Remote flexible * Competitive salary + equity * Growth opportunities * Generous PTO, medical ...

Xsight Labs LTD

Product Line Manager

Saratoga, CA · Remote

... programmable switches and/or software portfolio. As a PLM you are a mini-CEO that owns the total ... remote. - Customer service-oriented mindset and strong communication skills, including fluency in ...

DataHub

Customer Centric Engineer

Palo Alto, CA · On-site +1

The Role We are seeking a gifted and resourceful Customer Centric Engineer (CCE) to serve as the ... Remote Work All roles are remote unless otherwise specified in the . Review the to confirm if the ...

YO AI Labs

Senior Software Engineer - Remote

Los Angeles, CA · Remote

$132K - $174K/yr

Remote Job Summary: In this role, you'll apply your expertise to help train next-generation AI ... We are seeking strong Software Engineers to join our customer's team with expertise in Python3 ...

Terabase Energy

SCADA Engineer

Berkeley, CA · On-site +1

$90K - $115K/yr

Engage directly with customers; Developers, Owners, Utilities, EPCs, and ISOs. * Contribute to the ... Program, install, troubleshoot, test, and commission Remote Terminal Units (RTU's), Programmable ...

Terabase Energy

SCADA Engineer

Berkeley, CA · On-site +1

$90K - $115K/yr

Engage directly with customers; Developers, Owners, Utilities, EPCs, and ISOs. * Contribute to the ... Program, install, troubleshoot, test, and commission Remote Terminal Units (RTU's), Programmable ...

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Remote Customer Engineer information

What does a remote customer engineer do?

A remote customer engineer provides technical support and solutions to clients remotely, often troubleshooting hardware or software issues, assisting with product deployment, and ensuring customer satisfaction. They typically use communication tools like video calls, chat, and remote access software, and may require technical certifications or knowledge of specific products or systems.

What is the difference between Remote Customer Engineer vs Remote Technical Support Specialist?

AspectRemote Customer EngineerRemote Technical Support Specialist
Required CredentialsBachelor's in Engineering or related field, certifications like Cisco or CompTIAHigh school diploma or associate degree, certifications like CompTIA A+
Work EnvironmentCustomer sites, remote troubleshooting, technical consultationsHelp desks, call centers, remote support via chat or phone
Employer & Industry UsageTech companies, networking, hardware/software providersIT service providers, software companies, hardware vendors

Remote Customer Engineers focus on technical consultations, troubleshooting, and supporting complex systems, often requiring engineering knowledge. Remote Technical Support Specialists handle customer inquiries, troubleshooting, and issue resolution primarily via remote channels. While both roles involve remote work and technical skills, the Customer Engineer role typically demands more specialized technical expertise and industry certifications.

What are the most commonly searched types of Customer Engineer jobs in California? The most popular types of Customer Engineer jobs in California are:
What cities in California are hiring for Remote Customer Engineer jobs? Cities in California with the most Remote Customer Engineer job openings:
Remote Customer Engineer jobs near you

Customer Engineer

Kitu Systems, Inc.

San Diego, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

About Kitu
Kitu Systems is a global leader in smart energy platforms and services. Our solutions help utility companies, manufacturers, enterprises, and residential customers make the most of clean energy resources including solar, battery storage and electric vehicles. Kitu Systems solves the complex information and communication technology challenges for utilities, installers, and system owners to enable the distributed, interconnected, and intelligent energy network of the future.
About the Role
Kitu Systems is seeking a dedicated, creative individual to architect and deliver solutions. In this position you will be an integral member of a technical team working directly with customers and cross functionally across the company focused on delivering solutions to a broad range of both technical and non-technical stakeholders.You will contribute to the design and development of solutions and oversee communication and implementation of technical solutions to customer concerns. Kitu's Customer Engineer will make a difference every day in a small company environment.
Key Responsibilities
  • Strong communication and customer relationship experience.
  • Troubleshoot complex issues quickly and effectively.When field systems go down, you will be a member of the team responsible for owning the outage across its lifecycle, from remediation to postmortem.
  • Provide technical support to customers during the implementation and post-sales stage. Help troubleshoot issues and debug code to ensure smooth deployment and operation of solutions.
  • Contributes to creation and maintenance of technical documentation for accurate records of project activities, issues, and resolutions.
  • Work closely with cross-functional teams, including developers, quality assurance, and product manager to gather requirements and ensure alignment between objectives and technical solutions.
  • Evaluate existing systems to identify areas for optimization, modernization and value added integrations.
  • Serve as the technical liaison between business, product, and development.

Basic Qualifications
  • 3+ year(s) of experience
  • Strong project and time management abilities
  • Excellent communication skills, both verbal and written, to effectively convey technical concepts to non-technical stakeholders
  • Ability to work collaboratively in a team environment and build positive relationships with colleagues
  • Strong problem-solving abilities and analytical skills
  • Familiarity withtechnical concepts

PreferredQualifications
  • Computer Science, engineering, or information systems degree
  • Experience with combined hardware/software solutions
  • Familiar with Jira
What We Offer
  • Remote flexible
  • Competitive salary + equity
  • Growth opportunities
  • Generous PTO, medical, dental and vision
  • 401(k)
Please note
  • Candidate must be eligible to work in the US with no Visa sponsorship
  • US Candidates only please
  • No third-party candidates

If you're passionate about technology, enjoy solving complex challenges, and want to make a meaningful impact in the clean energy industry, we'd love to hear from you. At Kitu, you'll have the opportunity to work alongside a collaborative team where your ideas are valued, your contributions make a difference, and your professional growth is encouraged. Join us in helping shape the future of connected energy solutions.
Kitu Systems is an equal opportunity employer and does not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, age, disability, veteran status, marital status or any other legally protected status.

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