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Customer Support Engineer Jobs in California (NOW HIRING)

Fivetran

Customer Support Engineer

Oakland, CA · Hybrid

We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...

Metriport

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

Customer Support Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US ...

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VAST Data

Customer Support Engineer

San Jose, CA · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

Campbell, CA · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

Metriport Inc

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

Customer Support Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US ...

Fivetran

Customer Support Engineer

Oakland, CA · On-site

We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...

Mux, Inc

Customer Support Engineer

San Francisco, CA · On-site

$95K - $140K/yr

About the Role This is a Support Engineering role as part of the Support Strategy and Operations team at Mux. The team is responsible for the entire self-service customer lifecycle. From top of ...

E2B

Customer Support Engineer

San Francisco, CA · On-site

$125K - $200K/yr

ABOUT THE ROLE This is our second support hire. Customers using E2B in production, from individual developers to frontier AI labs to enterprise banks, file tickets when something breaks. We need ...

Orion Talent

Customer Support Engineer

Fremont, CA · On-site

$32/hr

... engineering department. * Understand and communicate information relating to customer device trends ... Support Sales and Marketing teams by providing technical expertise, coordinating and performing ...

Orion Talent

Customer Support Engineer

San Diego, CA · On-site

$32/hr

... engineering department. * Understand and communicate information relating to customer device trends ... Support Sales and Marketing teams by providing technical expertise, coordinating and performing ...

Anyscale, Inc

Customer Support Engineer

San Francisco, CA · On-site

$140K - $199K/yr

About the role The Customer Engineer will play a crucial role in the customers' post-sale journey ... Participate in our follow-the-sun customer support model to ensure continuity in resolving high ...

Clerk AI

Customer Support Engineer

San Francisco, CA · Hybrid

As a Customer Support Engineer , you will be the first point of contact for our customers, combining strong technical intuition with excellent customer communication. You enjoy digging into problems ...

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Customer Support Engineer information

See California salary details

$38.5K

$77.5K

$107.1K

How much do customer support engineer jobs pay per year?

As of Jul 6, 2026, the average yearly pay for customer support engineer in California is $77,540.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $88,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like cloud computing, AI, or cybersecurity, can earn $300,000 or more annually, often through a combination of base salary, bonuses, and stock options. Other specialized engineering roles in finance or tech companies may also reach this level with significant experience and advanced skills.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What is the salary of a support engineer?

The salary of a Customer Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced support engineers with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for professional development.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and often working in leadership or specialized roles within the tech industry.
What are the most commonly searched types of Customer Support Engineer jobs in California? The most popular types of Customer Support Engineer jobs in California are:
What are popular job titles related to Customer Support Engineer jobs in California? For Customer Support Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in California look for? The top searched job categories for Customer Support Engineer jobs in California are:
What cities in California are hiring for Customer Support Engineer jobs? Cities in California with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in California as of June 2026, with employment types broken down into 39% Full Time, 57% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $77,540 per year, or $37.3 per hour.
Customer Support Engineer

Customer Support Engineer

Fivetran

Oakland, CA • Hybrid

Other

Posted 12 days ago

Job description

About Us

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we're delivering the data infrastructure layer that helps organizations move, transform, and trust their data - from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we're building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It's an exciting time to join us: we're creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.
We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and external stakeholders to drive issues to a timely resolution. As a Support Engineer, you will partner with some of the most passionate teams in the world, our customer teams, to deliver a best-in-class experience. Through a collaborative and holistic approach that is focused on the resolution and prevention of issues, our CSEs as our customer's technical champion within Fivetran.

This is a full-time, hybrid position based out of our Denver, CO offices. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

What You'll Do

  • Provide virtual technical support to Fivetran customers and partners.
  • Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and timely resolution of reported issues.
  • Investigate and Troubleshoot technical issues within the Fivetran environment using logs, internal/external tools, and foundational knowledge of our product and technologies.
  • Work closely with Fivetran's Dev team to identify and resolve bugs and issues impacting Fivetran customers.
  • Become a Subject Matter Expert on the Fivetran API Connectors and related technologies.
  • Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
  • Collaborate with teammates on technical and non-technical projects.
     

Skills We're Looking For

  • 2+ years of relevant professional experience
  • Strong customer advocacy skills, demonstrated over email and on video calls or screen shares
  • Excellent written and verbal communication skills in English
  • Experience troubleshooting APIs, including:
    • Making API requests
    • Interpreting responses and standard error codes
    • Navigating and understanding API documentation
  • Basic understanding of networking fundamentals, including the TCP/IP model
  • Experience working with databases, both SQL and NoSQL
    • Familiarity with basic SQL queries and commands
  • Knowledge of and experience with data warehouse infrastructure, such as Snowflake, Databricks, BigQuery, and Amazon Redshift
  • Ability to read and analyze logs to investigate and identify issues
  • Comfortable navigating GitHub and submitting Pull Requests
  • Strong, process-oriented troubleshooting and problem-solving skills
  • Ability to thrive in a highly collaborative, global team environment

#LI-Hybrid #LI-EM1

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