Customer Support Engineering - 10 Our client, a BioTech company, is looking for a Customer Support Engineering - 10 for their Fremont, CA location. Responsibilities: * Perform a good first level ...
Customer Support Engineering - 10 Our client, a BioTech company, is looking for a Customer Support Engineering - 10 for their Fremont, CA location. Responsibilities: * Perform a good first level ...
Customer Engineer
San Francisco, CA · On-site
$110K - $130K/yr
As a Customer Support Engineer, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, and healthcare. You will ...
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Customer Engineer
San Francisco, CA · On-site
$110K - $130K/yr
As a Customer Support Engineer, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, and healthcare. You will ...
Partner with Engineering: Build a relationship with the L2 Support team (sitting in Engineering) to ensure a seamless escalation path for our highest-value customers. 60 Day : * Enterprise SLA ...
Partner with Engineering: Build a relationship with the L2 Support team (sitting in Engineering) to ensure a seamless escalation path for our highest-value customers. 60 Day : * Enterprise SLA ...
Customer Support Engineering
Fremont, CA · On-site
Build and maintain strong customer relationships to improve product quality and support business growth. Required Qualifications * Bachelor's degree in Engineering. * 6-10+ years of relevant work ...
Customer Support Engineering
Fremont, CA · On-site
Build and maintain strong customer relationships to improve product quality and support business growth. Required Qualifications * Bachelor's degree in Engineering. * 6-10+ years of relevant work ...
Our Client, a BioTech company, is looking for a Customer Support Engineering - 10 for their Fremont, CA location. Responsibilities: * Perform a good first level analysis of non-conformances. * Verify ...
Our Client, a BioTech company, is looking for a Customer Support Engineering - 10 for their Fremont, CA location. Responsibilities: * Perform a good first level analysis of non-conformances. * Verify ...
Technical Support Engineer
Palo Alto, CA · On-site
$80K - $90K/yr
Support customers by diagnosing issues, providing technical guidance, and ensuring timely resolution. * Collaborate closely with internal Sales, Service, Engineering, and Operations teams. * Deliver ...
Technical Support Engineer
Palo Alto, CA · On-site
$80K - $90K/yr
Support customers by diagnosing issues, providing technical guidance, and ensuring timely resolution. * Collaborate closely with internal Sales, Service, Engineering, and Operations teams. * Deliver ...
Technical Support Engineer
$80K - $90K/yr
Support customers by diagnosing issues, providing technical guidance, and ensuring timely resolution. * Collaborate closely with internal Sales, Service, Engineering, and Operations teams. * Deliver ...
Technical Support Engineer
$80K - $90K/yr
Support customers by diagnosing issues, providing technical guidance, and ensuring timely resolution. * Collaborate closely with internal Sales, Service, Engineering, and Operations teams. * Deliver ...
Technical Support Engineer
San Francisco, CA · On-site +1
$90K - $120K/yr
We are looking for a Technical Support Engineer to join our highly experienced global team. The ... End to End ownership of customer support case from opening until closure ensuring customer ...
Technical Support Engineer
San Francisco, CA · On-site +1
$90K - $120K/yr
We are looking for a Technical Support Engineer to join our highly experienced global team. The ... End to End ownership of customer support case from opening until closure ensuring customer ...
Support Engineer
San Francisco, CA · On-site
Own your customers' technical support needs end to end - investigate, diagnose, and resolve complex issues directly, and partner with internal Engineering and Product teams to drive resolution when ...
Support Engineer
San Francisco, CA · On-site
Own your customers' technical support needs end to end - investigate, diagnose, and resolve complex issues directly, and partner with internal Engineering and Product teams to drive resolution when ...
Support Engineer
San Francisco, CA · On-site
$210K - $250K/yr
Own your customers' technical support needs end to end - investigate, diagnose, and resolve complex issues directly, and partner with internal Engineering and Product teams to drive resolution when ...
Support Engineer
San Francisco, CA · On-site
$210K - $250K/yr
Own your customers' technical support needs end to end - investigate, diagnose, and resolve complex issues directly, and partner with internal Engineering and Product teams to drive resolution when ...
Technical Support Engineer - Service Management (W2) Location: Santa Clara, CA (Hybrid) Important ... Cases are created by customers and managed by engineers using the ServiceNow software platform. The ...
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Technical Support Engineer - Service Management (W2) Location: Santa Clara, CA (Hybrid) Important ... Cases are created by customers and managed by engineers using the ServiceNow software platform. The ...
C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California. In this role, you'll shape how C3 AI delivers world-class support for ...
C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California. In this role, you'll shape how C3 AI delivers world-class support for ...
Customer Support
San Francisco, CA · On-site
$22 - $29.50/hr
To do this, we're building the world's first AI hardware engineer. Founded in 2019, our platform ... You have at least 2 years of experience in customer support, customer success, or technical support ...
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Customer Support
San Francisco, CA · On-site
$22 - $29.50/hr
To do this, we're building the world's first AI hardware engineer. Founded in 2019, our platform ... You have at least 2 years of experience in customer support, customer success, or technical support ...
Customer Support
San Francisco, CA · On-site
$22 - $29.50/hr
To do this, we're building the world's first AI hardware engineer. Founded in 2019, our platform ... You have at least 2 years of experience in customer support, customer success, or technical support ...
Customer Support
San Francisco, CA · On-site
$22 - $29.50/hr
To do this, we're building the world's first AI hardware engineer. Founded in 2019, our platform ... You have at least 2 years of experience in customer support, customer success, or technical support ...
Customer Support
San Francisco, CA · On-site
$22 - $29.50/hr
To do this, we're building the world's first AI hardware engineer. Founded in 2019, our platform ... You have at least 2 years of experience in customer support, customer success, or technical support ...
Customer Support
San Francisco, CA · On-site
$22 - $29.50/hr
To do this, we're building the world's first AI hardware engineer. Founded in 2019, our platform ... You have at least 2 years of experience in customer support, customer success, or technical support ...
Customer Support
San Francisco, CA · On-site
Our Customer Support team is looking for its next team member to join our 1 year old team. As an ... Work cross functionally with Product, Engineering, Operations, and Billing teams to ensure tickets ...
Customer Support
San Francisco, CA · On-site
Our Customer Support team is looking for its next team member to join our 1 year old team. As an ... Work cross functionally with Product, Engineering, Operations, and Billing teams to ensure tickets ...
Technical Support Engineer
Fremont, CA · On-site
$100K - $148K/yr
The technical support engineer will apply scientific methodologies and robust statistical ... Customer-Focused Environment: Be the face of Nova. We value strong relationships, and you'll work ...
Technical Support Engineer
Fremont, CA · On-site
$100K - $148K/yr
The technical support engineer will apply scientific methodologies and robust statistical ... Customer-Focused Environment: Be the face of Nova. We value strong relationships, and you'll work ...
Director, Customer Support
Redwood City, CA · On-site
$180K - $230K/yr
C3 AI C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California. In this role, you'll shape how C3 AI delivers world-class ...
Director, Customer Support
Redwood City, CA · On-site
$180K - $230K/yr
C3 AI C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California. In this role, you'll shape how C3 AI delivers world-class ...
Technical Support Engineer
Fremont, CA · On-site
$100K - $148K/yr
The technical support engineer will apply scientific methodologies and robust statistical ... Customer-Focused Environment: Be the face of Nova. We value strong relationships, and you'll work ...
Quick apply
Technical Support Engineer
Fremont, CA · On-site
$100K - $148K/yr
The technical support engineer will apply scientific methodologies and robust statistical ... Customer-Focused Environment: Be the face of Nova. We value strong relationships, and you'll work ...
Customer Support
San Francisco, CA · On-site
$20 - $25.50/hr
You'll collaborate closely with product, engineering, and design to understand the platform deeply and ensure every customer interaction is positive. You'll take ownership of support processes ...
Customer Support
San Francisco, CA · On-site
$20 - $25.50/hr
You'll collaborate closely with product, engineering, and design to understand the platform deeply and ensure every customer interaction is positive. You'll take ownership of support processes ...
Customer Support Engineer information
See California salary details
$38.5K - $44.7K
11% of jobs
$44.7K - $51K
1% of jobs
$51K - $57.2K
2% of jobs
$57.2K - $63.4K
5% of jobs
$67.5K is the 25th percentile. Wages below this are outliers.
$63.4K - $69.7K
9% of jobs
$69.7K - $75.9K
19% of jobs
The median wage is $76.8K / yr.
$75.9K - $82.1K
19% of jobs
$86.5K is the 75th percentile. Wages above this are outliers.
$82.1K - $88.4K
12% of jobs
$88.4K - $94.6K
10% of jobs
$94.6K - $100.8K
8% of jobs
$100.8K - $107.1K
4% of jobs
$38.5K
$77.5K
$107.1K
How much do customer support engineer jobs pay per year?
As of Aug 8, 2026, the average yearly pay for customer support engineer in California is $77,540.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $88,800.00 per year, depending on experience, location, and employer.
What are some common challenges faced by customer support engineers, and how can they be managed effectively?
Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.
What are the key skills and qualifications needed to thrive as a customer support engineer?
To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.
What is the role of a customer support engineer?
A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.
What does a customer support engineer do?
A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in California? The most popular types of Customer Support Engineer jobs in California are:
What are popular job titles related to Customer Support Engineer jobs in California? For Customer Support Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in California look for? The top searched job categories for Customer Support Engineer jobs in California are:
What cities in California are hiring for Customer Support Engineer jobs? Cities in California with the most Customer Support Engineer job openings:
Job description
Customer Support Engineering – 10
Our client, a BioTech company, is looking for a Customer Support Engineering – 10 for their Fremont, CA location.
Responsibilities:- Perform a good first level analysis of non-conformances.
- Verify all suspect product and maintain product test equipment.
- Be the communication link between Customer Plant and Client.
- CSE will reside at customer facility.
- Expedite non-confirming material back to Client same day. Input data into Incident Reporting System (IRS). Provide technical support and system understanding.
- Conduct/coordinate initial 24 hour containment.
- Where required, coordinate additional containment.
- Be an integral part of the response teams.
- Write a weekly trip report. Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
- Provide/coordinate special event activity.
- Develop customer relationships in the plant to improve the product and maintain or increase the business.
- 6-10 years of related work experience.
- Training in computer applications.
- College degree with a major in Engineering.
- 10+ years of related work experience.
- Training in computer applications.
- College degree with a major in Engineering.
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
About ICONMA
Sourced by ZipRecruiter
ICONMA is an established and stable organization building lasting relationships with clients and consultants. We are unique in our ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire), Bulk Buy Staff Augmentation, Offshore Staff Augmentation, Payroll Services and Consulting (Project Delivery, SOW). At ICONMA, our goal is to become a one-stop destination for our customers' staffing and outsourcing needs. Our vision is to be a preeminent provider of innovative business solutions, leveraging key technologies to improve our customers' competitiveness, growth, and profitability. ICONMA focuses on a culture that fosters collaboration and team work. We recognize that employees are the foundation of any company, and we encourage our employees to be leaders while providing continuous training and growth opportunities. ICONMA encourages hard work, determination and dedication in a professional environment. ICONMA promotes a healthy work-life balance, and understands this is a key component to our employee's and company's success.
Industry
Recruiting and staffing services
Company size
1,001 - 5,000 Employees
Headquarters location
Troy, MI, US
Year founded
2000