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What You'll Bring 

Education 

• Bachelor's degree in Business, Computer Science, Information Systems, or related discipline. 

• MBA, PMP, PgMP, or Agile certification preferred. 

Experience 

• 15+ years of professional experience, including at least 6-8 years managing complex enterprise SaaS or technology transformation programs. 

• Proven success leadingCLM, Procurement, or Quote-to-Cash (O2C/S2P)implementations integrating with major ERP or CRM platforms (SAP, Salesforce, Oracle, Dynamics). 

• Experience working with global teams and managing multi-million-dollar delivery programs across multiple clients or regions. 

• Familiarity with AI-powered SaaS solutions, including defining GenAI use cases and adoption plans within enterprise settings. 

• Strong understanding of contract lifecycle management processes and alignment across Legal, Procurement, and Commercial functions. 

Skills 

• Advanced program management, governance, and enterprise stakeholder engagement capabilities. 

• Exceptional communication and executive presentation skills with ability to engage and influence C-level audiences. 

• Excellent business acumen, problem-solving skills, and decision-making under complex delivery conditions. 

• Proficiency with modern project tools and frameworks (Smartsheet, Jira, Power BI, MSA, Agile/Hybrid models). 

• Strong organizational and multitasking abilities, with demonstrated success handling multiple concurrent engagements. 

Where You'll Work & Travel 

• Location:United States (remote or office-based per company policy). 

• Travel:Up to 30% domestic travel for key customer workshops, reviews, and go-live activities. 

The Team 

• You'll be part of theProfessional Services / Consultingorganization, collaborating with Engagement Leads, Solution Architects, Business Analysts, Product, and Engineering teams to deliver seamless Icertis and Vera AI implementations-on time, within budget, and with measurable business impact. 

Salary Range:

Min $140k - Max $190k USD per year base salary + bonus incentives 

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary, an annual bonus and an equity component are included in the compensation package.

Our Commitments: Icertis is committed to: 

• Icertians (employees) and their family's physical, mental and financial health and wellbeing

• Turbocharging Icertians careers

• Making a social and environmental impact in our communities

• Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and suppliers

• Generous holidays including the 4th of July week off - paid

• Free professional and leadership coaching

• Annual personal development allowance 

What We Offer

• Robust medical (physical & mental vision and dental benefits

• Employee assistance program (EAP)

• Equity (RSUs) and shared ownership in the company

• Generous 401K match

• Flexible work environment

• Paid maternity and paternity leave

• Generous holiday and PTO program

• CaaS (coaching as a service)

• Annual personal development allowance

• 7 Days for Humanity - 7 paid volunteer days annually

• Global and regional DEIB steering committees, employee resource groups (ERGs)

• Global DEIB training programs and guest speakers throughout the year 

What You'll Do:

Program Strategy & Delivery Leadership 

• Lead the end-to-end delivery of Icertis platform and Vera AI implementations for enterprise clients across industries and geographies. 

• Define program vision, success criteria, delivery models, and multi-phase roadmaps aligned to customer transformation objectives. 

• Oversee project planning, estimation, risk management, release management, and client acceptance for complex, multi-country deployments. 

• Manage program budgets, KPIs, and performance metrics ensuring profitability and customer satisfaction. 

Client Engagement & Stakeholder Management 

• Act as the senior point of contact for client executives, sponsors, program and project managers (PMO, Legal, Procurement, IT, Finance, and Sales organizations). 

• Facilitate daily, weekly, steering committee meetings, executive reviews, and cross-functional discussions internally and with clients to align business goals with delivery execution. 

• Cultivate trusted relationships across customer leadership teams and Icertis internal stakeholders. 

AI and SaaS Transformation Guidance 

• Champion adoption of Icertis Vera features and GenAI capabilities (e.g., contract analysis, clause suggestion, summarization, and workflow intelligence). 

• Guide customers in identifying realistic GenAI use cases and managing change across enterprise SaaS ecosystems. 

• Collaborate with Product and Engineering teams to provide structured field feedback and influence product evolution. 

Cross-functional Leadership 

• Partner closely with Solution Architects, Business Analysts, and Technical Configuration Teams across global delivery models (onsite and offshore). 

• Drive alignment across hybrid teams and ensure milestones, dependencies, and deliverables are met with transparency and accountability. 

• Mentor and coach Engagement Leads, Project Managers, and Business Analysts to strengthen program delivery excellence. 

Governance and Communication 

• Create and maintain project, program dashboards, status reports, and executive summaries for senior internal and customer stakeholders. 

• Implement governance processes consistent with Professional Services best practices, enabling consistent delivery quality and risk mitigation. 

• Represent Icertis in strategic delivery forums, program audits, and post-implementation reviews.