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JOB SUMMARY:

The Director of Clinical Informatics provides strategic leadership and operational oversight for the Clinical Informaticsfunction of the Information Systems departmentwithinPikeville Medical Center.This role is accountable for the vision, direction, and performance of clinical informatics functions-including the optimization of the Epic electronic health record, clinical decision support governance, and the integration of information technology with clinical practice to advance patient safety, care quality, and organizational outcomes. The Director oversees and directs the informatics staff, serves as a leader and provides a connection to clinical and administrative leadership, while driving outcomes and processes in alignment with the health system's strategic goals.

ESSENTIAL FUNCTIONS:

1. Provide vision, direction, and day-to-day oversight for the Clinical Informaticsfunction, ensuring alignment with health system priorities and strategic objectives.

2. Recruit, develop, mentor, and evaluate department staff, including Clinical Informaticists and informaticsstaff, fostering a high-performing and collaborative team culture.

3. Establish and monitor departmental goals, performance metrics, and operational workflows to ensure efficient and effective delivery of informatics services.

4.Develop and manage the department budget, including staffing, vendor contracts, and technology resources.

5.Serve as the departmental leader and accountability owner for Epic EHR governance, configuration strategy, and system integrity across the health system.

6.Oversee the prioritization, planning, and execution of Epic optimization initiatives, module expansions, and major system upgrades in partnership with IT and clinical stakeholders.

7.Ensure Epic build standards, documentation practices, and change management processes are consistently applied across the informatics and nursing/clinical teams.

8.Maintain awareness of Epic's roadmap and emerging capabilities and lead organizational adoption of new functionality when clinically and operationally beneficial.

9.Lead the governance framework for clinical decision support across the organization, ensuring CDS tools are evidence-based, clinically appropriate, and aligned with quality and safety goals.

10.Oversee the development, review, and retirement of CDS content including alerts, best practice advisories, order sets, and care pathways in partnership with clinical champions.

11.Establish and monitor processes to reduce alert fatigue and measure the effectiveness of CDS interventions.

12.Serve as the primary informatics leader to clinical service lines, nursing leadership, medical staff, quality, compliance, clinical, and executive leadership.

13.Present departmental initiatives, project outcomes, and strategic recommendations to clinical governance committees, the CIO, CNO, and health system leadership.

14.Build and sustain productive partnerships with Epic and other vendor representatives to advocate for organizational needs and stay current on product developments.

15.Champion a culture of informatics across the organization, promoting clinician engagement and awareness of informatics tools and capabilities.

16.Ensure clinical informatics activities support the organization's compliance with regulatory requirements including CMS Conditions of Participation, Joint Commission standards, HIPAA, and applicable state regulations.

17.Collaborate with quality improvement, patient safety, and accreditation teams to ensure clinical systems support organizational quality metrics and reporting obligations.

18.Lead informatics response to patient safety events involving EHR or clinical technology, partnering with risk management and clinical leadership as appropriate.

19.Direct the planning, execution, and evaluation of major informatics projects, including Epic implementations, new module go-lives, clinical system integrations, and workflow redesign initiatives.

20.Define project scope, resource requirements, timelines, and success criteria; proactively identify and mitigate risks across the project portfolio.

21.Ensure informatics project delivery aligns with organizational change management principles and end-user readiness standards.

12.Oversee the development and delivery of end-user education and training programs for Epic and informatics tools, ensuring content is current, clinically relevant, and role appropriate.

13.Promote a culture of continuous learning and professional development within the informatics team, supporting staff pursuit of Epic certifications and professional credentials.

14.Maintain departmental knowledge repositories, policy documentation, and standard operating procedures.

EDUCATION AND LICENSURE:

Required:

Bachelor's degree requiredin Health Informatics, Clinical Informatics, Nursing Informatics, Health Administration, Nursing, or a closely related field required.

Active clinical licensure required (e.g., RN, PharmD, MD/DO, APRN, or equivalent).

Minimum of 5 years of progressive experience in clinical informatics, EHR leadership, or health IT, with at least 1 year(s) in a supervisory or management role.

Preferred:

Master's orDoctoral degree (DNP, MSN, MHA, APRN, PhD, MD/DO, or equivalent) in a clinical or health informatics discipline preferred.

Experience with HL7, FHIR, and clinical interoperability initiatives at an enterprise level.

Familiarity with population health management platforms, analytics tools, and enterprise data strategies.

Experience with quality improvement methodologies (Lean, Six Sigma) and value-based care models.

Demonstrated experience leading Epic implementations, optimizations, or governance programs in a hospital or health system environment.

Proven track record of managing teams, cross-functional projects, and relationships with senior clinical and administrative leadership.

AMIA or HIMSS certification strongly preferred (e.g., FAMIA, CPHIMS, FHIMSS).

Project Management Professional (PMP) or equivalent program management credential preferred.

Epic certification in multiple relevant modules preferred (e.g., Inpatient Clinical, Ambulatory, Orders/CDS, Willow, Beacon, or others aligned to organizational service lines)

Epic EHR governance & optimization leadership

Clinical decision support design & governance

Regulatory & accreditation knowledge

Data strategy & outcomes measurement

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

Primarily office-based with hybrid remote work options (per organizational policy).

On-site presence required during Epic go-lives, major system upgrades, clinical deployments, and organizational events, including occasional evenings or weekends.

Ability to work at a computer workstation for extended periods.

Travel to affiliate sites, Epic training (e.g., Epic headquarters in Verona, WI), conferences, and vendor engagements may be required.

Not a Direct Patient Care Job X