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How much do consumer cellular customer service jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for consumer cellular customer service in the United States is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What is a Consumer Cellular Customer Service job?

A Consumer Cellular Customer Service job involves assisting customers with their wireless accounts, troubleshooting issues, and answering questions about plans, billing, and devices. Representatives typically handle phone calls, emails, or online chats to provide excellent customer support. Strong communication skills and a customer-focused attitude are essential. The role may be remote or in a call center, depending on the company’s setup.

What skills are needed for Consumer Cellular jobs?

Consumer Cellular customer service jobs require strong communication skills, patience, and problem-solving abilities. Familiarity with phone systems, computers, and customer management software is also important, along with the ability to work in a team and handle customer inquiries professionally.

How much does Consumer Cellular pay per hour?

Consumer Cellular customer service representatives typically earn between $10 and $15 per hour, depending on experience and location. The role often involves remote work, requiring good communication skills and familiarity with customer service tools.

What does a typical workday look like for a Consumer Cellular Customer Service representative?

As a Consumer Cellular Customer Service representative, your workday generally involves assisting customers via phone, email, or chat with questions about billing, service plans, and technical support. You'll handle a steady flow of inquiries, track each interaction using CRM software, and often collaborate with your teammates or supervisors to resolve more complex issues. The role is typically structured with set shifts, and you’ll benefit from a supportive team environment where experienced colleagues and managers are available to lend assistance. Most days are fast-paced, offering valuable experience in communication and customer care, as well as opportunities for skill development and career advancement within the company.

What is the highest paying customer service job?

In customer service, managerial roles such as Customer Service Manager or Director typically have the highest salaries, often exceeding $60,000 annually. Specialized roles like Technical Support Managers or Customer Success Directors may earn even more, especially in industries like technology or finance that value advanced skills and experience.

What are the key skills and qualifications needed to thrive in the Consumer Cellular Customer Service position, and why are they important?

To thrive as a Consumer Cellular Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic computer proficiency are typically needed for this role. Patience, active listening, and a calm demeanor when assisting customers are crucial soft skills. These capabilities ensure that representatives can efficiently resolve customer issues, provide excellent service, and maintain customer satisfaction.

How much do Consumer Cellular employees make?

Consumer Cellular customer service representatives typically earn an hourly wage ranging from $12 to $16, depending on experience and location. Salaries for full-time roles can range from approximately $25,000 to $35,000 annually, with opportunities for bonuses and benefits. Compensation may vary based on skills, certifications, and performance.
More about Consumer Cellular Customer Service jobs
What cities are hiring for Consumer Cellular Customer Service jobs? Cities with the most Consumer Cellular Customer Service job openings:
What are the most commonly searched types of Consumer Cellular Customer Service jobs? The most popular types of Consumer Cellular Customer Service jobs are:
What states have the most Consumer Cellular Customer Service jobs? States with the most job openings for Consumer Cellular Customer Service jobs include:
What job categories do people searching Consumer Cellular Customer Service jobs look for? The top searched job categories for Consumer Cellular Customer Service jobs are:
Consumer Cellular Customer Service jobs near you
Infographic showing various Consumer Cellular Customer Service job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Temporary. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,807 per year, or $17.2 per hour.
Senior Wireless Retail Sales Expert - Mason, OH

Senior Wireless Retail Sales Expert - Mason, OH

Consumer Cellular

Cincinnati, OH • On-site

$19.75 - $21/hr

Full-time

Posted 8 days ago

Consumer Cellular rating

8.0

Company rating: 8.0 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

19th of 80 rated telecommunications companies

Job description

Our Commitment to You
At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.
All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.
At Consumer Cellular we are redefining Retail!
At Consumer Cellular, we're on a mission to be the most beloved wireless company in the nation, and that starts with our people. If you're someone who believes work should feel meaningful, relationships should come before transactions, and service should feel human, you'll fit right in here.
As part of our retail team, you won't just sell phones and plans, you'll build relationships. You'll guide guests through decisions with patience and expertise. You'll create moments that turn first-time visitors into lifelong customers.
We're expanding rapidly across the country, bringing in-person support and personalized service to more communities than ever before. That growth means opportunity for leadership development, skill-building, and career progression.
What you will do
At Consumer Cellular, we go above and beyond to make sure our guests have everything they need and nothing they don't. We're not just here to sell phones. We're here to build real relationships. Honestly? It feels more like friendship. We're transforming the retail experience by doing things differently. When guests walk into our stores, they're greeted with smiles, a space that feels more like a living room than a wireless store, and a team that genuinely loves what they do. That's where you come in.
The wage for this position is between $19.75 - $21.00/hour, plus uncapped commission.
This position is classified as modified full-time, with a work schedule ranging from 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.
  • Brand Ambassador - You represent our people-first culture every day by creating a welcoming, comfortable store environment. You deliver exceptional customer service while modeling professionalism, positivity, and strong sales behaviors.
  • Relationship Builder - You connect with guests through active listening and thoughtful questions, guiding conversations toward solutions that meet their needs while driving sales performance. You focus on building loyalty not just completing transactions.
  • Product and Services Expert - You confidently sell devices, plans, and services, consistently meeting or exceeding individual performance goals. You simplify technology into easy, real-world conversations and stay current on promotions and product knowledge.
  • Store Key Support - As a senior team member, you are trusted with opening and closing responsibilities, ensuring the store is secure, organized, and ready to serve guests. You follow company processes and support a smooth, professional store experience during your shift.

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