ZipRecruiter

Log In

1

Consumer Cellular Customer Service Jobs (NOW HIRING)

Consumer Cellular

Senior AI Engineer

Scottsdale, AZ · On-site

$55.75 - $71.75/hr

Customer service decision support * Knowledge retrieval * Workflow orchestration * Next-best-action ... that defines Consumer Cellular's customer experience. Business Partnership * Build trusted ...

next page

Showing results 1-20

All JobsConsumer Cellular Customer Service Jobs

Consumer Cellular Customer Service information

See salary details

$9

$17

$24

How much do consumer cellular customer service jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for consumer cellular customer service in the United States is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What is a Consumer Cellular Customer Service job?

A Consumer Cellular Customer Service job involves assisting customers with their wireless accounts, troubleshooting issues, and answering questions about plans, billing, and devices. Representatives typically handle phone calls, emails, or online chats to provide excellent customer support. Strong communication skills and a customer-focused attitude are essential. The role may be remote or in a call center, depending on the company’s setup.

Does Consumer Cellular have remote jobs?

Consumer Cellular customer service positions are primarily based in call centers, but the company occasionally offers remote customer service roles. These remote jobs typically require strong communication skills and familiarity with customer support tools. Availability of remote positions can vary depending on company needs and current openings.

How much does Consumer Cellular pay per hour?

Consumer Cellular customer service representatives typically earn between $10 and $15 per hour, depending on experience and location. The role often involves remote work, requiring good communication skills and familiarity with customer service tools.

What does a typical workday look like for a Consumer Cellular Customer Service representative?

As a Consumer Cellular Customer Service representative, your workday generally involves assisting customers via phone, email, or chat with questions about billing, service plans, and technical support. You'll handle a steady flow of inquiries, track each interaction using CRM software, and often collaborate with your teammates or supervisors to resolve more complex issues. The role is typically structured with set shifts, and you’ll benefit from a supportive team environment where experienced colleagues and managers are available to lend assistance. Most days are fast-paced, offering valuable experience in communication and customer care, as well as opportunities for skill development and career advancement within the company.

What is the highest paying customer service job?

In customer service, managerial roles such as Customer Service Manager or Director typically offer the highest salaries, often exceeding $60,000 annually, depending on the industry and location. Specialized roles like Technical Support Managers or Customer Experience Directors may earn higher compensation due to their advanced skills and leadership responsibilities.

What are the key skills and qualifications needed to thrive in the Consumer Cellular Customer Service position, and why are they important?

To thrive as a Consumer Cellular Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic computer proficiency are typically needed for this role. Patience, active listening, and a calm demeanor when assisting customers are crucial soft skills. These capabilities ensure that representatives can efficiently resolve customer issues, provide excellent service, and maintain customer satisfaction.

How much do Consumer Cellular employees make?

Consumer Cellular customer service representatives typically earn an hourly wage ranging from $12 to $16, depending on experience and location. Salaries for full-time roles can vary, and benefits may include health insurance and paid time off. Compensation is often complemented by performance incentives and opportunities for advancement.
More about Consumer Cellular Customer Service jobs
What cities are hiring for Consumer Cellular Customer Service jobs? Cities with the most Consumer Cellular Customer Service job openings:
What are the most commonly searched types of Consumer Cellular Customer Service jobs? The most popular types of Consumer Cellular Customer Service jobs are:
What states have the most Consumer Cellular Customer Service jobs? States with the most job openings for Consumer Cellular Customer Service jobs include:
What job categories do people searching Consumer Cellular Customer Service jobs look for? The top searched job categories for Consumer Cellular Customer Service jobs are:
Consumer Cellular Customer Service jobs near you
Infographic showing various Consumer Cellular Customer Service job openings in the United States as of July 2026, with employment types broken down into 59% Full Time, 14% Part Time, and 27% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,807 per year, or $17.2 per hour.
Senior AI Engineer

Senior AI Engineer

Consumer Cellular

Scottsdale, AZ • On-site

$55.75 - $71.75/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Consumer Cellular rating

8.0

Company rating: 8.0 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

20th of 82 rated telecommunications companies

Job description

Our Commitment to You
At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.
All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.
You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.
Job Summary
Consumer Cellular is seeking a visionary Senior AI Engineer to lead the design, strategy, and execution of Artificial Intelligence solutions that transform how we serve customers and empower employees.
Reporting directly to the Chief Information Officer, this highly visible role will define the company's AI roadmap while partnering with executive leadership and business domain owners to identify opportunities where AI can fundamentally improve business outcomes.
This leader will combine deep technical expertise with strategic business acumen to design intelligent systems, machine learning solutions, and AI-powered decisioning agents that improve employee productivity, elevate customer experiences, and reimagine work across the enterprise.
Success in this role requires someone who is equally comfortable discussing enterprise AI strategy with executives, facilitating innovation workshops with business leaders, and designing scalable AI architectures that move from concept to production.
This is more than an engineering role-it's an opportunity to shape the future of work at Consumer Cellular.
What You Will Do
AI Strategy & Enterprise Transformation
  • Develop and execute Consumer Cellular's enterprise AI strategy aligned with business priorities.
  • Identify opportunities where Artificial Intelligence can fundamentally improve operations, customer experiences, and employee productivity.
  • Partner with executive leadership and business stakeholders to create AI roadmaps and implementation strategies.
  • Lead AI discovery sessions across Customer Care, Retail, Sales, Marketing, Finance, HR, Operations, and Technology.
  • Challenge existing business processes by reimagining how work should be performed in an AI-enabled organization.
  • Prioritize AI initiatives based on business value, feasibility, customer impact, and operational efficiency.
  • Build executive-level business cases demonstrating measurable ROI for AI investments.

AI Solution Architecture
  • Design enterprise-scale AI solutions supporting customer-facing and employee-facing experiences.
  • Architect intelligent decisioning agents that augment frontline employees during customer interactions.
  • Design Retrieval-Augmented Generation (RAG) architectures leveraging enterprise knowledge.
  • Build scalable AI platforms capable of supporting multiple business domains.
  • Define standards for AI architecture, model governance, observability, security, and responsible AI.
  • Evaluate emerging AI technologies and determine applicability within Consumer Cellular.

Machine Learning & AI Engineering
  • Design, develop, deploy, and optimize production-ready machine learning solutions.
  • Build predictive and prescriptive models supporting customer retention, sales optimization, workforce management, fraud detection, and operational efficiency.
  • Develop AI copilots and intelligent assistants using Large Language Models.
  • Optimize prompts, model performance, reasoning quality, and AI workflows.
  • Establish MLOps standards supporting enterprise deployment and lifecycle management.

Intelligent Agent Development
Lead Development of AI Agents capable of
  • Customer service decision support
  • Knowledge retrieval
  • Workflow orchestration
  • Next-best-action recommendations
  • Employee coaching
  • Quality assurance automation
  • Contact summarization
  • Customer journey optimization

These agents should improve employee decision making while preserving the human connection that defines Consumer Cellular's customer experience.
Business Partnership
  • Build trusted relationships with executive leaders and business domain experts.
  • Translate operational challenges into AI-enabled business solutions.
  • Lead AI workshops focused on innovation and future-state process design.
  • Influence business leaders to adopt AI-driven operating models.
  • Communicate complex AI concepts to technical and non-technical audiences.

Technical Leadership
  • Provide technical leadership for enterprise AI initiatives.
  • Mentor engineers and promote AI best practices.
  • Establish coding standards, architecture patterns, and engineering excellence.
  • Drive experimentation while maintaining production-quality engineering discipline.
  • Stay ahead of emerging technologies including:
    • Large Language Models
    • Agentic AI
    • Autonomous AI Systems
    • Machine Learning
    • Multi-Agent Frameworks
    • AI Governance
    • Intelligent Automation

What Consumer Cellular employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply